Problems with 990fx Extreme9
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=1620
Printed Date: 16 Nov 2024 at 11:13am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Problems with 990fx Extreme9
Posted By: Username99
Subject: Problems with 990fx Extreme9
Date Posted: 29 Dec 2015 at 10:11am
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So basically I just got my 990fx back after sending it in for a cracked cpu slot. After getting is back I set everything up and noticed that I could not put my GPU in the first Pci-e slot or else it would cover my pcie x1 slot that I need for my Internet card. So I decided to plug it into the only other pci-e x16. My gpu is not recognized. I googled it and figured out that you could use a pcie x1 card in any slot that is of equal or higher standards. I put my gpu into the first slot and then my internet card into my other pcie x16 slot. It did not work... I figured out that non of my pci/pcie slots work besides my first pci-e x16 slot and my pci-e x1 slot. This would be really no big issue, but I have to connect to the internet and my gpu is too big. I don't know if they are just broken pci slots or if I installed something wrong or if there is a setting somewhere there they are disabled and I can enable them. Any help is greatful. Thank you! Specs: MB: ASRock 990fx extreme9 GPU: Amd r9 290x vapor-x 8gb RAM: 2x4 1600 CPU: Amd fx 8350 HDD 1x2TB 2x1TB PSU:600w |
Replies:
Posted By: Username99
Date Posted: 29 Dec 2015 at 10:18am
| I am going to reinstall my old MB till somebody can help me troubleshoot this. |
Posted By: wardog
Date Posted: 29 Dec 2015 at 10:30am
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Cracked CPU socket? Are you water cooling? Don't go pulling it just yet. |
Posted By: wardog
Date Posted: 29 Dec 2015 at 10:32am
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Your "Internet card'? Meaning a dial-up modem? |
Posted By: Username99
Date Posted: 29 Dec 2015 at 10:33am
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Yeah, I was away for christmas and people at my house thought they could put the cpu in themselves as a surprise for me. They ended up breaking 2 of my cpus and cracking the top of the cpu slot. I just got it back from ASRocks RMA service.
And no I am not watercooling. |
Posted By: Username99
Date Posted: 29 Dec 2015 at 10:35am
| I don't think so, but I don't know. It's a green card that connects to a pcie x1 slot. It has two connectors where I can screw antennas on to wirelessly connect to the internet |
Posted By: wardog
Date Posted: 29 Dec 2015 at 10:37am
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Oh. Ok. A PCIe Wi-Fi card that connects to a wireless router in your home? |
Posted By: Username99
Date Posted: 29 Dec 2015 at 10:37am
| Yes |
Posted By: Username99
Date Posted: 29 Dec 2015 at 10:39am
| If this helps, I just switched from my old MB which everything was working fine. Every Pci/pcie slot worked. |
Posted By: Username99
Date Posted: 29 Dec 2015 at 12:12pm
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Should I just switch back? |
Posted By: wardog
Date Posted: 29 Dec 2015 at 2:01pm
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Sorry. It's 1am local here. Just switched ......... As in simply moved you hard drive from the old MB(?) to the 990FX? |
Posted By: Username99
Date Posted: 29 Dec 2015 at 2:15pm
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All 3 harddrives, I literally just took out the old MB and put in my new 990fx. Every component is the same but the motherboard. Do you think I should reinstall windows 8 and then upgrade to windows 10 again? |
Posted By: Username99
Date Posted: 29 Dec 2015 at 2:16pm
| And sorry if I am rushing a bit. I sort of got this motherboard last year and just got it fixed. It has been a long journey. |
Posted By: wardog
Date Posted: 29 Dec 2015 at 3:05pm
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Um yea. A fresh OS install is in order. Do the OS install with only the drive you want Windows installed to connected. Then afterwards you're safe to reconnect the remainders. I'm turning in for the night so won't see any updates till morning. Good luck. |
Posted By: Username99
Date Posted: 30 Dec 2015 at 9:31am
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I have been trying to downgrade to windows 8 for a bit now, no luck. When running the installation disk at boot up it told me to go start my computer normally and run the disk in windows. When running the disk in windows it says "Setup has failed to determine supported installation locations" I am going to try a custom windows installation from bootup. |
Posted By: Username99
Date Posted: 30 Dec 2015 at 9:41am
| I figured out my problem. All of my disks where "MRB" and I need a "GUID" |
Posted By: Username99
Date Posted: 30 Dec 2015 at 9:51am
| Apparrently I did not figure out my problem... |
Posted By: Username99
Date Posted: 30 Dec 2015 at 1:33pm
| Anybody have any ideas? |
Posted By: wardog
Date Posted: 30 Dec 2015 at 2:30pm
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Do you have an OS install disk that you can do a fresh install with? Do you have all your User data backed up to a different drive? Disconnect all the other drives EXCEPT the one you want Windows to install to. |
Posted By: Username99
Date Posted: 31 Dec 2015 at 6:52am
| I have finally set it up to where my pc has windows 8 (freshly loaded). i am not installing any of my older files from my other HDD till I have my wireless internet adapter working. Which is still is not. I am going to put my gpu into the other 16x slot and see if it will work now. I still have my pcie x1 in my 16x and it is not working still. |
Posted By: Username99
Date Posted: 31 Dec 2015 at 7:03am
| It is still not working even when plugging my gpu into the 16x slot. I am now getting a D6 error which is a cpu or cmos error. I wonder if it is because my cpu slot broke and was fixed if it is still messed up. I am going to go start a rma request just incase. |
Posted By: Username99
Date Posted: 31 Dec 2015 at 7:16am
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Wait nevermind, it means the VGA card could not be recongnized. I am clearing cmos and reinstalling my gpu as it says to do |
Posted By: Username99
Date Posted: 31 Dec 2015 at 7:47am
| Still has not worked. I am looking for the chipset drivers for the motherboard but I can not find them... |
Posted By: Username99
Date Posted: 31 Dec 2015 at 7:56am
| Welp... I do not know what to do. |
Posted By: Username99
Date Posted: 31 Dec 2015 at 10:23am
| I have my computer on and working with the new motherboard. I am connected through ethernet till I can get some tips on how to fix my PCI/PCIE slots. |
Posted By: parsec
Date Posted: 31 Dec 2015 at 2:32pm
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Frankly, even though you had the board repaired for the broken CPU socket, who knows if the entire board was tested for proper operation. The PCIe 2.0 lanes for the x16 slots are provided by the 990 chipset. While the 990 chipset is close to the CPU socket, it is not directly related to the CPU socket. So the repair of the CPU socket would not fix any damage between the PCIe x16 slots and the 990 chipset. Personally, given the damage done by the well meaning but inept people that broke both the CPU socket and two processors, I would not trust that board at all. Given the results with your video cards and the new board, versus the video cards in the "fixed" board, my conclusion would be the old board is damaged in another way that causes the PCIe x16 slots to be non-functional. Another possibility is the CPU socket repair was not completed correctly, causing a failure in the PCIe x16 slots. Sorry to say, IMO you are wasting your time looking for a fix for the PCIe x16 slots on the old board not recognizing the video cards, which assumes those slots are working correctly. I doubt the slots are working correctly at the hardware level. Which means BIOS, OS, or driver fixes will not work. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Posted By: wardog
Date Posted: 31 Dec 2015 at 4:05pm
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I see you edited one of your first posts to now include what/who broke the socket. I do tend to agreed with parsec's thoughts on this. The board obviously got manhandled. All your boards drivers and BIOSes can be found at: http://www.asrock.com/mb/AMD/990FX%20Extreme9/?cat=Download" rel="nofollow - http://www.asrock.com/mb/AMD/990FX%20Extreme9/?cat=Download I have a question I haven't seen answered yet. Does the graphics card work on another machine? That they manhandled the motherboard might mean something, static?, took out the graphics card too. |
Posted By: Username99
Date Posted: 01 Jan 2016 at 2:26am
| On my other motherboard my Gpu works in every slot that is able to run it. My gpu was not in the whole process of my Motherboard being broke as I got it a few weeks later. My gpu still works on my new motherboard but only in the first pcie slot. |
Posted By: Username99
Date Posted: 01 Jan 2016 at 2:27am
| I am just going to create an rma and see what they can do. Thanks guys! |
Posted By: wardog
Date Posted: 01 Jan 2016 at 3:44am
You might also, before going to the hassle of disassembling it, contact ASRock Tech Support and inquire. It might be something as simple as a BIOS issue with that specific graphics card they can address. http://event.asrock.com/tsd.asp" rel="nofollow - http://event.asrock.com/tsd.asp or, if Location: Private is in the US: Support Phone: 1-909-590-8308 Support Email: mailto:support@asrockamerica.com" rel="nofollow - support@asrockamerica.com |
Username99 wrote:Posted By: Username99
Date Posted: 01 Jan 2016 at 5:15am
| I already put my old MB in. I also did send in a request for technical help and I never got a response. I am just gonna use my old MB till I can get some help with the rma request. |
Posted By: wardog
Date Posted: 09 Jan 2016 at 4:58pm
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Have ASRock gotten back to your Request? Lord I'm hoping so with this time now elapsed. |
Posted By: Username99
Date Posted: 10 Jan 2016 at 6:56am
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They never responded to my RMA but they responded to my email basically telling me it is a problem with my gpu and wireless internet adapter (even though I tested all of it on all my pci-e slots on my old one). So I am going to make another RMA request and hope. |
Posted By: parsec
Date Posted: 10 Jan 2016 at 2:17pm
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The New Years holiday is a much bigger deal in Chinese culture countries, it lasts for a week or more. Support and RMA is no doubt backed up due to the perfect storm of ASRock being closed for at least a week, and many support and RMA requests from Christmas holiday gifts of mother boards. Don't give up on the RMA, but also don't waste your time with that board, it must be damaged. ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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