AMD Motherboards - Fatal1ty mouse port fail

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Fatal1ty mouse port fail

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=15097
Printed Date: 13 Aug 2025 at 11:08pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Fatal1ty mouse port fail

Posted By: Gerrytkd20
Subject: Fatal1ty mouse port fail
Date Posted: 03 Aug 2020 at 7:45pm

Hi..my fatality mouse port doesn't work. I launches ok but I get a message at the bottom saying your mouse isn't connected.
I have connected the mouse to the correct port.
I have a x370 gaming k4 with ryzen5 3600
I have a logitech g402 mouse and it worked no problem with my b350 fatality board.

any ideas why its not working?

Replies:

Posted By: wino
Date Posted: 04 Aug 2020 at 12:45am

Posted By: ThreeDee
Date Posted: 04 Aug 2020 at 6:01pm

what version of Windows are you running? ..have you tried a different USB port?

any exclamation marks in device manager? .. or any "unknown device"'s listed when you click on view>show hidden devices ...?

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|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|

Posted By: ThreeDee
Date Posted: 04 Aug 2020 at 6:02pm

Posted By: Gerrytkd20
Date Posted: 04 Aug 2020 at 6:35pm

I'm using windows 10 with the latest updates and ryzen5 3600.
I've not overclocked any of the computer.
I took a screen grab of the usb devices in device manager but didnt see any question marks.
I'm not sure how to add the image here.

Posted By: Gerrytkd20
Date Posted: 04 Aug 2020 at 6:46pm

I forgot to say I'm using the latest bios 5.8
The mouse works in every usb port but wont show up in the utility to adjust the polling

Posted By: ThreeDee
Date Posted: 05 Aug 2020 at 4:29pm

Posted By: Gerrytkd20
Date Posted: 05 Aug 2020 at 4:49pm

Hi. yes I've tried many times.

Posted By: Gerrytkd20
Date Posted: 05 Aug 2020 at 4:51pm

I've got both logitech software and the mouse port software installed. It used to work this way no problem. Dunno if its the bios update that messed it up

Posted By: ThreeDee
Date Posted: 05 Aug 2020 at 5:18pm

Posted By: Gerrytkd20
Date Posted: 05 Aug 2020 at 5:42pm

no. I'll give that a try

Posted By: Gerrytkd20
Date Posted: 05 Aug 2020 at 9:24pm

made no difference. loosing hope now