Intel Motherboards - Issue with ASRock H410M-HDV

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Issue with ASRock H410M-HDV

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=15990
Printed Date: 02 Aug 2025 at 12:57pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Issue with ASRock H410M-HDV

Posted By: lpetelka
Subject: Issue with ASRock H410M-HDV
Date Posted: 11 Sep 2020 at 9:49am

Built a new PC with an i5-10400 and a GTX 1650 Super on the H410M-HDV. It launched me straight into the BIOS, and I cannot leave. If I don't move my mouse after the first few seconds of being in the BIOS, my mouse freezes up and won't move. Also, anytime I click anything to try and leave the BIOS, it freezes and will stop responding completely. Any ideas? I've already tried removing each individual RAM stick, but I gave up for the night after that.

Replies:

Posted By: ASRock_TSD
Date Posted: 11 Sep 2020 at 12:18pm

Dear Ipetelka,

Thank you for posting.

Regarding your question, please fill out the form from the link below:
https://event.asrock.com/tsd.asp

Please provide the following information when filling out the table.
1. BIOS version.
2. Is it a USB mouse or a PS2 mouse?
3. Which port does the symptom happen?

With thanks,
ASRock TSD