X99 Extreme 4 | Turns off immediately after power
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Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=1752
Printed Date: 25 Dec 2024 at 2:23pm
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Topic: X99 Extreme 4 | Turns off immediately after power
Posted By: jsarath
Subject: X99 Extreme 4 | Turns off immediately after power
Date Posted: 17 Jan 2016 at 3:11am
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I have an Asrock X99 Extreme 4 that has been in service for over 9 months without an issue. It is paired with an Intel 5820K and Crucial Ballisitcx BLS2K8G4D240FSA (2x8 GB). Graphics is handled by EVGA GeForce GTX 960 SuperSC ACX 2.0+ . All these are powered by a Seasonic SS 520GB PFC F3. While I was watching a saved DVD video from my local harddisk, the system just powered off - no BSOD, no thermal warnings. It just died. My subsequent attempts to power on the PC failed. Each time I pressed the power button, the fans would spin for a few seconds and then power down. In the process of troubleshooting, I took everything apart. When I breadboarded the system (CPU+Cooler+Mobo), I got 3 long beeps, indicating missing RAM. When I added a single RAM in Slot A1, it then gave me 10 short beeps (this is before POST, and means missing/undetected VGA). After adding the graphics card and hooking it up to a monitor, I was able to see the boot screen (I cleared the CMOS in between as well). I went into BIOS, browsed around for about 10 -15 minutes and boom.. it powered off again. Everything was idle for about 2 hours while I cleaned the whole thing, so that idle period seems to have bought me about 15 minutes of power up time. I am at a loss to see what else would go wrong. I breadboarded on a non-conductive surface. The only component left to detach is the CPU & Cooler. Any suggestions / guidance you can give is much appreciated. Regards, J.
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Replies:
Posted By: Xaltar
Date Posted: 17 Jan 2016 at 3:17am
| If at all possible I would try another PSU with the system. Random shut offs like this most often are power related. Even the post beeps could be caused by bad/fluctuating power. The 2 hour rest period and subsequent 15 mins of normal function also fit with a damaged PSU. My guess would be one or more damaged caps in the PSU. Seasonic are great units but not immune to issues, your unit looks to be a solid fit with your system so if it is the culprit it is most likely to have been caused by a power surge. |
Posted By: jsarath
Date Posted: 17 Jan 2016 at 3:18am
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Forgot to add: Currently disconnected everything and put for clearing the CMOS by battery removal method. BIOS: The default (sticker on the BIOS chip) is v1.50) and I don't remember updating the BIOS - there was no reason to. I also tried switching to backup BIOS, but same problems. Regards, Jithin
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Posted By: jsarath
Date Posted: 17 Jan 2016 at 3:23am
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Thanks Xaltar for the quick response. The PSU is the only component other than my HDDs that I retained from my previous build. I have a power supply tester that I bought off Amazon (generic Chinese brand) that shows the voltages as all green. But yes, given the circumstances, I am edging towards another PSU - the only downside is that I don't want to plug in random ones lying around (for the sheer fear of blowing it up) and a good one will be expensive and cost me money.. I hope things are better tomorrow after the CMOS clear. Regards, J
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Posted By: Xaltar
Date Posted: 17 Jan 2016 at 3:29am
If the unit was from a previous build I would be even more inclined to believe it is the issue. Random shut offs tend not to be related to BIOS issues, especially if the system was functioning normally and then suddenly just died. I would be very weary of trying to power up the system again with that PSU if I were you, if it is in fact damaged it could cause damage to your motherboard and other components. I hate to be the one to tell you that you will need to beg borrow or steal a new PSU but that is the short of it  The problem with PSU testers is that they put very little load on the PSU when testing and as a result often miss issues that would have been immediately evident under any kind of real load. A proper PSU tester puts varying loads on the unit and tests thresholds and variance and tend to cost a pretty penny, a cheap modular tester like the one you mentioned is only really useful in determining if the unit will power up or not and is delivering it's rated voltages in a near 0 load scenario.
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Posted By: jsarath
Date Posted: 17 Jan 2016 at 4:16am
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Yeah, I agree. I don't want to risk it. Did some quick research and Amazon.in (I'm now in India) has I have everything laid out in my spare bed and look like my brother would have to hit the couch until I get the build back together .. LOL Thanks, J
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Posted By: Xaltar
Date Posted: 17 Jan 2016 at 4:45am
Good luck, hopefully nothing else was damaged 
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Posted By: wardog
Date Posted: 17 Jan 2016 at 7:38am
Check your CPU temps. Is where you're at in India have good stable power coming in off the pole? I'm not thinking this atm, but would still appreciate an answer as it could if bad power point to the PSU getting hammered input wise. That repeated 15mins I read in your 1st post stands out to me as heat related. |
jsarath wrote:Posted By: wardog
Date Posted: 17 Jan 2016 at 7:42am
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And don't look at the temps in the BIOS but instead use that 15min window of opportunity to fire up HWMonitor or the likes and watch the temps like a hawk while you go about using it normally as you usually would. They get too high shut her down. |
Posted By: wardog
Date Posted: 17 Jan 2016 at 7:48am
If that means you travel with this computer that may even bolster my overheating thoughts on this. Thermal paste(TIM) does not like to be jostled about. |
Posted By: jsarath
Date Posted: 17 Jan 2016 at 3:05pm
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I assembeled the PC in India after buying stuff when I was in USA. The power supply where I am is very reliable, and I power the rig via a UPS. I've ordered a new PSU and along with it a line fault detector to verify if the lines are configured correctly. I've read about problems like ground being open and the like. As much as I want to plug in everything and try to fireup hwmonitor, I'm worried if it's indeed a bad PSU, would it damage the components? Regards, J |
Posted By: wardog
Date Posted: 17 Jan 2016 at 4:49pm
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I'd hold off the so long as you have a new one en-route. I just don't see it from here with what you've explained so far as it being the PSU but since you have one coming, hold off. That'll make all of us, you included, feel safer. |
Posted By: wardog
Date Posted: 17 Jan 2016 at 4:55pm
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It's clean inside? None of that dust India is famous for clogging it up? You seem on top of it reading your posts here, but still, this might maybe should have been the first question asked I guess. Nothing personal in my asking, ok? |
Posted By: Xaltar
Date Posted: 17 Jan 2016 at 5:38pm
It could be heat related true. The only reason I took this tack is because I have seen almost this exact behavior caused by a dying PSU with a bad cap. On a cold boot everything seemed fine then after 20 - 30 mins at idle (less under load) the system would lock up then would throw a number of post errors and refuse to boot until the system was shut off and left unpowered for long enough. It isn't common but given the expense of the system, the reused PSU and the sudden nature of the issue I felt it prudent to mention. The system I encountered with this issue suffered damage as a result of the bad PSU because the client that owned it kept leaving it off long enough for it to power on again then used it till it died, apparently initially the hard lock happened less frequently. On another note, a bad PSU can cause heat issues in the system too, placing too much strain on the VRMs. Ideally we want it to be heat related as it is far less likely to damage the rest of the system given the number of thermal protections in place on modern hardware but on the off chance it isn't I wouldn't risk further damaging the system with a potentially damaged PSU. However given the system was on a UPS, a fact not mentioned previously, the power supply seems a little less likely. My first line of attack with random shutdowns and hard locks has always been check the PSU, largely because I worked in Africa for over a decade with less than ideal power. Regardless of whether it is the PSU or not, getting a new one is neither a waste of time nor money. When making a new build it is always best to fit a new PSU, especially if that new system is a more expensive 2011 platform. Even the best brand PSUs can and do go bad and PSUs have a nasty habit of taking other components with them when they die. I still stand behind the bad power suspicion. I guess whoever gets the closest to a solution gets a digital  Good luck Jsarath, let us know how it goes once you get the new PSU. Hopefully that resolves the issue and not just cuz I want a digital beer
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Posted By: wardog
Date Posted: 17 Jan 2016 at 10:41pm
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Game ON Xaltar ! Cuz I'm thirsty |
Posted By: wardog
Date Posted: 17 Jan 2016 at 10:58pm
What? Like skimping on build costs and leaving the GRD open? Or worse, tying it to Neutral? Na. That doesn't happen does it? Just kidding with the above. It is deadly serious that things get connected properly. I have to ask here of you J. Does the plug running from the PSU to the wall fit flush to the wall receptacle? Read the below as to why I ask http://www.worldstandards.eu/electricity/plugs-and-sockets/d/" rel="nofollow - http://www.worldstandards.eu/electricity/plugs-and-sockets/d/ http://www.worldstandards.eu/electricity/plugs-and-sockets/m/" rel="nofollow - http://www.worldstandards.eu/electricity/plugs-and-sockets/m/ |
Posted By: jsarath
Date Posted: 18 Jan 2016 at 12:28am
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Thanks guys. Well, there was some dust, but nothing that I think would have caused trouble. I cleaned it again after I hit the problem last evening. The UPS is plugged right into the receptacle, sits flush too. The PSU is powered directly from the UPS and the display & external HDd via a Belkin power strip. After hitting the issue, I removed everything else and ran the PSU and display direct from the UPS, no difference. The line tester is just a precaution, to rule out another variable. My line of attack is this - Once the new PSU is available, try to boot off it. If the PSU was the problem, thia will fix it. If not, ince the system has been sitting idle for over a day, I'm hoping to get about 15 minutes of runtime, during which I can load hwmonitor and keep an eye on the temp. My BIOS monitoring the other night showed MoBo at 34 ??and CPU at 39.5??with the CPU fan RPM increasing when the temp went to 40. If i hit a CPU high temp, tge take the cooler off, clean it up, reapply thermal paste. Try again. If it's the mobo, take everything off, clean ( what do you recommend - suction vs blower ) and try again. Also planning to pop in a new CMOS battery just for the sake of it. I read a reddit thread where Z99 motherboads from Asrock have an inbuilt flaw and had to be RMA'd. I seriously hope i dont have to do that - shipping it from here to USA and back is will likely cost me an arm & leg. |
Posted By: wardog
Date Posted: 18 Jan 2016 at 12:35am
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I'd have to find the link again, but do NOT use a Lightning and Surge protection Joule rated power strip off of an UPS. A plain power strip w/o Lightning and Surge protection is fine. The article stated to never use use MOV protected strips behind an UPS. The MOV's do not one bit like the sine or semi-sine an UPS produces at all. |
Posted By: jsarath
Date Posted: 18 Jan 2016 at 12:37am
| Damn, I never knew that. Thanks, I'll take your word for it and buy a plain one tomorrow. |
Posted By: wardog
Date Posted: 18 Jan 2016 at 12:45am
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This isn't the one I was looking for yet there is the technical discussion held that verifies Start at the linked post and continue down http://www.hometheaterforum.com/topic/212438-ups-plugged-into-a-surge-protector-bad/#entry2447433" rel="nofollow - http://www.hometheaterforum.com/topic/212438-ups-plugged-into-a-surge-protector-bad/#entry2447433 |
Posted By: wardog
Date Posted: 18 Jan 2016 at 12:48am
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Oh! What UPS do you have? I have 6 here, four APC SmartUPS 1400's and two APC BackUPS Pro 1400. |
Posted By: jsarath
Date Posted: 18 Jan 2016 at 12:56am
| I have an APC BackUPS RS550 |
Posted By: jsarath
Date Posted: 19 Jan 2016 at 5:40am
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Ok, here's an update. The new PSU arrived, with the multimeter amd line testers. Tested and ensured that my elecyrical wiring is proper. Pluggedin and booted the system using new PSU. It ran for about 13 minutes before hitting the first shutdown. Subsequently, the situation was more or less like the day before. Out of ideas and options, I pulled out the CMOS battery and powered the system. This time it booted and I got a BSOD. It kept on having the boot loop ( inaccessible boot device and thread error) until i shut it down. After a few tries, i decided to repair the boot disk and the system lived through about 25 minutes of chkdsk and sfc. Then, I shut it down while i was making a windows installer media and put the battery back in. After that the system.xontinued to run uninterrupted when powered on. I'm inclined ti think that it's got nothing to do with PSU. Why it was shutting down and how did the symptiom go away when I powered the system without CMOS battery is a mystery to me. And man, I hate mysteries. Any ideas? Planning to reinstall windows ( dont have the patience to fix it) amd then run some stress tests. |
Posted By: Xaltar
Date Posted: 19 Jan 2016 at 5:48am
That is pretty odd  When you say "run uninterrupted" you mean the issue is no longer occurring? If so then it may be that your CMOS clear was not quite fully effective. Hopefully the issue is now resolved. Keep us posted
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Posted By: wardog
Date Posted: 19 Jan 2016 at 5:29pm
Beer? Did an heretofore unnamed person say they're buying the next round? Bwaahaha   |
Posted By: wardog
Date Posted: 19 Jan 2016 at 5:33pm
NEVER attempt to "fix' a bad Windows install. Doing so will only leave doubts in your head should an issue occur later on. |
Posted By: jsarath
Date Posted: 19 Jan 2016 at 6:44pm
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I certaily hope the problem has gone away, but it leaves a lingering doubt in my mind as to what was the issue. My previous CMOS clears seemed to have worked - BIOS would reset back to default and I had to configure again. May be aomething that's not as apparent, huh? As to fixing Wiodows boot, that was a last ditch attempt to save my saved games.  Now I habe to mess around to restore them.I'll put back everything today, and report where it takes me. PS: Is it safe to use a blower on a PSU? |
Posted By: Xaltar
Date Posted: 19 Jan 2016 at 6:53pm
I still think power had something to do with it but I am stubborn so I will give it to ya 
_, . '__ . '_(_0o),(__)o(). ,o(__),_)o(_)O,(__)o o(_,-o(_ )(),(__(_)oO)_ .O(__)o,__).(_ )o(_)Oo_) o/'"`\/'"`\/'"`\/'"\O_)0 | || ASRock || |,_) |\___/\___/\___/\__ |o(_) .----|"\/'"`\/'"`\/'"`\/' |_/`) / .--| || LAGER || |O_) | / |_/\___/\___/\___/\_| | | |/'"`\/'"`\/'"`\/'"` | | | | || ASRock || | | | |\___/\___/\___/\__ | | \ | "\/'"`\/'"` \/'"`\/" | \ '--| || || || || | '----|_/\___/\___/\___/\ | |/'"`\/'"`\/'"`\/'"` | | || || || | \___/\___/\___/\__/ `"""""""""""""""' |
Posted By: jsarath
Date Posted: 20 Jan 2016 at 3:26am
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I finished reinstall of windows and subsequent updates. They system stayed up all through this, no sign of abrupt shutdowns. I still have it assembled on breadboard mode, which means evrything is on my desk. Tomorrow I will move evrything into the case, and add the remaining hard disks. |
Posted By: wardog
Date Posted: 20 Jan 2016 at 6:38am
Remember, under the motherboard there should be one standoff per mounting holes in the motherboard. Nothing more, nothing less. Speaking of cases, if you mention it previously my bad, just what case are you using? Too, look at the leading edge of any PCI(e) cards that there is no unusual kink/bend in them. They should drop into the case easily w/o the need to wiggle them into the cases retaining, um ... opening. I'm gonna tip my cup and guzzle before this next part lest ol' Xaltar here tries Indian giving his brewskie he bought me back. Possibly shorting in.on against something in the case? But you stated earlier this build was 9mos running w/o this issue  Have or did you just recently add anything to the system that now, breadboarded, isn't installed? |
Posted By: jsarath
Date Posted: 20 Jan 2016 at 9:20pm
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I have the http://www.coolermaster.com/case/mid-tower/cm693/" rel="nofollow - CM 690 III , and yes I have one raiser on the case per mounting hole in motherboard. I have two cards - one the graphics card and other other a PCIE Wifi Card. I don't see any of them twisted/bent. While I would like to believe that it was a short, it still eludes me as to why I got the error when I breadboarded the setup until I powered the rig without the CMOS battery. I sent back the new PSU that I had ordered (everything that I did yesterday was with the Old PSU - old as in 1.5 years). I also ordered a new bunch of SATA cables as the ones currently in use are remains from the old build. Nothing was added to the build since I added a BluRay Writer, and it was in November '15.
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Posted By: wardog
Date Posted: 21 Jan 2016 at 5:28am
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Why I asked is there are/were a few cases that Users reported shorting going on. The CM 690 II, not III, was one. Another that comes to mind was my beloved Fractal Design, if forget which model. When you reinstall the MB take care not to "force' it up tight to the leading edge at the back of the case. |