Fatal1ty 970 Performance problem
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=1739
Printed Date: 22 Dec 2024 at 2:10am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Fatal1ty 970 Performance problem
Posted By: VojislavM
Subject: Fatal1ty 970 Performance problem
Date Posted: 15 Jan 2016 at 5:26am
Yesterday I bought Fatal1ty 970 Performance motherboard, AMD Fx-9370 processor, 2x Kingston HyperX DDR3 8Gb 1866Mhz, Gigabyte GTX 750Ti 4Gb graphic card and I already had Samsung SSD 128 Gb.But when I assembled all that I have problem installing windows.I put install DVD into the DVD rom and Windows files loads into memory and when installation starts computer freezes.I tried with Windows 7 and Windows 8 and same thing happens.In every case computer freezes when installation of Windows starts.  Does anyone knows is there some compatibility issues with those parts and is there any way to solve this problem? Thanks in advance! |
Replies:
Posted By: PetrolHead
Date Posted: 15 Jan 2016 at 5:48am
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The first thing I thought of was overheating issues with that FX-9370 of yours. What sort of cooling do you have on your CPU and otherwise? Note that the CPU support list says that both of these apply when using an FX-9370 or FX-9590: -For cooling the CPU and its surrounding components, please install a CPU cooler with a top-down blowing design. -For cooling the CPU and its surrounding components, please install a decent liquid cooling system Could you also list the rest of your system specs? PSU, case and so on. ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: VojislavM
Date Posted: 15 Jan 2016 at 6:04am
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Hi!Thanks for your answer! CPU cooler is: Raijintek Pallas 140mm.I was told that this cooler is enough for this processor. Case is some standard no name ATX case.Nothing special.I keep it always open with lids removed for better cooling. I also have two standard Hitachi SATA hard disks, one of 1Tb capacity and the other 300 Gb and DVD rom.And that's it.Nothing else. |
Posted By: PetrolHead
Date Posted: 15 Jan 2016 at 6:11am
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That cooler is definitely not enough to keep your CPU cool based on what I could find on it, not even close. It's barely enough for a 125 W TDP CPU. You should use the stock water cooler for the CPU and get a spot fan to cool the socket and the VRM section. ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: VojislavM
Date Posted: 15 Jan 2016 at 6:15am
Hm.Maybe you are right.  Now I have looked at CPU temperature in BIOS and it says that my CPU is running at 80 C. |
Posted By: PetrolHead
Date Posted: 15 Jan 2016 at 6:30am
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Let me be a bit more specific. Your CPU is a 220 W TDP monster that requires a lot from the cooling of your system. The stock water cooler should be enough to keep the CPU itself cool, but the CPU is not the only thing that will run hot. Your motherboard has a 8+2 power phase design, which is not great for a CPU with this high a TDP. In practice your VRM section will likely run pretty hot from the get-go and if you don't pay attention to its cooling, you may experience instability or throttling even if the CPU itself seems to be running cool. So, in addition to using the water cooler, your case should have a fan blowing air out through the back panel right next to the VRM section. The air flow that this will generate will help keep the VRM cool, but the fan needs to be moving at least a certain amount of air for it to be enough. I don't remember what the AMD requirement was, but I don't think there's any sense in saving money here since fans aren't that expensive to begin with. A good 140 mm fan spinning at full speed should be a good start, but check the specs of each of your options. In addition to making sure your case has a healthy amount of cool air running through it, you likely need to provide extra ventilation for the CPU socket as well as the VRM section. This you can achieve by placing a spot fan so that it blows air over both. You just need to figure out how to do it in practice (what fits inside the case, how will you fasten it etc.). ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: PetrolHead
Date Posted: 15 Jan 2016 at 6:33am
That's actually what is otherwise known as the socket temperature. Not that it matters much now. In any case it's way too high. I wouldn't turn the computer on again before getting a proper cooler for the CPU. Do you still have the stock water cooler or were you just sold the Raijintek Pallas? ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
VojislavM wrote:Posted By: VojislavM
Date Posted: 15 Jan 2016 at 6:46am
Thanks PetrolHead!Thank you for your advices.Since I only have Raijintek Pallas I need to buy some water cooling system for CPU and some case fan.I will certainly listen to your advices.  |
Posted By: PetrolHead
Date Posted: 15 Jan 2016 at 7:02am
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Well, don't buy anything before asking for suggestions from people with more experience with that CPU. Unfortunately I pretty much only know it can be hard to tame. I wouldn't buy anything from the place you bought your current parts from, since they apparently don't know what they're doing. ;) I did some digging and it seems that your motherboard isn't a good choice for that CPU either, unfortunately. Sure, the 970 chipset is a red flag in itself, but the 8+2 power phase is in reality a doubled 4+1 (source: The Stilt, http://www.overclock.net/t/946407/amd-motherboards-vrm-info-database/1440#post_23650864" rel="nofollow - http://www.overclock.net/t/946407/amd-motherboards-vrm-info-database/1440#post_23650864 ), which is not as bad as 4+1, but not quite as good as true 8+2 either. You might be able to use it, but the VRM may pop if your computer sees a lot of heavy use (and if it doesn't, why get an FX-9370?). ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: VojislavM
Date Posted: 15 Jan 2016 at 7:13am
I dont know...  I Googled it before buying and found that this motherboard is fully compatible with this processor.You can see here that it has a score 10: http://www.pc-specs.com/cpu/AMD/FX/FX-9370/1876/Compatible_Motherboards And I also check it on pcpartpicker.com and got same result. Now I managed to cool down my processor with some fan and now the temperature is around 60 C but I still cant install Windows.Still freezes. :( |
Posted By: PetrolHead
Date Posted: 15 Jan 2016 at 7:32am
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Those compatibility lists are probably based solely on what the motherboard manufacturers claim. Sadly these claims are sometimes optimistic. Since you're having trouble installing Windows it's hard to tell what the problem is exactly. If you can cool the CPU (socket) to roughly 60 C, you could try underclocking the CPU to closer to 3 GHz and some voltage, but I can only guess what that voltage should be and there's no guarantee this will improve the situation. All I can truly say is that you need to get a proper CPU cooler for that thing. Possibly even a better motherboard. If I may ask, why did you choose an FX-9370 over an FX-8xxx CPU? ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: VojislavM
Date Posted: 15 Jan 2016 at 7:56am
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Firstly I wanted to buy FX-8350 but I got a great deal on New Years sales so I got FX-9370 for the same price as FX-8350.And I've decided to buy 9370 because it's 4,4 Ghz. :) I was guided by the old saying: bigger is better. :D |
Posted By: PetrolHead
Date Posted: 15 Jan 2016 at 8:16am
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Let's hope that FX-9370 will not end up costing you more than that FX-8350 would have... A good AIO (all-in-one) water cooler, possibly a new motherboard - these may end up costing quite a bit. ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: wardog
Date Posted: 15 Jan 2016 at 8:19am
But have you verified the running with the side panel off actually allows the system to run cooler? That belief is an old wives tale that's been perpetuated for many many years now. Unless the case has only one 80-92mm intake and one 80-92mm exhaust, chances are having the side panel on is much better at cooling. Most of those 80-92mm two fan cases shouldn't even be sold today for use on a modern system. Maybe a P4 or Athlon XP. I'm not saying your case is or isn't one of those but if it is, buy a new case. Even the lowliest of case manufactures out there today put a little thought into air flow accommodations. |
Posted By: WKjun
Date Posted: 15 Jan 2016 at 9:51pm
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Hello! I have had some horrible experiences with that combo. Please, take a look at my thread. This MB is absolutely unsuitable for the FX-9000 line of CPUs. Two boards bit the dust within some weeks of usage, while being utterly unable to get the Turbo Mode stable. It is no difference whether you use the FX-9590 or FX-9370, both 220W TDP - I disagree with the monster term, though, because an OC'ed FX-CPU will propably reach an even higher consumption, these are hand-picked so to say. The only board I recommend for these CPUs is the ASUS Sabertooth 990FX R2.0 with its 5 years warranty - subject to High-End 990FX ASRock boards, I didn't try. "970 Performance FX-9590 overheating / RAM incomp." With my Noctua NH-D14 cooler & NT-H1 compound, the CPU has gotten 60° idle in BIOS. But this value is measured on-board and not on-chip, therefore inaccurate. But even so, 80° is far too hot! It should not exceed 60-65° under full load! In my case the CPU temp was not the problem, but the VRM temp. Be warned that many self-contained water coolers are not as good as decent air coolers. The biggest disadvantage is, that it does not passively cool surrounding components, like chipset and VRMs, which is so important here. And most of the fans are not silent, while pump noise is often noticeable. Back to the board. In the end, this board has a too weak VRM cooling solution, a dangerous default setting in BIOS (CPU Offset Voltage) which needlessly stresses the VRM, RAM setup didn't work like it should and Turbo was unstable. It wasn't the CPU, the Power Supply or anything else. It definetly was that 970 Performance series, which hasn't been mid-term tested (for obvious reasons, as AMD and expecially FX-9000 users become less and less). ------------- PC1: FX-9590@def|290 |16GB@2133|Sabertooth 990FX R2.0 PC2: FX-8320@4.5|290 |16GB@2133| " PC3: FX-9590@def|280X|16GB@2133| " PC4: FX-9370@def|280X|16GB@2133| " PC5: FX-6300@4.6|7950|16GB@1866|990FX-UD3 |
Posted By: VojislavM
Date Posted: 15 Jan 2016 at 10:10pm
Thanks for all your answers!I definitely realized that this combination of hardware is not good.Firstly I've realized that memory that I bought isn't compatible and that this MoBo can use only memories which are on memory support list.Beside that now you've listed some other problems so I definitely have to change MoBo.  |
Posted By: wardog
Date Posted: 15 Jan 2016 at 10:51pm
I've built at least 20 systems using the FX-9k processors on ASRocks 990FX Extreme9 since it first came out and none have come back with any issue relates to vrm/cpu/heat issues. I will concur that the Fatal1ity 970 Performance is not for the 220W FX series processors. I've seen and replied to here and elsewhere too many VRM issues when coupled with the FX-9k processors. |
Posted By: VojislavM
Date Posted: 15 Jan 2016 at 11:32pm
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And what if I provide good cooling for VRM with additional fan?Will that work ok? |
Posted By: wardog
Date Posted: 15 Jan 2016 at 11:52pm
Maybe yet if I were you I'd seriously consider another board to run that FX-9k of yours on. I really would. Some days it seems everyone has an issue with that 970/FX9k combo. Just not a dependable combo to own. If you plan to overclock, absolutely use one of the motherboards mentioned above. I wouldn't count on an extra fan blowing over the vrms if I was going to OC. Not one minute would I. Get a new board or a lessor processor. |
Posted By: wardog
Date Posted: 16 Jan 2016 at 12:02am
Regardless of what you do, when using water-cooling it is practically a given that an additional fan blowing over the VRM section is a MUST. They need a good source of free flowing and directed air over them or their heatsink covering them. There's no getting around that. |
Posted By: wardog
Date Posted: 16 Jan 2016 at 12:05am
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Please read the below AMD FX-9000 AIO Water-Cooling Instruction Sheet for a list of approved FX-9k 220W motherboards http://www.amd.com/Documents/FX-9000-Installation-Guide.pdf" rel="nofollow - www.amd.com/Documents/FX-9000-Installation-Guide.pdf |
Posted By: PetrolHead
Date Posted: 16 Jan 2016 at 12:26am
That's actually not 100% correct. Of course the best option is to get memory modules that are on the memory support list, but these lists are not always complete. You can often search for compatible RAM for a certain motherboard on memory manufacturers' websites, so if you can't find a certain memory module on ASRock's compatibility list, you can use those and see if the module is compatible. ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: VojislavM
Date Posted: 16 Jan 2016 at 12:27am
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Thank you so much!Exactly the info that I needed! I wont be doing any OC but I will consider changing the MoBo regardless. |
Posted By: WKjun
Date Posted: 19 Jan 2016 at 7:56pm
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Good to know another option now! Thanks for sharing your statistics!  And respect for those 20+ systems you've built with my favourite, the critically endangered FX-9000! 
How very intersting! The 970 Performance is not AMD approved to be FX-9000 compatible after all!  After taking another look at the VRM heatsink installed on the 970 Performance vs. the 990FX Killer, visually both the same and promoted as "8 + 2 Phase Design", I cannot comprehend why the 970 Performance was given FX-9000 "support" in the first place! While the 990FX Killer never had ASRock's FX-9000 approval, people used it and its use was prohibited via BIOS update for a reason. I think the only reason why ASRock didn't recall FX-9000 support for the 970 Performance is, that it is possibly the most uncommon combination, because most people (would) chose a 990FX chipset board, for it's high-end touch and multi-GPU features. My VRMs got 90-100° C! No fan could cool this reasonably. And other AMD approved boards don't need that kind of extra. A descent air cooler is definetly sufficient! I'm not talking about overclocking (the FX-9000), but at stock values it is no problem to cool or work with, on the right platform. After all, there is no hint on the box or in the manual to buy and realize better VRM cooling, when using the FX-9000... ------------- PC1: FX-9590@def|290 |16GB@2133|Sabertooth 990FX R2.0 PC2: FX-8320@4.5|290 |16GB@2133| " PC3: FX-9590@def|280X|16GB@2133| " PC4: FX-9370@def|280X|16GB@2133| " PC5: FX-6300@4.6|7950|16GB@1866|990FX-UD3 |
Posted By: parsec
Date Posted: 19 Jan 2016 at 11:13pm
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IMO, it was not understood at first how difficult the FX-9590 would be for even the best boards to deal with. I wonder how AMD could not have known this. Was it simply ignored by the board manufactures? I also wonder why the better Intel boards have 12 phase VRM designs for processors that have rated TDPs of under 100 Watts. Yes they can be over clocked fine on those boards, but won't be near 200W or power usage while stress testing. My solution for the 970 Performance with an FX-9590 is this:  The blue fan in the upper right side is an 80mm fan aimed directly at the VRM heatsink. Plus the case mounts the board horizontally, and I'm using the crazy Cooler Master Jet Flo fans for intake and exhaust. I had more trouble with the CPU temperature than the VRM temperature, the latter never went past ~120F. Headphones or hearing protection required. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Posted By: wardog
Date Posted: 20 Jan 2016 at 6:50am
AMD did prior to release publish a set of minimum specs that the manufacturers knew of well in advance. cough..sputter..ASRock???? http://www.asrock.com/news/index.asp?id=1564" rel="nofollow - http://www.asrock.com/news/index.asp?id=1564
cough..sputter..AMD.inexpensive...Intel ..blech...... Prolly because Intel purchasers love to brag and aren't as easily phased(get it? Phased. I made a funny there  ) by dispensing with their hard earned moola. Why 12 is beyond me. Really? Twelve?Let the flaming begin. Ha! Another funny. Flaming ..... ASRock?? |
Posted By: wardog
Date Posted: 20 Jan 2016 at 5:29pm
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The ASRock 990FX Extreme9 was greeted with much fanfare and ballyhooed as being the first motherboard to market that met those AMD FX-9xxx specs. |
Posted By: WKjun
Date Posted: 20 Jan 2016 at 10:31pm
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Market share of AMD users is what today, 15%? And how few of them have a FX-9000? It is a niche product and no wonder AMD boards do not have the latest and greatest stuff on it. However, many qualified boards do their job right and withstand the FX-9000 or an OC'ed FX-8000, without extra cooling, the right CPU cooler joice presumed. I've already recommended the Noctua NH-D14/15, which is dead silent while in idle mode and very silent under load, keeping my FX-9590 OC'ed static at 4.9 GHz well below 60° under full load, while sufficiently cooling the VRMs of my Sabertooth. Parsec, we've talked a lot about this matter ;) and it is a fine fan implementation you have. However, it is absolutely unacceptable for a regular customer to implement such a loud super-fan, just to keep the board alive, while using the CPU at stock values! APM should limit the CPU under high workloads, but the 970 Performance gives the already exhausted FX-9000 +50mV extra CPU Offset Voltage. Thats ridiculous, as it is an OC-only option. In your case, did you take a look at HWMonitor after putting the CPU under full load? One parameter climbed above 90° and even 100° C, if I have left CPU VCore Offset Voltage to +50mV. That must have been the reason why both died. No component on the board should exceed 70°-80° C. If you like, do me the favor and actually use this setup for some time for everyday work and gaming. I fortell its death within some weeks. The VRM heatsink and passive cooling is just half the battle. How much heat they produce is the other half. And don't forget to activate the Turbo mode (Turbo enabled + C6 enabled). Check with HWMonitor if it's active. It was unstable while installing Windows, Internet browsing, in gaming and prime95 with 1-2 threads, replicable all the time. Leaving Turbo deactivated on the second board gave it back its stability, but didn't spare it from dying however. Thanks wardog, even this ASRock announcement suggests a liquid cooler and no word about extra cooling whatsoever! Just because the customer has to purchase a proper cooling solution for the CPU spearately, no one can expect the regular customer to be an IT pro and know anything about VRMs and its cooling needs. The customers only priority is to keep the CPU cool and that one has the 220W bugaboo on it, not the MB. There is no mention on the mainboard box or in the manual about extra active or passive (by modding) cooling of the VRMs! And some mainboards can do it, like mine and apparently the 990FX Extreme9. Ultimately, I think it is an impertinence of ASRock to claim the 970 Performance FX-9000 capable, while it isn't even in AMD compatibilitly list and customers prove its guiltiness.
 ------------- PC1: FX-9590@def|290 |16GB@2133|Sabertooth 990FX R2.0 PC2: FX-8320@4.5|290 |16GB@2133| " PC3: FX-9590@def|280X|16GB@2133| " PC4: FX-9370@def|280X|16GB@2133| " PC5: FX-6300@4.6|7950|16GB@1866|990FX-UD3 |
Posted By: wardog
Date Posted: 21 Jan 2016 at 5:48am
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^^^ I consider it a serious omission by most if not all manufacturers. Yet call me old school but some blame I do lay on the consumer. Venturing beyond stock parts req's knowledge while doing so. Knowledge, or research. Witness the clueless posts here that have miraculously and surprisingly somehow managed to NOT have fried their motherboard and or CPU with utterly insane voltages before deciding to ask for help. Woefully incompetent CPU heat sink, PSU's that date back to the Athlon II days of old, cases that provide no proper air flow/circulation. And, boards that have CPUs mounted that have no right whatsoever being installed and OC'd, this, comes from experience. And don't get me started on the folks who spend $1,100.00 on a new system : SLI graphics, 4 RAIDed SSDs, big money case, AIO 240mm radiator water cooling, big money PSU, and 32/64GB of memory to have only allotted a measly $69.00 towards their chosen motherboard. Anyways. I'll say this! At least AMD in their instructions included when you purchase an AMD branded water cooler AMD doe state the requirement of an additional fan blowing over the VRM section. Corsair, arguably the largest seller of liquid AIO water coolers does not mention one needed in their instructions. Go figure!! |