Intel Motherboards - M.2 SSD Not Being Shown In Bios

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M.2 SSD Not Being Shown In Bios

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=15228
Printed Date: 02 Aug 2025 at 12:57pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: M.2 SSD Not Being Shown In Bios

Posted By: KingSaucy
Subject: M.2 SSD Not Being Shown In Bios
Date Posted: 17 Aug 2020 at 4:33pm

Hey all, I just bought the ASRock B365M-ITX Wi-Fi Motherboard and Western Digital Green M.2 SATA SSD 480GB for my storage but I am having the slight issue of my SSD not showing up in bios or in the windows installer.

Replies:

Posted By: ASRock_TSD
Date Posted: 17 Aug 2020 at 6:00pm

Dear KingSaucy,

Thank you for posting.

For your question, could you provide the following information for us to check?
1. BIOS version
2. CPU model name
3. M.2 part number.

With thanks,
ASRock TSD

Posted By: KingSaucy
Date Posted: 17 Aug 2020 at 8:40pm

Bios Version: P4.20
CPU Model Name: i3 9100
M.2 Part Number: WDS480G2G0B

Posted By: ASRock_TSD
Date Posted: 18 Aug 2020 at 2:06pm

Dear Kingsaucy,

Thanks for the information.

We checked the system with the following configuration:
B365M-ITX/ac
P4.20
WDS120G2G0B-00EPW0

The BIOS can detect the M.2 properly.

Here are some suggestions for you to try:
1. Please clear CMOS by referring to the page. 20 in the following link:
https://download.asrock.com/Manual/B365M-ITXac.pdf
2. If possible, please try the M.2 on a different system to see if M.2 can work properly.

3. If possible, please try with a different SATA M.2 on B365M-ITX to see if it will work.

With thanks,
ASRock TSD

Posted By: yuanyasmine
Date Posted: 22 Sep 2020 at 5:40pm

Try it in the second M2 slot and see if it is detected in the Bios.