ASRock Technical Support Ignoring Me
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=16029
Printed Date: 16 Aug 2025 at 6:53am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: ASRock Technical Support Ignoring Me
Posted By: IndieSever
Subject: ASRock Technical Support Ignoring Me
Date Posted: 13 Sep 2020 at 10:22pm
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Hello, I'm having problems with my ASRock x470 Taichi mobo. Its Bluetooth feature does not working and its software has lots of bugs, so that I wanted to downgrade my motherboard's BIOS version P3.5 to P2.0 but ASRock Technical Support just ignoring me. When I bought this mobo they were really helpful but they became useless and rude. I've send them three tickets but they are not responding. I was thinking about that ASRock is a great motherboard manufacturer but I was wrong. Looks like it just have garbage Technical Support like their garbage softwares...
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Replies:
Posted By: RLGL
Date Posted: 14 Sep 2020 at 5:46am
On the bios page it clearly states:
"*** User will not able to flash previous BIOS once upgrading to this BIOS version."
My suggestion: update the intel driver from https://downloadcenter.intel.com/product/72252/Intel-PROSet-Wireless-Software, and get the latest chipset driver from AMD https://www.amd.com/en/support/chipsets/amd-socket-am4/x470
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Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi
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Posted By: jmandawg
Date Posted: 14 Sep 2020 at 6:04am
Asrock makes cheap motherboards, but support really sucks. You can downgrade follwing the guide here:
Follow steps 1-6.
https://www.overclock.net/threads/ryzen-bios-mods-how-to-update-bios-correctly.1640394/
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