Please help BIOS update but stuck in black screen
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=16985
Printed Date: 02 Aug 2025 at 1:39am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Please help BIOS update but stuck in black screen
Posted By: rocktock
Subject: Please help BIOS update but stuck in black screen
Date Posted: 17 Oct 2020 at 10:22am
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Hi ASRock Forum, I have a problem that I really can?™t fix and I really require your assistance. I am currently on a ASRock x99 Extreme4/3.1 My original BIOS A version was P1.3 and I went into the BIOS to update it from P1.3 to P3.0 via the flash method (I downloaded the P3.0 instant flash version from your x99 Extreme4/3.1 support page). A successful message came up and when it asked me to press enter to restart, it restarted but then got stuck in a black screen (it wouldn?™t get to the POST screen with the ASRock logo, it just stays in a black screen like it cant post). I have tried everything after that point, clearing/removing the CMOS battery (left it out for 8 hours and did the jumper clearing (pin 2-3) ), going into BIOS B ( backup version is at P1.3) and trying to do the ?œSecure Backup UEFI?? When I attempt to do that, it says it will begin after I press OK, and then it reboots but now gets stuck in the ASRock post screen (with the options on the bottom right side - F2/DEL, F11, etc) and I have no keyboard input at that point. My question is, how can I successfully downgrade the BIOS A?™s version to BIOS B?™s version? Do I need a new BIOS Chip so it would fix it? I have lots of pictures of my original BIOS state when it was working and all of the different issues I came across, which I can supply to you if it would help solve the issue. Please help me. I have tried everything. I really need an expert?™s help. Thank you |
Replies:
Posted By: rocktock
Date Posted: 17 Oct 2020 at 10:28am
| I also have a DVI cable connected to the PC, if that helps determining the issue |
Posted By: rocktock
Date Posted: 18 Oct 2020 at 4:30am
| If anyone out there could help, I would really appreciate it |
Posted By: rocktock
Date Posted: 18 Oct 2020 at 2:15pm
| Update: There is a RED LED light above the BIOS A chip, still can?™t post |
Posted By: rocktock
Date Posted: 18 Oct 2020 at 2:16pm
| Cannot* it seems certain characters are turning into ? And a box |
Posted By: RLGL
Date Posted: 18 Oct 2020 at 9:37pm
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Contact Asrock support by phone. They should be able to help. ------------- Asrock Z370 Gaming K6,Intel i7 8700K, Asrock x570 Taichi |
Posted By: rocktock
Date Posted: 19 Oct 2020 at 7:50pm
| Okay, I will contact them in the morning. Thanks |
Posted By: rocktock
Date Posted: 20 Oct 2020 at 7:59am
| They said it seems like a MOBO defect, how is that possible if it was good until the update? Can a update fry out your mobo like that? |
Posted By: RLGL
Date Posted: 20 Oct 2020 at 9:51pm
Yes, very common. ------------- Asrock Z370 Gaming K6,Intel i7 8700K, Asrock x570 Taichi |
rocktock wrote:Posted By: rocktock
Date Posted: 22 Oct 2020 at 10:36am
| yea makes no sense to me but I guess that's just how it works man. I decided to just toss this sh*t away and am upgrading to MSI |