AMD Motherboards - SATA ports suddenly no function

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SATA ports suddenly no function

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14937
Printed Date: 22 Dec 2024 at 2:00pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: SATA ports suddenly no function

Posted By: Anachronica
Subject: SATA ports suddenly no function
Date Posted: 14 Jul 2020 at 2:01pm

Hi, my B450 K4 SATA A1/A2 stop working suddenly, there is no any problem before few month.
I can make sure the HDD is no faulty, because I connect it to another system there is no problem booting to WIN10 OS.
So it means my board need RMA?

Replies:

Posted By: ASRock_TSD
Date Posted: 14 Jul 2020 at 2:34pm

Dear Anachronica,

Greetings, this is ASRock TSD.

Regarding your question, kindly verify with the following suggestions:

1. Please refer to user manual page 27 to clear CMOS, this step make sure system is working in default setting.
http://asrock.pc.cdn.bitgravity.com/Manual/Fatal1ty%20B450%20Gaming%20K4.pdf
2. Please check if the HDD can be detected in BIOS Storage Configuration.
3. Please connect the HDD to other SATA ports by turns to check the function.
4. If possible, please connect another SATA cable.

Thanks!

All the best,
ASRock TSD

Posted By: Anachronica
Date Posted: 17 Jul 2020 at 3:07pm

All in all, I already sent to RMA center because my dealer said that it is faulty.