ASRock X570 Phantom Gaming X MB Disappointment
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=17698
Printed Date: 04 Aug 2025 at 4:45am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: ASRock X570 Phantom Gaming X MB Disappointment
Posted By: petyuriy
Subject: ASRock X570 Phantom Gaming X MB Disappointment
Date Posted: 03 Jan 2021 at 2:28am
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About 10-15 days ago I decide to "upgrade" my old PC, pretty much build brand new comp. I went and purchase Corsair CRYSTAL 570X RGB Mid-Tower Case, ASRock X570 Taichi MB, AMD RYZEN 7 3700X 8-Core 3.6 GHz Socket AM4 65W CPU, CORSAIR iCUE H100i ELITE CAPELLIX CPU Cooler, Corsair HX Series, HX1200, 1200 Watt PSU, 64Gb RAM HyperX Predator Black 64GB kit 3600MHz DDR4 CL17 DIMM XMP Desktop PC Memory (HX436C17PB3K4/64), M.2 in M2_1 slot PNY XLR8 CS3040 2TB M.2 NVMe Gen4 x4 Internal Solid State Drive (SSD) - M280CS3040-2TB-RB??as my Boot OS drive and M.2 in M2_2 slot Sabrent 1TB Rocket NVMe 4.0 Gen4 PCIe M.2 Internal SSD Extreme Performance Solid State Drive (SB-ROCKET-NVMe4-1TB) as additional drive and I was planning to reuse my MSI AMD Radeon RX570 ARMOR MK2 8G Video card in PCIE1 slot. When I got MB I updated BIOS to 3.80 and running Win 10 Pro 64 bit edition. Here are the problems I run into and BAD MB design I noticed. 1. The Taichi MB worked ONLY half a day!!!, afterwards it stop working, the LEDs at the bottom of MB do not light up, MB powers ON sporadically, sometimes booting OK, and in most cases wont boot. So I went ahead and RMA MB to retailer and ordered instead ASRock X570 Phantom Gaming X Motherboard. Upon receiving I also updated BIOS to 3.80 2. The Radeon RX570 video card didn't work in PCIE1 slot - no video, in PCIE2 Slot I got video working. (Support ticker was summited but no response received). After replacing/upgrading video card to AMD Radeon RX6800XT (PCIE Gen 4 card) I got this new Video card working in PCIE1 slot. 2. Second issue, the motherboard resets by itself after cold boot within 3-4 min. If I have my computer OFF for overnight or say for 5-6 hours and then Turn in ON, the comp boots into Windows and then suddenly within 3-4 mins shuts OFF by it self. You can see and hear the MB reboots 2-3 times and then finally boots in Windows again, after that comp works "fine" with out rebooting. BUT, I also noticed when MB reboots itself the TIME gets resets to 12:00 (Not the DATE, just the TIME) the Date settings are preserved, but the TIME is resets to 12:00 (Again Support ticket was summited, no response as of now due to holidays) I will check if back up 3.2V battery OK, but considering this is NEW MB this would be strange to see discharged battery and again why only TIMR gets reset, but not the DATE, got to be BIOS issue. 3. This issue is Memory, as you see from my original Parts build my memory is 3600Mhz, BUT CPU in AUTO mode recognize this memory only as 2400Mhz. If I go to BIOS OC Tweaking and change memory settings to manual 3600MHz then on the saving and rebooting I can see MB again going through several reboots (2-3) and then boots, BUT if I go to the BIOS afterwards I can see the settings in BIOS again changed by itself to 2400MHz. I even try to use preexisting profiles for G.Skill F4-3600C16Q, BUT again MB do not keep the setting and changing back. So my last attempt to "fix" this was replacing my memory with ASRock "approved" memory that they have in their BIOS profile, so I purchased G.Skill F4-3600C16Q-64TZNC 64Gm 3600MHz memory set. Upon installation and going to BIOS to change settings to reflect this new memory I see now AUTO setting see this memory as 2200MHz and again if I switch to a manual setting and choosing G.Skill profile after saving and rebooting MB, the motherboard again going through reboots and upon checking BIOS settings it returns to old and incorrect memory speed and profile. Again seems as a BIOS issue, (support ticket was summited, no response yet due to holidays) 4. And LAST issue with BAD MB design in regards to FAN noise and location for X570 chipset!!! First, the fan location is horrible!!, its located right at the location where with long Video card as say this RX6800 or any other high end card it blocks the fan, the card is right above the fan so the air gets pulled either through the heatsink of the video card or get obstructed by Video card totally. Also the size of the fan!!! WHY such a small and NOISY fan? the whole computer is pretty much silent and this fan is so loud because its running on high RPMs. Why you didn't use a heat transferring tube connected to X570 chipset/heatsink and extended to VRMs heatsinks, so it would cool down by chassis fans? OR at least use much larger chipset FAN so it could run on a lower RPMs and be silent. This is just BAD engineering and QA. This Fan pretty much killing the whole idea of "silent" computer. I looked though the other forums and blogs and see many other users complaining about this fan noise for this MB, as well as other like Taichi, and no real solution who to "fix" this, no other silent fan model, no cooler radiator w pump and larger fan for this chipset and M.2 drives. Very disappointed!!! 
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Replies:
Posted By: muziqaz
Date Posted: 08 Jan 2021 at 6:49pm
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Your memory requires VRAM set manually as well. Minimum what these high speed memory stick require is 1.35v. But sometimes they need a bit more up to 1.4v. Try downgrading your BIOS to pre-5000 series version. I have x570 taichi with 3900x. It runs fine at 3600mhz RAM speeds with pre-5000 series BIOSes. But now I upgraded to 5950x, which should let RAM clock at least the same levels and more, but it fails at 3600Mhz with 3.8 version. So there are some bugs in BIOS. For past several years I started thinking that whenever new gen of motherboards come out, motherboard manufacturers and AMD (who provide BIOS code) just reset themselves and forget everything they learned in the past. We are always getting these pathetic BIOSes over and over again. I have no idea why your chipset fan is so noisy, but mine is relatively quiet to the level where I don't bother with it. However I do have my GPU in secondary PCI-e slot, and since its gen 4, x8 speed is more than enough for the GPUs. This way chipset fan is not obstructed. This is common design flaw with all the motherboards. I also have a second PC with x570 Pro 4, which has 2 GPUs and one of them blocks the chipset fan. However, again, it is silent enough for me to not notice it. Make sure to set Normal profile or even silent profile for that fan in the BIOS. ------------- folding@home |
Posted By: datonyb
Date Posted: 08 Jan 2021 at 11:28pm
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sorry im just sat thinking what a lucky man to be able to go out and obtain a rx6800........... ------------- [url=https://valid.x86.fr/jpg250]  [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: muziqaz
Date Posted: 08 Jan 2021 at 11:30pm
Tell me about it :D Though I have seen Norway/Denmark Komplett e-shop has quite short lead times for 6000 series. If they shipped to UK, I would have grabbed one straight away ------------- folding@home |
datonyb wrote:Posted By: petyuriy
Date Posted: 09 Jan 2021 at 12:53am
| I actually give up on ASRock MB as I never heard back from tech support people regarding any of the issues, and went out and replaced this MB with Gigabyte X570 Aorus Extreme. So the fan issues issue obviously been resolved as Aorus Extreme doesn't have this chipset fan, and also the issue with MB rebooting by itself after few min of cold boot been resolved, new MB works fine. BUT, the memory speed issue is identical to the ASRock, the BIOS in AUTO mode doesn't recognize correct memory speed. Using pre-existing BIOS profile also seems doesn't do the job. The MB on cold boot takes like good 3-4 min to go to POST and I can hear MB reboots couple times before it POST. After that it boots normally to Windows and works. Also same as ASRock when this happens the board losing the TIME settings, resetting to 12:00, but do preserve DATE, very weird and defiantly some common BIOS bug. I try this morning to use manual setting setting up manually multiplier to 36.00 and Voltage to 1.35V will see if this do the trick on Memory speed and see tomorrow morning how it will behave on cold boot. |