AMD Motherboards - No audio signal

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No audio signal

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=15167
Printed Date: 13 Aug 2025 at 9:51pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: No audio signal

Posted By: Sheeon
Subject: No audio signal
Date Posted: 11 Aug 2020 at 1:46pm

Dear,

Today I turn on my system as usual and I try to listen music from headphone.
But the Realtek audio device disappear in win10 icon without any reason and now I have no idea how to fix it, can anyone help on this case. I am using X570 gaming4 motherboard.

Thank you very much.

Replies:

Posted By: ASRock_TSD
Date Posted: 11 Aug 2020 at 2:08pm

Dear Sheeon,

Greetings, this is ASRock TSD.

Regarding your question, kindly verify the suggestions below:

1. Kindly test with rear / front audio panel.
2. Kindly change another audio device to check if it will work.
3. If possible, please test the same device on another system.
4. If possible, please clean install Windows 10 and download the Realtek audio driver:
https://download.asrock.com/Drivers/Audio/Realtek(v8730.1_UAD_WHQL_RTK).zip

Thanks!

All the best,
ASRock TSD

Posted By: Sheeon
Date Posted: 14 Aug 2020 at 2:00pm

Thanks for all the suggestions.
But i have sent the board to dealer for replacement.
So you can ignore this topic.