B550 Phantom Gaming-ITX/ax: Bluetooth disconnects
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=15842
Printed Date: 22 Apr 2025 at 5:15pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: B550 Phantom Gaming-ITX/ax: Bluetooth disconnects
Posted By: heavenly
Subject: B550 Phantom Gaming-ITX/ax: Bluetooth disconnects
Date Posted: 04 Sep 2020 at 7:34pm
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My ASRock B550 Phantom Gaming-ITX/ax seems to be incompatible to my MX Master 2S Bluetooth LE mouse. Every now and then (about twice per hour), the mouse looses connection and cannot be reconnected by switching it off and on. The bluetooth radio on the mainboard side seems to be dead for a couple of minutes, then suddenly the mouse reconnects. My Windows 10/64 bit is freshly installed, the Intel Bluetooth driver via Windows Update is newer than the one that can be downloaded on the ASRock support page (August 2020 vs. May 2020), so I've stayed on the newer version. WLAN is unaffected. I have tried connecting different antennas: the one that comes with the mainboard, and another one from my previous mainboard. No difference. Is this a known problem? Is there a solution? |
Replies:
Posted By: Mafiatounes
Date Posted: 23 Dec 2020 at 5:58pm
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I have the same issues, on my pc the bluetooth cuts out randomly. Mobo is same Asrock B550 Phantom Gaming ITX and the mouse i use is similar a Logitech MX 3. I tried multiple things: Reset/update bios Delete bluetooth drivers Install drivers from Asrock Install drivers from Intel Nothing works, i have to go to settings in windows and disable/enable bluetooth every time to get it to work  Would be nice if someone of Asrock could assist with this common issue. |
Posted By: heavenly
Date Posted: 23 Dec 2020 at 6:29pm
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For me, the issue was entirely fixed by an update to the Intel Bluetooth driver via Windows Update. Go to Windows Update, view the optional updates and pick the one that has Bluetooth in its name (or just Intel, can't remember exactly). |
Posted By: heavenly
Date Posted: 23 Dec 2020 at 6:32pm
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Also, before the driver arrived I used a workaround: I connected my PC via Bluetooth audio to my AV receiver. That prevented any disconnects of my mouse. I guess the issue in the buggy driver was that if *only* a Bluetooth LE device (such as the MX Master mice) is connected but *no* Bluetooth classic device, something in the driver would time-out and deactivate the Bluetooth (maybe to save energy or something). |
Posted By: Mafiatounes
Date Posted: 23 Dec 2020 at 6:34pm
| Thanks will try, maybe that will solve it. |
Posted By: Mafiatounes
Date Posted: 23 Dec 2020 at 6:51pm
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That is indeed a possiblity, maybe it is a battery saving setting with a LE device. Will check this evening hope it can resolve, it is mainly annoying during office work. Will get back with my experience, thanks in any case! |
Posted By: OMNITROID2995
Date Posted: 27 Mar 2021 at 10:09am
| Same Problem here. Very Annoying. Very Bad Bluetooth Chip/Firmware/Driver Whatever. |
Posted By: OMNITROID2995
Date Posted: 27 Mar 2021 at 10:13am
| Edit: Same Problem on ASRock B550M-ITX/ac. Bluetooth is absolutely useless on this. |