AMD Motherboards - 970 Fatal1ty Performance 3.1

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970 Fatal1ty Performance 3.1 - RAM not correctly

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=1627
Printed Date: 22 Dec 2024 at 6:52pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: 970 Fatal1ty Performance 3.1 - RAM not correctly

Posted By: deichi
Subject: 970 Fatal1ty Performance 3.1 - RAM not correctly
Date Posted: 30 Dec 2015 at 4:27pm

Hi,

i bought 2 days ago a new board with ne Processor, first time trying AMD after several years of Intel-CPUs...

I own a 970 Fatal1ty Performance 3.1 in combination with FX8350 and 32GB RAM... thats what i thought!

In fact, in the BIOS (and in my Win10) there is only shown 16GB of RAM

My Settings:

Board - 970 Fatal1ty Performance 3.1

CPU - FX8350

GPU - GTX770

RAM - 4x 8GB G.Skill RipjawsX F3-12800 DDR3-1600 9-9-9-24

The memory runs in Dual-Channel-Mode

MPX-Profile 1.2

I´ve already installed the latest BIOS-Update (P1.00), but its still the same as it was before.

What could i do now?

Replies:

Posted By: Xaltar
Date Posted: 30 Dec 2015 at 4:41pm

The question is, are all 4 modules being detected as 4gb or are 2 modules not showing up at all. In your BIOS you should be able to determine this by looking at the main tab and checking to see if all slots show as populated and what capacity the BIOS is detecting the RAM as.

I am assuming you are using 2 identical 16gb kits? If they are different models and speeds then it is possible one kit is not being detected due to disparity between the 2 kits.

If they are the same models then try using only 2 modules and see if they are being detected as 16gb if so try the other pair and do the same. If both kits are being detected as 2x8gb then try reinstalling all 4 and clearing CMOS and see if that makes them detect correctly. If the modules are in fact only detected as 4gb then there is a compatibility issue with your RAM and your motherboard. If this is the case then submit a support ticket that includes the model numbers of your RAM and the issue you are having and Tech support should be able to help you either via a BIOS update or information as to why the kits are incompatible.

Good luck

Posted By: deichi
Date Posted: 30 Dec 2015 at 4:53pm

Hi,

thx Xaltar for your fast answer!

In fact they are 4 exactly same RAMs, 8GB G.Skill...

In the Main-Area they are shown as 4x 4GB

Posted By: Xaltar
Date Posted: 30 Dec 2015 at 5:09pm

Does this also happen when only 2 are installed?

If so then check to see if there is a BIOS update for your board, often BIOS updates include compatibility with new RAM modules and capacities.

Posted By: deichi
Date Posted: 30 Dec 2015 at 5:12pm

Yes, it also happens when there are only 2 installed.

BIOS-Update is... P1.00 ... and this is already installed.

Posted By: Xaltar
Date Posted: 30 Dec 2015 at 5:19pm

Your only option then is to contact Tech support and provide them your RAM model and details about the issue. Hopefully they will be able to provide you with a beta BIOS that will add compatibility for your RAM.

Posted By: wardog
Date Posted: 30 Dec 2015 at 9:48pm

You will also see this occasionally when the sticks SPD do not match.

OP, what is the part number(s?) of the memory Kit(s?) you have there?

Posted By: bjlockie
Date Posted: 03 Jan 2016 at 5:12am

Have you opened the case and verified there are 4 sticks?
If yes, have you taken one out and verified it is 8GB?

-------------
ASRock B450M Pro4
16 GB DDR4, 500 watt PS, AMD Ryzen-5 5600, NVidia GTX-1050, 5.70 BIOS

Posted By: bjlockie
Date Posted: 03 Jan 2016 at 5:20am

I googled "G.Skill RipjawsX F3-12800 DDR3-1600 9-9-9-24" and found this link:
http://www.gskill.com/en/product/f3-12800cl9d-8gbxl
Those are only 4x4GB so what does your receipt say?

-------------
ASRock B450M Pro4
16 GB DDR4, 500 watt PS, AMD Ryzen-5 5600, NVidia GTX-1050, 5.70 BIOS