AMD Motherboards - USB external drive not staying on

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USB external drive not staying on

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=16031
Printed Date: 11 Nov 2025 at 11:55am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: USB external drive not staying on

Posted By: nft_99
Subject: USB external drive not staying on
Date Posted: 14 Sep 2020 at 3:27am

i have 2 external usb drives i use to back up my data
these both worked fine in my old Z68 motherboard,
recent upgrade to a B450M Pro F and issue has started, plug in the drive start to copy data and the drive will just disconnect and disappear from explorer i need to try another port to get the drive to connect.

Any ideas?

Replies:

Posted By: RLGL
Date Posted: 14 Sep 2020 at 5:48am

are you connecting to the motherboard usb ports or an external hub?

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Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi

Posted By: nft_99
Date Posted: 14 Sep 2020 at 2:46pm

i am connecting to the 4 x usb3 ports on back of the motherboard.

Posted By: G4nd4lf
Date Posted: 18 Sep 2020 at 7:54pm

i think thats a windows problem ... if u go into your power plan settings in windows 10 theres a usb selective suspend option change it to disable!