Thunderbolt doesnt work at all on x570 Creator
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=15004
Printed Date: 12 Aug 2025 at 9:48pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Thunderbolt doesnt work at all on x570 Creator
Posted By: Tombritual
Subject: Thunderbolt doesnt work at all on x570 Creator
Date Posted: 21 Jul 2020 at 1:36pm
|
What's the deal with this? I bought this board for the thunderbolt and it won't recognize my audio interface. ALL the drivers are in and current. Do I have to turn on thunderbolt in BIOS or something? I went in there and didnt see anything for TB. The Intel TB app is installed. Its showing both ports but my interface wont show. It works fine with USB and its a brand new interface. Im also using the apple TB2 to TB3 adaptor. Is that why?? ------------- x570 creator Ryzen 3900x |
Replies:
Posted By: mrramage1989
Date Posted: 20 Aug 2020 at 7:02am
|
I'm experiencing the same thing, I believe. To answer your question regarding "Thunderbolt" settings in UEFI/BIOS, though, there is such a setting: Advanced --> AMD PBS --> Thunderbolt This, however, was not my issue. In Windows 10 when I run the "Thunderbolt Software" application in Windows 10, I can see that the OS recognized "Thunderbolt Controller 1" with two associated ports. But I don't see anything when I plug in my audio interface (Focusrite Clarett 8PreX) via the Apple TB2 to TB3 adaptor. Unfortunately I don't own any native TB3 devices to troubleshoot with. Has anybody out there found a solution to this? |
Posted By: mrramage1989
Date Posted: 20 Aug 2020 at 7:19am
|
UPDATE: After beating my head against a wall for almost a week trying to get this to work, I have found the solution--at least for my issue! In the UEFI/BIOS, set the following setting to "None": Advanced --> AMD PBS --> Security I don't generally do online forums (this is literally the first I've ever joined), but this issue was just too important to me. Anyway, go ahead and give that a try. Like I said, this works for my Focusrite Clarett 8PreX using an Apple Tb2 to TB3 adaptor. I'm also running BIOS version "2.40" with a Ryzen 3900X, if you care to know. |
Posted By: Foxfender
Date Posted: 10 Sep 2020 at 6:35am
Hi, I?™ve done that with no success On my side. :-( W10 pro 64 3950X / RX 5700 XT / 128GB RAM / Crucial m2 Nvme 500 go Latest drivers, software and windows updates Any help would be greatly appreciated |
mrramage1989 wrote:Posted By: mrramage1989
Date Posted: 10 Sep 2020 at 6:59am
|
Hey, no problem. What I'm about to suggest to you is likely FAR more than you actually need to do, but I ended up doing all of the following before it actually started working. I can't say if one, some, or all of the following was necessary, but I suspect if you do ALL of the following you'll be up and running: As I said in an earlier message, I'm running UEFI/BIOS version 2.40. For the sake of experimentation, start by making sure you're running that version. Next, in UEFI/BIOS, make sure that your PC is set as follows: Advanced --> AMD PBS --> Security = "None" Advanced --> AMD PBS --> Thunderbolt = "Enabled" I'm not sure if it matters or not, but also try running everything with Secure Boot turned on. I originally tried running it in legacy mode and wasn't having any luck. Note: if you initially installed Windows 10 with legacy mode enabled, the UEFI/BIOS won't see your drive as bootable until you change your drive so that it uses a GPT structure instead of an MBR structure. To do that, visit the following link: https://docs.microsoft.com/en-us/windows-server/storage/disk-management/change-an-mbr-disk-into-a-gpt-disk#:~:text=Back%20up%20or%20move%20the,click%20Convert%20to%20GPT%20Disk. Before you do any of that, though, what kind of Thunderbolt device are you trying to connect to your PC? And what UEFI/BIOS version are you running? |
Posted By: Foxfender
Date Posted: 10 Sep 2020 at 1:59pm
|
Hi! Thank you for your kind help. I?™m running BIOS version 2.70 The device I?™m trying to run is a Pegasus R6 Thunderbolt array connected through a Startech Thunderbolt 3 to Thunderbolt adapter. Both the array and the adapter run flawlessly on two others intel/Mac systems. I did turn Thunderbolt to Enabled and Security to None in the Bios Unfortunately with no success.... :-( |
Posted By: Foxfender
Date Posted: 10 Sep 2020 at 2:00pm
| Secure boot on or off doesn?™t seem to help :-( |
Posted By: mrramage1989
Date Posted: 11 Sep 2020 at 1:31pm
| Okay, we've at least eliminated a few possibilities... What kind of behavior do you get when you run the "Thunderbolt Software" application on your PC? Also, do do you see any driver errors when you open Device Manager? |
Posted By: Foxfender
Date Posted: 23 Sep 2020 at 6:38pm
|
Hi! The Thunderbolt software doesn't show any device... See the screen captures : https://ibb.co/C1Nv9Nv https://ibb.co/6wrrGQy https://ibb.co/B20gnP2 https://ibb.co/vwy68j5 I see no driver errors whatsoever in Device Manager, I updated to the latest drivers as well... Hope you can help! |
Posted By: terrencej31
Date Posted: 17 Oct 2020 at 6:03am
|
Hello, I have the Focusrite Clarett 8PreX and so I need Thunderbolt in order to run the Audio Interface. My Motherboard is the Gigabyte Z490 Vision D which has Thunderbolt 3 and I need to convert back down to TB2. I purchased the TB3 to TB2 adapter by Apple but the Clarett 8PreX Audio Interface does not recognize that it is connected. Now PC recognizes it is connected by making the connection sound when the Interface is on and off. When I download and install the driver by Focusrite, when the download is complete it says no device connected. So are there any PCI-E Cards that will help with my situation? Or can you recommend another Motherboard that has Thunderbolt on it but will work with my RAM and Hardware inside my PC? I spent close to $1700 putting this together and so I am hoping that I will only need a PCI-e card or Motherboard as opposed to building an entire PC all over again. My computer Specs OS Name Microsoft Windows 10 Pro Version 10.0.19041 Build 19041 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DESKTOP-IEL4NO4 System Manufacturer Gigabyte Technology Co., Ltd. System Model Z490 VISION D System Type x64-based PC System SKU Default string Processor Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz, 3600 Mhz, 10 Core(s), 20 Logical Processor(s) BIOS Version/Date American Megatrends Inc. F2, 3/25/2020 SMBIOS Version 3.2 Embedded Controller Version 255.255 BIOS Mode UEFI BaseBoard Manufacturer Gigabyte Technology Co., Ltd. BaseBoard Product Z490 VISION D BaseBoard Version x.x Platform Role Desktop Secure Boot State Off PCR7 Configuration Binding Not Possible Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.19041.488" User Name DESKTOP-IEL4NO4\Johnson Time Zone Eastern Daylight Time Installed Physical Memory (RAM) 32.0 GB Total Physical Memory 31.8 GB Available Physical Memory 28.0 GB Total Virtual Memory 36.8 GB Available Virtual Memory 33.1 GB Page File Space 5.00 GB Page File C:\pagefile.sys Kernel DMA Protection Off Virtualization-based security Not enabled Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes Thank You! |
Posted By: dbloom
Date Posted: 28 Nov 2020 at 12:34am
| Thunderbolt doesn't work at all on my x570 itx tb3 motherboard. I'm beginning to think thunderbolt was poorly implemented by Asrock. |
Posted By: Kiser
Date Posted: 20 Dec 2020 at 11:20pm
|
I too bought the x570 Creator for the Thunderbolt and I can't get it running either. I've got the latest BIOS and all drivers are up to date. I even tried the Lovono drivers as suggested on another forum. I've got the MOTU 8pre-es but Windows doesn't know it. My Windows Thunderbolt utility (About tab) gives me the following numbers: Software package version: 17.4.80.550 Application version: 17.4.80.41 Service version: 17.4.80.51 Controller driver version: 17.4.80.84 Networking driver version: unknown Security level: User Authorization (SL1) NVM Firmware version: 45.00 External GPUs supported: yes And, the Intel utility (About tab) gives me: Application version: 1.0.25.00 Controller driver version: N/A Is it useful for debugging to note that the Intel utility doesn't find the controller driver? Should I have a Networking driver? How do I turn off the user authentication in the security level? Please, what else should I try? Best wishes, Gary ------------- Gary Kiser Tuba - Trombone Clermont-Ferrand, France |