z490m-ITX/ac cold boot no HDDs detected
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=16981
Printed Date: 08 May 2024 at 8:12am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: z490m-ITX/ac cold boot no HDDs detected
Posted By: dominicc
Subject: z490m-ITX/ac cold boot no HDDs detected
Date Posted: 16 Oct 2020 at 6:33pm
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Hi all, I just got a ASRock Z490M-ITX/ac motherboard and the 4x Toshiba MG07ACA12TE SATA 12TB do not show up on a cold boot. They do not show in the BIOS and they do not show up in any OS that boots from a USB or M.2 NVMe SSD. If the system is reset, either from an OS or by using the reset button, then the drives appear in the BIOS and are seen by OSs. This is not an OS issue, as it happens with Windows, Linux and also in the UEFI bios. The motherboard came with BIOS 1.20, I updated to BIOS 1.30 and the problem persists. System Specs: Motherboard: ASRock Z490M-ITX/ac CPU: Intel Core i3 10100, S 1200, Comet Lake, 4 Cores, 8 Threads, 3.6GHz, 4.3GHz Turbo, 6MB Cache, 65W, Retail Cooler: Noctua NH-L9i Low Profile CPU Cooler Case: Fractal Design Node 304, Black, Mini-ITX Case RAM: 16GB (1x16GB) Corsair DDR4 Vengeance LPX Black, PC4-21300 (2666), Non-ECC Unbuffered, CAS 16-18-18-35, XMP 2.0, 1.2V HDDs: 4x 12TB Toshiba MG07ACA12TE Enterprise Hard Drive, 3.5" HDD, SATA III 6Gb/s, 7200rpm, 256MB Cache SSDs: 512GB Samsung 950 M.2 NVMe SSD PSU: Corsair SF450 PSU. Other info: Nothing is inserted in the large PCIe slot. Memory is in bank A, closest to the CPU. I've built many PC's before. Help! |
Replies:
Posted By: dominicc
Date Posted: 16 Oct 2020 at 6:36pm
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Here's the output from smartctl for each of the disks which shows the SMART info and HDD firmware versions. [CODE] root@proxmox:~# smartctl --all /dev/sda smartctl 7.1 2019-12-30 r5022 [x86_64-linux-5.4.34-1-pve] (local build) Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Model Family: Toshiba MG07ACA... Enterprise Capacity HDD Device Model: TOSHIBA MG07ACA12TE Serial Number: 60G0A32AF95G LU WWN Device Id: 5 000039 a38cab580 Firmware Version: 0101 User Capacity: 12,000,138,625,024 bytes [12.0 TB] Sector Sizes: 512 bytes logical, 4096 bytes physical Rotation Rate: 7200 rpm Form Factor: 3.5 inches Device is: In smartctl database [for details use: -P show] ATA Version is: ACS-3 T13/2161-D revision 5 SATA Version is: SATA 3.3, 6.0 Gb/s (current: 6.0 Gb/s) Local Time is: Fri Oct 16 19:35:24 2020 CEST SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED General SMART Values: Offline data collection status: (0x80) Offline data collection activity was never started. Auto Offline Data Collection: Enabled. Self-test execution status: ( 0) The previous self-test routine completed without error or no self-test has ever been run. Total time to complete Offline data collection: ( 120) seconds. Offline data collection capabilities: (0x5b) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. Offline surface scan supported. Self-test supported. No Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: (1228) minutes. SCT capabilities: (0x003d) SCT Status supported. SCT Error Recovery Control supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0 2 Throughput_Performance 0x0005 100 100 050 Pre-fail Offline - 0 3 Spin_Up_Time 0x0027 100 100 001 Pre-fail Always - 7188 4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 8 5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0 7 Seek_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0 8 Seek_Time_Performance 0x0005 100 100 050 Pre-fail Offline - 0 9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 3 10 Spin_Retry_Count 0x0033 100 100 030 Pre-fail Always - 0 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 8 23 Helium_Condition_Lower 0x0023 100 100 075 Pre-fail Always - 0 24 Helium_Condition_Upper 0x0023 100 100 075 Pre-fail Always - 0 191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0 192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 6 193 Load_Cycle_Count 0x0032 100 100 000 Old_age Always - 11 194 Temperature_Celsius 0x0022 100 100 000 Old_age Always - 29 (Min/Max 22/33) 196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0 197 Current_Pending_Sector 0x0032 100 100 000 Old_age Always - 0 198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0 220 Disk_Shift 0x0002 100 100 000 Old_age Always - 18219009 222 Loaded_Hours 0x0032 100 100 000 Old_age Always - 1 223 Load_Retry_Count 0x0032 100 100 000 Old_age Always - 0 224 Load_Friction 0x0022 100 100 000 Old_age Always - 0 226 Load-in_Time 0x0026 100 100 000 Old_age Always - 535 240 Head_Flying_Hours 0x0001 100 100 001 Pre-fail Offline - 0 SMART Error Log Version: 1 No Errors Logged SMART Self-test log structure revision number 1 No self-tests have been logged. [To run self-tests, use: smartctl -t] SMART Selective self-test log data structure revision number 1 SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS 1 0 0 Not_testing 2 0 0 Not_testing 3 0 0 Not_testing 4 0 0 Not_testing 5 0 0 Not_testing Selective self-test flags (0x0): After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay. root@proxmox:~# smartctl --all /dev/sdb smartctl 7.1 2019-12-30 r5022 [x86_64-linux-5.4.34-1-pve] (local build) Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Model Family: Toshiba MG07ACA... Enterprise Capacity HDD Device Model: TOSHIBA MG07ACA12TE Serial Number: 60H0A02TF95G LU WWN Device Id: 5 000039 a38cac7d7 Firmware Version: 0101 User Capacity: 12,000,138,625,024 bytes [12.0 TB] Sector Sizes: 512 bytes logical, 4096 bytes physical Rotation Rate: 7200 rpm Form Factor: 3.5 inches Device is: In smartctl database [for details use: -P show] ATA Version is: ACS-3 T13/2161-D revision 5 SATA Version is: SATA 3.3, 6.0 Gb/s (current: 6.0 Gb/s) Local Time is: Fri Oct 16 19:35:28 2020 CEST SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED General SMART Values: Offline data collection status: (0x80) Offline data collection activity was never started. Auto Offline Data Collection: Enabled. Self-test execution status: ( 0) The previous self-test routine completed without error or no self-test has ever been run. Total time to complete Offline data collection: ( 120) seconds. Offline data collection capabilities: (0x5b) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. Offline surface scan supported. Self-test supported. No Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: (1166) minutes. SCT capabilities: (0x003d) SCT Status supported. SCT Error Recovery Control supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0 2 Throughput_Performance 0x0005 100 100 050 Pre-fail Offline - 0 3 Spin_Up_Time 0x0027 100 100 001 Pre-fail Always - 7227 4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 8 5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0 7 Seek_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0 8 Seek_Time_Performance 0x0005 100 100 050 Pre-fail Of |
Posted By: dominicc
Date Posted: 16 Oct 2020 at 6:40pm
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ok, the forum didn't accept my large post, so here's a link to a file instead. [URL=https://drive.google.com/file/d/1mxXiRfEuQqLFZDvecyB01C9qu6rmr86j/view?usp=sharing]https://drive.google.com/file/d/1mxXiRfEuQqLFZDvecyB01C9qu6rmr86j/view?usp=sharing[/URL] |
Posted By: dominicc
Date Posted: 16 Oct 2020 at 7:00pm
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I have emailed Toshiba (TAEC_SPBU_techhelp@taec.toshiba.com) and will post their reply, if I get one. In the mean-time, if someone at ASRock could confirm the issue, give me any advice or a new beta BIOS to try that would be great. |
Posted By: ASRock_TSD
Date Posted: 21 Oct 2020 at 2:21pm
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Dear Dominicc, Thank you for posting your query to the ASRock forum. We have checked with the only Toshiba 12TB Toshiba MG07ACA12TE in our lab, however, we are not able to duplicate the problem. Please try to connect one HDD at a time and add another if the system detects the HDDs properly. If the problem persists kindly try to connect the 2 pcs of HDD per one SATA power connector to see if it will work. Also, kindly try different SATA cables. With thanks, ASRock TSD |
Posted By: dominicc
Date Posted: 21 Oct 2020 at 6:16pm
Hi, thanks for the reply. I can confirm that: 1. Replacing *ALL* the SATA cables with brand new cables has no effect, same problem. 2. Using each drive by itself, one at a time, on port 1 has no effect, drive not detected. 3. Using each drive by itself, one at a time, on port 2 has no effect, drive not detected. 4. Using each drive by itself, one at a time, on port 3 has no effect, drive not detected. 5. Using each drive by itself, one at a time, on port 4 has no effect, drive not detected. 6. Using pairs of drives, on port 1 and 2 has no effect, drives not detected. 7. Using pairs of drives, on port 3 and 4 has no effect, drives not detected. 8. Using pairs of drives, on port 1 and 3 has no effect, drives not detected. 9. Using pairs of drives, on port 2 and 4 has no effect, drives not detected. For the above tests, the unused drives were not connected to the SATA POWER *and* DATA. What firmware does you drive have? Is it the same as mine? |
ASRock_TSD wrote:Posted By: dominicc
Date Posted: 21 Oct 2020 at 6:21pm
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Here's a link to a google photos album showing the system with 1 new SATA cable connected and the unused SATA power cables disconnected. https://photos.app.goo.gl/zXAcaHaPpA7QkT7k6 Also, the original SATA cables can be seen on top of the system. |
Posted By: dominicc
Date Posted: 21 Oct 2020 at 6:24pm
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I also note that adding the NMVe to 5 port SATA adapter, as seen in the photo, had no effect on the cold-boot detection. This adapter was only installed *after* the original problem and is used for connecting additional storage devices (1x SSD + 1HDD). I repeated the tests with it removed and there was no change. |
Posted By: dominicc
Date Posted: 21 Oct 2020 at 6:43pm
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I have just added a video to the google drives shared folder showing the system and the problem. https://photos.app.goo.gl/zXAcaHaPpA7QkT7k6 The drives are *never* detected on cold boot, regardless of how they are powered or where they are connected. They are *always* *all* detected on a warm reboot, either via exiting the bios or by rebooting using ctrl+alt+del or by rebooting from within an OS. Please advise. |
Posted By: ASRock_TSD
Date Posted: 22 Oct 2020 at 2:49pm
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Dear Dominicc, Thanks for the reply. The Toshiba HDD that we tested is also FW0101. We have some more suggestions for you. 1. Please refer to the page. 21 to clear the CMOS. https://download.asrock.com/Manual/Z490M-ITXac.pdf 2. Please remove all of the storage devices only install the one Toshiba HDD and try. 3. If possible, please try with a different power supply. If the problem persists, kindly contact the store where the motherboard was purchased for further assistance. With thanks, ASRock TSD |
Posted By: dominicc
Date Posted: 23 Oct 2020 at 4:59am
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Hi, thanks for the reply. However I'm *deeply* dis-satisfied with your last response. 1. When the machine was first powered on the CMOS was cleared. 2. The motherboard has already been powered on with no other devices installed and only a single HDD - all four drives were tested. 3. I tried a spare Corsair PSU and it made no difference. I want to confirm that you're unable to help further and that I should 'contact my motherboard supplier', who will likely also be unable to help as they don't have as much in-depth access to ASRock technical resources as you? Is there *really* nothing more you can help with? When I contact my motherboard supplier what would you like me to say to them? What do you expect them to do that you cannot? |
Posted By: ASRock_TSD
Date Posted: 23 Oct 2020 at 2:29pm
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Dear Dominicc, Thanks for the reply. Since we tested Toshiba HDD without a problem, it can be a specific motherboard related. The store should have access to different HDD/CPU/RAM to check the motherboard with, if the problem is found, the store will have their policies on changing a new Z490M-ITX/ac motherboard for you. With thanks, ASRock TSD |
Posted By: dominicc
Date Posted: 26 Oct 2020 at 11:36pm
Hi, As expected: 1) on the first boot, after CMOS was cleared, which was *much* slower than a normal cold boot, the HDD *was* detected. On the *second* cold boot, which was quicker, the HDD was NOT detected. 2) done, see videos on the link below, no change. 3) changing the power supply made no difference, see videos on the link below. https://photos.google.com/share/AF1QipMHybOWPHtY3Xhm4356RWfdxhpg0a_CeDdRpIQhToOeD0NLSTSuh8-cTp4gsVFlMw?key=elEzWkdfVWZhbll4Uk4zREVlVHN4ekdySVAtVnFB In my opinion, the BIOS is at fault as it is not waiting long enough for the HDD to become ready, prove me wrong. |
Posted By: ASRock_TSD
Date Posted: 27 Oct 2020 at 4:19pm
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Dear Dominicc, Thanks for letting us know. We will test with the configuration once again. We will keep you updated. With thanks, ASRock TSD |
Posted By: dominicc
Date Posted: 28 Oct 2020 at 4:27am
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Hi AsRock_TSD, Please can you post full details of the toshiba disks that you have, a photo of the sticker on the drive and the output of `smartctl`, like I posted, would be helpful. I have also contacted the retailer of the HDD's (Scan Computers) who also stock the ASRock z490M-ITX/ac, to see if they can help. My message to them was as follows: "Hi, All 4 of the 12TB Toshiba drives do not show up in the BIOS or any OS on a cold-boot on the ASRock z490M-ITX/ax with latest BIOS. They are all detected on a WARM reboot (e.g. enter and exit bios), and otherwise work fine. I contacted Toshiba about this, no response. I contacted ASRock about this, after following their instructions they said 'contact your supplier'... Forum post here: http://forum.asrock.com/forum_posts.asp?TID=16981&PID=80689 HDD info here: https://drive.google.com/file/d/1mxXiRfEuQqLFZDvecyB01C9qu6rmr86j/view?usp=sharing Photos and videos here: https://photos.app.goo.gl/zXAcaHaPpA7QkT7k6 Please can you confirm that the drives you have work with the ASRock z490M-ITC/ac? Do you have any other suggestions not already covered by ASRock?" I await their and your response. |
Posted By: ASRock_TSD
Date Posted: 28 Oct 2020 at 1:39pm
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Dear Dominicc, Thanks for your patience. We have been checking this case and found that the HDD will disappear randomly after a cold boot. A special BIOS 1.30E has been released to solve this. Kindly download and flash the BIOS and try.  https://drive.google.com/file/d/1KxQUK-zsa4dMLdWMibhcq4BYl2eXNj9P/view?usp=sharing With thanks, ASRock TSD |
Posted By: dominicc
Date Posted: 29 Oct 2020 at 6:33pm
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Hi, I'm glad you were able to replicate the issue. Thanks for the continued support and investigation. I will give this a try later today and report back. |
Posted By: dominicc
Date Posted: 29 Oct 2020 at 9:01pm
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Hi ASRock_TSD. I confirm that the 1.30E BIOS, as posted in your last message, appears to have resolved the issue. After upgrading the BIOS the bios update process powers the machine off and on. I went into the BIOS and saw all the HDD's were correctly detected. I shutdown the machine, waited a few seconds and then booted up again and went into the BIOS, again all the HDD's were detected. I repeated this 2 more times and every time all the HDD's were detected correctly. Many thanks for prompt response and resolution of the issue. Can I please ask what prompted you to re-investigate the issue after first being unable to replicate the problem? Can I also ask what was the underlying problem that was fixed in the new BIOS, do you have more technical details? |
Posted By: ASRock_TSD
Date Posted: 30 Oct 2020 at 2:58pm
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Dear Dominicc, We are glad that it solved the issue. In the beginning, we weren't able to see the problem after a cold boot 3 times. Thus, we thought that there might be insufficient power that caused this. However, since you said that when install only one HDD will still happen. We decided to test it again and finally were able to reproduce the problem. With the BIOS codes, we told the system to make sure that the HDD is detected before booting. That solved such an issue. With thanks, ASRock TSD |
Posted By: dominicc
Date Posted: 03 Nov 2020 at 4:37am
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Hi, Ok, that explains it. Will this modification to the BIOS be in all future BIOS revisions now too? |