Z490 Phantom Gaming-ITX/TB3
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=15021
Printed Date: 03 Aug 2025 at 6:23am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z490 Phantom Gaming-ITX/TB3
Posted By: Digital AudionetworX
Subject: Z490 Phantom Gaming-ITX/TB3
Date Posted: 23 Jul 2020 at 12:26am
We are a System Builder in Germany and bought 3 Z490 Phantom Gaming-ITX/TB3 for testing purpose. Its the only ITX 1200 Socket board with TB besides MSI currently. But we have a problem with all three boards, the TB connector loses the connection as soon as you move the connector slightly.
When will there be a revison that corrects this problem? We are sending back all three boards.
[URL=http://www.da-x.de]www.da-x.de[/URL]
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Replies:
Posted By: ASRock_TSD
Date Posted: 24 Jul 2020 at 2:39pm
Dear Digital AudionetworX,
Thank you for posting your query to the ASRock forum.
We have also received your question from the technical support inbox.
And the case has been responded via the technical email.
First, kindly be noted that when thunderbolt devices are plugged, please make sure that TB devices are put to a place that will not be easily touched with any physical means.
We have also examined what will happen when the thunderbolt header is moved slightly. The thunderbolt signal will not be lost even some forces are provided to the thunderbolt cable header.
For more detailed information, kindly refer to your mailbox.
With thanks,
ASRock TSD
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