Intel Motherboards - Z170 Pro4 Windows 7 USB issues

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Z170 Pro4 Windows 7 USB issues

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=1589
Printed Date: 10 May 2024 at 2:05pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Z170 Pro4 Windows 7 USB issues

Posted By: TimJohnson72
Subject: Z170 Pro4 Windows 7 USB issues
Date Posted: 26 Dec 2015 at 6:40am

I was able to install windows 7 by enabling ps2 emulation, but now that I'm using it I'm missing many features from my keyboard/mouse. When I disable ps2 emulation I can no longer log into windows or even enter the BIOS, so I had to reset the BIOS by removing the CMOS battery. Is there any way to patch in the drivers I need now, or will I have to reinstall windows entirely with the patched windows 7 thing?

Replies:

Posted By: TimJohnson72
Date Posted: 26 Dec 2015 at 8:33am

Now I'm getting BSOD's and it's mentioning memory issues. I have two hard drives and I think there may be issues in my configuration, but I'm going to try swapping RAM slots next time it happens. The RAM is running at 2133mhz so I don't believe that's the issue.

Posted By: TimJohnson72
Date Posted: 26 Dec 2015 at 8:37am

Just got another and it says "PAGE_FAULT_IN_UNPAGED_AREA"

Posted By: Xaltar
Date Posted: 26 Dec 2015 at 1:53pm

To install windows 7 on 100 series motherboards you need to use the "Windows 7 USB Patcher". This is due to the fact that windows 7 does not have native drivers for the 100 series and it results in the issues you mentioned. You can find the patcher at the bottom of the page http://www.asrock.com/mb/Intel/Z170%20Pro4/index.us.asp?cat=Download&os=All" rel="nofollow - here .

Try reinstalling your OS using the patcher and see if it resolves your issues. The BSODs could be driver related. If you are still having issues after a fresh install then please post your system specs in full with particular attention to any old parts you have reused.

Good luck

Posted By: TimJohnson72
Date Posted: 26 Dec 2015 at 4:56pm

I got the USB stuff sorted out, but I'm still getting BSOD's. I've tried changing the DIMM slots (2x4GB, 2133mhz ddr4) and it didn't help. The parts I'm using are mostly new but the SSD is a crucial SSD (256GB) that's less than a year old, but been used regularly since the Summer. All of the core components are new as well.

i5 6600

Asrock z170 pro4

Corsair 600w PSU

Corsair Vengeance RAM (2x4GB, 2133mhz)

256GB Crucial SSD (C Drive)

1TB WD (E Drive)

From what I've been able to find about the BSOD messages, it seems to be memory related. I have 1tb Hard drive hooked up as well, but I don't think that would create any errors since it's not the C: Drive. I used windows disk management to scan the E: Drive for errors and it came back clean, but when I scanned the C: Drive it ended up giving me a BSOD. This is my second install of windows on this PC but I didn't use the first one long enough to give it a chance to BSOD. Built the PC this morning, and it runs well until it crashes. I'm tempted to try installing windows again on an old laptop hard drive I have to see if it's the SSD that's simply dying or something. If that doesn't work I'll start using 1 DIMM at a time, with different slots.

Posted By: Xaltar
Date Posted: 26 Dec 2015 at 5:41pm

"PAGE_FAULT_IN_UNPAGED_AREA" can be caused by both RAM and Hard disk errors and given all the other components are new I would start troubleshooting with the SSD. Firstly, try a new SATA cable on the drive, if it is damaged or the wrong type it can cause stability issues. Be sure to use a SATA 3 cable.

You can use a tool like HDtune to determine the "smart" status of your drive. This will tell you if there are any major issues by listing reallocated sectors (disabled and reassigned in the case of an SSD) as well as an overall health rating. I have seen symptoms like this occur on systems shortly before a drive failure. The page fault error occurs with a hard disk when the system is calling cached data from the drive. Disabling the system page file will usually result in the BSOD ceasing but it is not a solution as it shouldn't be happening to a healthy drive.

If you find the drive is faulty you can try checking for a firmware update for it and use whatever tools Crucial provides for the drive to rectify the situation. If all else fails you will need to get a new SSD.

If the SSD comes out clean then we can look into other possible causes.

Posted By: wardog
Date Posted: 26 Dec 2015 at 10:59pm

OT but what specific model of Kingston RAM are you using Tim?

Posted By: TimJohnson72
Date Posted: 27 Dec 2015 at 3:36am

http://www.newegg.com/Product/Product.aspx?Item=N82E16820233824

Model # CMK8GX4M2A2133X13R

Posted By: wardog
Date Posted: 27 Dec 2015 at 5:47am

It appears Corsair hasn't certified these sticks for the ASRock Z170 Pro4.

The board isn't on the tested list for this memory
http://www.corsair.com/~/media/Corsair/download-files/manuals/dram/DDR4-Compatibility.pdf

The memory isn't on the tested list for this board either.
http://www.corsair.com/en/memory-finder

Rather moot at this point knowing the above, yet is the board setting the proper 1.2v ?

Where these errors generated while using XMP Profiles or via manually setting the timings ?

Posted By: wardog
Date Posted: 27 Dec 2015 at 5:57am

DELETED

RETYPING A NEW ONE

Posted By: wardog
Date Posted: 27 Dec 2015 at 6:04am

Let's get you Updated to the latest NON-Beta BIOS, 2.00 Dated Dec 22 2015.

First, as it has an ME update flash to BIOS 2.80. The trick here is it is a two step process(or, it used to be anyways). Using Instant Flash only, the procedure will first flash the BIOS, then, while leaving the usb stick in the machine, upon completing the BIOS flash upon the reboot after, it will update the ME.

It is imperative that you do not take the usb stick out until after the second reboot from beginning this procedure.

Posted By: TimJohnson72
Date Posted: 27 Dec 2015 at 6:46am

Used the error checking tool on both drives, and both didn't seem to have any problems. Before my latest BSOD, I had some artifacting and screen tearing which was new. Might try bumping the CAS latency of the RAM from 13 to 14 next. If none of that works I'll try the motherboard BIOS update, though I'm a bit nervous to do that since I've never done it before.

edit: the firmware update tool seems to say it's in good health, so I'm going to skip updating its firmware for now and just swap out sata cables https://gyazo.com/02d90743ff2c2394ec98f2befcaa7c04

Posted By: wardog
Date Posted: 27 Dec 2015 at 6:58am

Tim, on the lower right quadrant of the motherboard, directly to the right of the CMOS battery is your BIOS chip that has a white sticker over it with printing. This will be the BIOS revision that the factory flashed the BIOS chip to that it left the factory NEW with..

Assuming this board came to you as new and not open boxed or second hand, what is printed on the sticker?

Posted By: TimJohnson72
Date Posted: 27 Dec 2015 at 8:43am

It said P 1.50

Bought the motherboard new in early November, didn't open box until Christmas when I built the computer. Still getting bluescreens, and I just now swapped out the SATA cables. The one I was using for it was a cheap one from Amazon, so I just switched it out with one that came with the motherboard.

Edit: Still had a BSOD. Doesn't windows dump info on these errors somewhere? It might could tell me what the issue is. Computer lasts about 20 minutes to an hour before it bluescreens, depending on how much I'm doing.

Posted By: TimJohnson72
Date Posted: 27 Dec 2015 at 9:34am

It's blue-screening so often now, I'm going to reinstall windows and if that doesn't work I'm just gonna try to RMA the motherboard and RAM.

Posted By: wardog
Date Posted: 27 Dec 2015 at 10:04am

I have a strong hunch when you get both back you'll have the ameproblem.

IMO it's that the ram is not compatible that is causing your issue. Corsair says it doesn't belong on your board.

Posted By: TimJohnson72
Date Posted: 27 Dec 2015 at 11:16am

As I was disassembling the PC I noticed one of the metal parts on the motherboard was loose, one with a thermal pad

Immediately facepalmed and put it back on properly. That must've been a memory controller. I'm sending this from the PC now but I'm still going to be weary of bluescreens.

This does make sense to me though, and would explain why I always got a BSOD when doing more memory-intensive things. I'm not gonna be sold until I go hours without a BSOD though

Posted By: wardog
Date Posted: 27 Dec 2015 at 11:28am

Copy the facepalm.

Those are attached by screws from the backside of the motherboard.

How in heck did it get loose? "It' being the large rectangular one in the lower right of the board?

Posted By: TimJohnson72
Date Posted: 27 Dec 2015 at 11:58am

Still gets the BSOD thing. Going to go through with replacing it.