Intel Motherboards - Z390 Taichi USB Blue Screen

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Z390 Taichi USB Blue Screen

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=17397
Printed Date: 06 Nov 2025 at 12:45am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Z390 Taichi USB Blue Screen

Posted By: Bocio
Subject: Z390 Taichi USB Blue Screen
Date Posted: 03 Dec 2020 at 1:57am

Hi all,

After running my system perfectly since one year, last month Windows Updated to the latest Win 10 2004.
Now when I insert most of USB Keys or external USB memories the system crashes with a BSOD.

Bug Check: 0x0000003b (0x00000000c0000005, 0xfffff8000d82b340, 0xffffa787fe7c9800, 0x0000000000000000). details saved in: C:\WINDOWS\MEMORY.DMP. ID: c1d62dca-9278-463e-802a-89687a44b083.

Using BlueScreenView on memory dumps I get this:

120120-10390-02.dmp 01/12/2020 23:06:42 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`0d82b340 ffffa787`fe7c9800 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+3f5780 x64 ntoskrnl.exe+3f5780 C:\WINDOWS\Minidump\120120-10390-02.dmp 16 15 19041 2.670.628 01/12/2020 23:07:27

Even on MS support forum they say the error is too generic to understand which driver caused the crash.
The system is updated with the latest drivers.
I even tried to uninstall all USB devices so Windows reinstalled everything at startup with no luck.

MS support suggested to update the BIOS (!!!). Now I have version 4.00 which was the stable version for my configuration one year ago.

Any suggestion?

Thenak you in advance

Davide

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Davide