X570m Pro4 - USB issues
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=17400
Printed Date: 13 Aug 2025 at 3:44pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X570m Pro4 - USB issues
Posted By: majki_majk
Subject: X570m Pro4 - USB issues
Date Posted: 03 Dec 2020 at 7:44am
I have an issue with my Asrock X570m Pro4 mobo where USB devices keep unplugging and replugging, Mostly this happens in games. Right now I have got only my keyboard Razer Ornata Chroma and mouse plugged in. Once I will start the game, my keyboard is unplugged. The keyboard is working fine on other PC. I've turned off all the "allow this computer to turn off this device" and it still happens.
I have got a brand new mobo.
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Replies:
Posted By: ThreeDee
Date Posted: 03 Dec 2020 at 6:01pm
This happens with any USB port you plug into?
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|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|
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Posted By: majki_majk
Date Posted: 03 Dec 2020 at 7:47pm
yes, it doesn't matter which USB port is used. It happens on the front panel USB as well as on these on the back.
Today I launched The Witcher 3. After the game has been loaded, I heard an unplugged sound and my keyboard immediately disappeared from Device Manager.
The keyboard is working for 100% - checked on 2 different PC's
Mobo is brand new, it has only 3 weeks. Previously I had the same ASRock but I sent it to the service with the same issue - USB disconection. They accepted my complaint and sent me a new motherboard.
My spec:
AMD Ryzen 3700X
ASRock X570m Pro4
Corsair Vengeance 3000Mhz
MSI GeForce RTX 2070 super Gaming X
PSU: bequite! GOLD 600W
Right now I'm wondering if should I buy a new mobo or what... Any ideas?
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Posted By: ThreeDee
Date Posted: 03 Dec 2020 at 9:32pm
Did ASRock send you back the same mobo maybe? ..I've had that happen with EVGA video cards.
Have you tried a different keyboard/mouse?
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|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|
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Posted By: majki_majk
Date Posted: 03 Dec 2020 at 10:05pm
I don't think they sent me my old mobo. The one which I received, was originally packed up.
I have got an issue only with my keyboard.
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Posted By: RLGL
Date Posted: 03 Dec 2020 at 10:52pm
what kb is it? if usb move the receiver to a point away from the pc. possibly it is interference with the bt signal.
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Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi
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