5700 XT problem
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD and Intel Graphics Card
Forum Description: Question about ASRock AMD and Intel graphics card
URL: https://forum.asrock.com/forum_posts.asp?TID=17447
Printed Date: 22 Nov 2024 at 12:56am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: 5700 XT problem
Posted By: thelonegroover
Subject: 5700 XT problem
Date Posted: 08 Dec 2020 at 6:57am
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Hi, I'm trying to install a 5700 XT on a newly-built ASRock H310CM-HDV. As of now, the pc can't see the card. For a while, the AMD driver installation package didn't detect any hardware so it wouldn't install the drivers. Today, it crashes at the splash screen. This is the second card I've tried with the same result. It seems to me that Device Manager should at least show the card as a generic display driver, but there is nothing visible apart from the internal GPU. Has anyone else had this issue? I've checked all the obvious things like the plugging and cabling and so on. Windows is up to date. |
Replies:
Posted By: ThreeDee
Date Posted: 08 Dec 2020 at 4:18pm
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For one .. wrong sub forum.. This one if for AMD Motherboards .. but anyhoo.. Make sure the video card is fully seated .. should "click" in Make sure your Power Supply is up to the task of powering your 5700XT. I'd run 2 separate leads to the cards power connectors instead of splitting just 1 lead if your PSU has 2 GPU power connectors. I had issues when the 5700XT first came out trying to run it on my ASRock x470 Master SLI due to auto-negotiation issues. The card wanted to run at PCIe 4.0 and the motherboard didn't know how to handle that and I had to force it to GEN 2 until an updated BIOS came out that allowed me to select/force GEN 3, otherwise it just continually reboot. Maybe you are experiencing a similar issue ..? ------------- |Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15| |
Posted By: thelonegroover
Date Posted: 08 Dec 2020 at 6:17pm
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Firstly, my apologies for posting in the wrong sub-forum. My browser just showed the sub-forum name as "AMD"... The card is fully seated and it is powering up. I don't have both power connectors in use, but the purpose of the double supply feed is to ensure that the 8-way power connector is not overloaded at high fps. The problem is that the card is not being detected at all. I'll repost this question in the correct sub-forum. |
Posted By: ThreeDee
Date Posted: 08 Dec 2020 at 6:33pm
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I only said that so you'd get, hopefully, better support in the appropriate sub forum .. ..maybe pop your 5700xt in another setup if you can and see if the card is detected or not. ------------- |Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15| |
Posted By: thelonegroover
Date Posted: 08 Dec 2020 at 6:38pm
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Thanks - appreciate the thought. best rgds |
Posted By: Xaltar
Date Posted: 08 Dec 2020 at 7:17pm
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I moved the thread and deleted the duplicate. Please list your full system specs, particularly the PSU model and output. ------------- 
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Posted By: Grumpy_old_man
Date Posted: 09 Dec 2020 at 2:14am
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Hi lonegroover, to me, it sounds like a driver confilct... Download and install DDU, please. https://www.guru3d.com/files-details/display-driver-uninstaller-download.html Reboot Windows in save mode. Start DDU and remove AMD gpu driver. Reboot and see, of the card will shown in the device Manager. If so, download the latest Adrenalin driver and install the driver. Of not, a windows clean install will help you. |
Posted By: thelonegroover
Date Posted: 09 Dec 2020 at 3:52am
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Hi, Thanks for your reply. This is a new pc and, as far as I know, it's never had an external GPU installed before. Do you think running DDU will still be helpful? |
Posted By: Grumpy_old_man
Date Posted: 09 Dec 2020 at 4:01am
| For sure... Windows will install the vga driver if you have an internet connection. Deconnect your system from internet before running DDU... |
Posted By: thelonegroover
Date Posted: 09 Dec 2020 at 7:01pm
| So... installed DDU and ran it (with internet disconnected). Internal display reverted to Microsoft generic driver (and updated driver on reconneciton of internet) but still no sign of AMD card. Did a clean Windows install; no change. No matter what I do, the card remains undetected. This is the second card I've tried and there is no indication of any kind that the card is installed and powered - except that it is! |
Posted By: Xaltar
Date Posted: 09 Dec 2020 at 9:49pm
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Full system specs please. Without knowing the rest of your components it's very difficult to figure out what is going wrong. DDU was a solid suggestion but only rules out potential software conflicts. If 2 separate GPUs have demonstrated the same issue then the problem likely lies elsewhere in your system. I always suspect PSU first, particularly when the PSU hasn't been listed by the person asking for help. -------------
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Posted By: thelonegroover
Date Posted: 09 Dec 2020 at 10:21pm
| Ok, I'll cut through soeme of this. I'm an electronics engineer working in hardware design for the past 30 years so, although I don't have much understanding of windows-based pcs and BIOS configuration for PCIe, I do have a good understanding of power supplies and hardware in general. I don't really warm to snotty remarks such as "particularly when the PSU hasn't been listed by the person asking for help". The pc concerned was bought here: https://www.ebay.co.uk/itm/224176349815 and this page gives the hardware specification. I'll state the problem once more to avoid wasting anyone's time. The pc does not give any indication at all that any device is installed on the PCIe bus, so either the PCIe interface is defective or there is some obscure configuration that no one who's read this post has encountered before. |
Posted By: Xaltar
Date Posted: 09 Dec 2020 at 11:08pm
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No snotty remarks, people often list specs and leave the PSU out or are embarrassed to admit they cheaped out on it, hence it being a valid assumption that a sub par PSU could be at fault. That link does not state the PSU's model, only a basic description. Active PFC is promising that it may not be a dud but we need to know the make and model. I often see off brand PSUs "rated" as much higher than they are. If your GPU isn't gettin adequate power it could be failing to initialize or only partially initializing which would fit with your description of the problem. Another common issue with prebuilt PCs from unknown builders is a propensity to use outdated PSUs that are not specced for modern hardware (higher 5v amps than needed and not enough amps on the 12v rail). Take a look at the PSU and see what make/model it is and let us know. I am about 70% certain it is where your problem lies. Sorry if my post came off hostile, it was not intended to be. Posting on forums is a far cry from conversing in person and things can all too easily be misunderstood. -------------
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Posted By: thelonegroover
Date Posted: 09 Dec 2020 at 11:12pm
| Thank you for your thoughtful reply, which was appreciated. I will look at the psu spec this evening. I am also going to test the pc with a standard NVidia display card (from a pc running on OpenGL3) to check the PCIe interface, so will post again this evening. |
Posted By: Xaltar
Date Posted: 09 Dec 2020 at 11:25pm
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Good luck and let us know how you fare with the Nvidia GPU. It may be worth noting that some older Nvidia workstation (Quadro) GPUs don't work on newer boards. It's odd because their Geforce counterparts work fine just not the Quadro variants. If your tester card isn't a Quadro it should work, if it is a Quadro then it not working may not be as a result of the issue you are having. I hope that makes sense. -------------
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Posted By: thelonegroover
Date Posted: 10 Dec 2020 at 9:01am
| Thanks - here's an update. The NVidia card was detected immediately, so the PCIe slot is working correctly. The psu is a PPS-650BR, which looks ok. A 5700 XT runs at about 290W full tilt. The pc is not doing anything much - there are no intensive background tasks going on and CPU use is low - so I can't see that the psu is running out of headroom. I msy take a DVM to it tomorrow and check the voltage rails but I'm not expecting to find anything odd. I've run though all possible Device Manager categories and there is nothing in any of them that looks like a device that Windows has misidentified (this happens with USB devices sometimes). Really stumped at this point! |
Posted By: Xaltar
Date Posted: 10 Dec 2020 at 3:49pm
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Just as I suspected, if you take a look at the user reviews on that PSU you will see the vast majority of people using one for anything more than a basic system (no dedicated GPU or a very weak one) have problems. 3 things to be on the look out for when buying a PSU: 1. Does it have an 80+ rating (the PPS-650BR does not) 2. Always check reviews on whatever unit you are considering (there are none for this PSU which is a very bad thing, it means it's so cheap and nasty no one bothered) 3. Check user reviews to see what other users experience with the unit has been like beyond the media review usage window. If your selection fails at any one of those points pick another one to check out. Looking at the specs on that PSU is even more telling, as I noted in one of my previous posts about new old stock. The PSU has a hefty 5v rail and weak 12v rails which means it was designed for old, pre Pentium 4 and older systems. It has 2 very weak 12v rails, neither of which is capable of powering the 5700. For any system with anything past a budget discrete GPU you want a PSU with a potent, single 12v rail, in your case at least 50A. Take that PSU out and send it off for recycling, it's a cheap and nasty scam that relies on end user ignorance and a low price to sell. The fact that adverts for it list it's RoHS compliance as a selling point should tell you all you need to know. One would hope complies with Restriction of Hazardous Substances. RoHS has nothing at all to do with performance, build quality or reliability. Sorry to be the bearer of bad news. -------------
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Posted By: ThreeDee
Date Posted: 10 Dec 2020 at 4:12pm
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PSU is one of , if not thee .. most most important items in any PC build .. never skimp on the PSU. This one, as Xaltar pointed out, seems like a big dud.. even if you have a bad 5700xt and that's why it's not being detected, definitely invest in an 80+, preferably Gold or better, PSU. If your 5700xt is dead ..it's possible that your current PSU is the guilty party in it's untimely death .. Hopefully, getting a proper PSU in there, everything will automagically come to life for you. ------------- |Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15| |