Asrock G10 Issues
Printed From: ASRock.com
Category: Media&User's Review
Forum Name: Networking Products
Forum Description: ASRock Networking Products
URL: https://forum.asrock.com/forum_posts.asp?TID=1626
Printed Date: 27 Apr 2024 at 8:39pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Asrock G10 Issues
Posted By: slosspit
Subject: Asrock G10 Issues
Date Posted: 30 Dec 2015 at 3:12pm
| So i have owned the G10 for over a month and i have an issue with it dropping connection while im on the xbox one, this is not my first rodeo setting up a router (not my first router or first gaming router) i have set the port forwarding and Q.o.s. features. The problem happens more frequently when wife is on wifi i.e. phone or laptop and i am playing xbox online. i can play for 20min usually a round or two of battlefront or rainbow six siege, then i notice the light on the router turn orange and im kicked back to the main screen, i can still party chat the whole time through the drop out experience, so its usually me saying hold on i will be back in 5 min and my friend saying wtf again. I replaced a asus ac66u with the g10, i have never had a problem like this with that router, or any problem after upgrading to merlin firmware. I have upgraded the g10 to the last firmware at this time (1.37). So for the g10 it works great for everything else except gaming for me, as of now i am back to using the asus ac66u, i do take the g10 out of the box every other day to check if a new firmware has dropped to maybe fix my 240 dollar paper weight. Anyone else that may have a solution im all ears. |
Replies:
Posted By: wardog
Date Posted: 30 Dec 2015 at 3:29pm
|
I'm no expert at Wi-Fi but I'll chime in here. I've experienced quite a few problems and glitches in my time to consider myself above normal in the area :) What iPhone does your Wife have? What Wi-Fi capabilities does it have? Are you both connected/using 2.4 or 5.0? ie: it's my understanding that the slowest connected device will dumb down all connections on that band to the lowest denominator Bandwidth at 20 or 40? |
Posted By: slosspit
Date Posted: 30 Dec 2015 at 3:54pm
| the Xbox one is wired in cat 5e , both channels of the wifi are on, but all of our devices are on the 5g band i.e. iphone 6s, samsung 65hu8550 tv, laptop, and etc. the 2.4 band is available for friends and guests that have older devices. and its set to auto (20/40) |
Posted By: wardog
Date Posted: 30 Dec 2015 at 9:43pm
I should have said that the above is on the 2.4 band. I don't believe 5.0 does this. It sounds like you're suffering congestion. I posted above yours asking of the G10. I still haven't seen any innards photos posted and I may yet buy one and sell off the two I bought. This will sound contradictory to why you bought the G10 in the first place but try moving some of the devices off the 5.0 band and over to the 2.4 band and test. In the meantime I'll take a closer look at the manual than I did initially and see what else I may offer. |
wardog wrote:Posted By: slosspit
Date Posted: 31 Dec 2015 at 2:36am
|
here are pictures from the firmware pages http://s26.photobucket.com/user/slosser/slideshow/asrock%20g10
|
Posted By: wardog
Date Posted: 31 Dec 2015 at 4:36am
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Tough call seeings you're using a wired connection to the XBox. But it leaves me wondering a thing or two. Turn Gaming Boost to Off and check: http://forums.smallnetbuilder.com/threads/netgear-r7500v2-100-qca-mu-mimo-first-impressions-formal-review.27795/#post-214688" rel="nofollow - http://forums.smallnetbuilder.com/threads/netgear-r7500v2-100-qca-mu-mimo-first-impressions-formal-review.27795/#post-214688 Set both bands Bandwidth to Auto and check. Both may probably should have a power cycle done after changing just to be sure. If it was me I would. It's just good juju to do so. Again, keep posting on the/any progress. |
Posted By: slosspit
Date Posted: 31 Dec 2015 at 11:07am
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I tried turning off gaming boost after 1st week of owning it, still had same problem, but im going to turn it off and keep it off, also i hooked the g10 back up to the internet (sb6183 modem), i noticed that new firmware dropped today ver 1.39 , fingers crossed i hope it fixes the issue. Just wish there was an dd-wrt firmware or something similar. I always power cycle after im done changing settings , it is just good "juju" |
Posted By: ASRock_TSD
Date Posted: 31 Dec 2015 at 12:17pm
| After update the latest firmware, please restore to factory default. Please follow the Q&A "How to restore to factory default settings? "as below link. http://www.asrock.com/networking/G10/QA.html" rel="nofollow - http://www.asrock.com/networking/G10/QA.html |
Posted By: wardog
Date Posted: 31 Dec 2015 at 4:28pm
Yea. Didn't think of this one. We do it to our motherboards prior to and again immediately after flashing a BIOS update. Yesterday I received the RT-AC68R. Wouldn't you know it. Out of the box the power brick is bad. eBay to the rescue I have one showing up here today, along with the R6300 and some other self-gfited Christmas goodies. ASUS wanted $49.00USD delivered for a power supply to this router that cost $180.00! Unbelievable... Makes me wonder if they charge $28.00 for a Support CD or $20.00 for the box it came in. Phew was I upset. NewEgg. Not much better. Send it back for replacement. At my cost and time of course. What ever happened to cross-shipping? I have no problem with a merchant placing a "Hold' on my card to enable cross-shipping. Somewhere sometime merchants have apparently ceased the practice. Admittedly, it's been a long long while since I've received defective electronics that cross-ship was needed, but still ......... c'mon folks. |
Posted By: wardog
Date Posted: 01 Jan 2016 at 4:11am
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BTW, love it. ibangedyourwifi I'm gonna borrow that. Here's hoping you don't live near me :) |
Posted By: slosspit
Date Posted: 02 Jan 2016 at 11:14am
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restored to factory (thats twice now) still have same issue. Gaming boost off, hard wired in with xbox one. when light goes orange i get this in my system log Jan 1 11:28:00 (none) daemon.info dnsmasq[12934]: started, version 2.72 cachesize 150 Jan 1 11:28:00 (none) daemon.info dnsmasq[12934]: compile time options: IPv6 GNU-getopt no-DBus no-i18n no-IDN DHCP no-DHCPv6 no-Lua TFTP no-conntrack ipset auth no-DNSSEC loop-detect Jan 1 11:28:00 (none) daemon.info dnsmasq[12934]: reading /etc/resolv.conf after 10 seconds of orange like all is good but i get kicked out of the game i was playing. Really tired of getting dropped going to go back to the asus ac66u at least i know i wont get dropped. Am really sad i love asrock products i run their motherboards in all my rigs, i should have waited to buy this or bought the second gen of this product. Its all yours wardog "ibangedyourwifi" , my neighbors love it, they are always asking who's house has that ssid lol, i just say; i know right who would do something like that lol |
Posted By: wardog
Date Posted: 02 Jan 2016 at 1:17pm
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Is IPv6 enabled in the firmware? If it is, disable it unless your ISP tags IPv6. |
Posted By: wardog
Date Posted: 02 Jan 2016 at 1:50pm
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ASRock_TSD, in the latest firmware is IPv6 set to On as the Default? |
Posted By: slosspit
Date Posted: 02 Jan 2016 at 2:27pm
| Ipv6 setting is disabled in the router and has been disabled since owning the g10, and time Warner in my area has not moved to Ipv6. |
Posted By: wardog
Date Posted: 02 Jan 2016 at 5:17pm
Just checking as I noticed the reference to IPv6 in that log snippet you posted. |
Posted By: wardog
Date Posted: 02 Jan 2016 at 5:19pm
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Some reading for ya: http://www.google.com/search?q=no-IDN+DHCP+no-DHCPv6+no-Lua+TFTP+no-conntrack+ipset+auth+no-DNSSEC+loop-detect&ie=utf-8&oe=utf-8" rel="nofollow - https://www.google.com/search?q=no-IDN+DHCP+no-DHCPv6+no-Lua+TFTP+no-conntrack+ipset+auth+no-DNSSEC+loop-detect&ie=utf-8&oe=utf-8 |
Posted By: ASRock_TSD
Date Posted: 11 Jan 2016 at 11:29am
| We have provided a test FW and try to fix the issue. Please inform us if you still have issue. |
Posted By: eghuff
Date Posted: 08 May 2016 at 12:17am
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My G10 fails to reconnect to the WAN when it is rebooted unless I power cycle the G10. This makes the self healing feature not useful. I'm connected to a Cisco Docsys 3 cable modem supplied by Charter as a part of their Charter Spectrum 60 Mbps service. Is this issue common? Any idea how to fix it? |