Video not displaying - cannot see bios
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=17706
Printed Date: 27 Apr 2024 at 9:35pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Video not displaying - cannot see bios
Posted By: vanillarut
Subject: Video not displaying - cannot see bios
Date Posted: 03 Jan 2021 at 11:13pm
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Purchased a new build and ran into trouble getting the video to display. When I plug a monitor in, the monitor does not detect anything. Tried with two different monitors and with displayPort and HDMI plugged into video card (also tried using the onboard ports and it expectedly did not work). Not sure were to go from here as we have also tried multiple steps to troubleshoot: 1. Reseat RAM 2. Reseat RAM in every conceivable configuration 3. Reseat video card 4. Reseat processor 5. Reset CMOS with jumper The LED lights and fans turn on each time. Does anyone have any ideas on what to try next without dropping big $$ for new memory, video or processor? Below is the configuration that is installed: - CPU AMD Ryzen 5 2600X 3.6 GHz 6-Core Processor https://www.newegg.com/amd-ryzen-5-2600x/p/N82E16819113497?item=N82E16819113497&source=region&nm_mc=knc-googleadwords-pc&cm_mmc=knc-googleadwords-pc-_-pla-_-processors+-+desktops-_-N82E16819113497&gclid=Cj0KCQiA88X_BRDUARIsACVMYD8SOd4XU4DT58L1DNXsMj_NTwHCu3wTSz3NN8d3R17hub9ylweV9EcaAqYtEALw_wcB&gclsrc=aw.ds - ASRock B450 Steel Legend ATX AM4 Motherboard https://www.newegg.com/asrock-b450-steel-legend/p/N82E16813157869?Item=N82E16813157869 - RAM G.Skill Ripjaws V Series 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory https://www.newegg.com/g-skill-16gb-288-pin-ddr4-sdram/p/N82E16820231941?Item=N82E16820231941 - Hard Drive Seagate Barracuda Compute 2 TB 3.5" 7200RPM Internal Hard Drive https://www.newegg.com/seagate-barracuda-st2000dm008-2tb/p/N82E16822184773?Item=N82E16822184773 - Video Card MSI GeForce GTX 1050 Ti 4 GB Video Card https://www.newegg.com/msi-geforce-gtx-1050-ti-gtx-1050-ti-4gt-oc/p/N82E16814137055?Item=N82E16814137055 - Power Supply SeaSonic S12III 650 W 80+ Bronze Certified ATX Power Supply https://www.newegg.com/seasonic-s12iii-bronze-series-ssr-650gb3-650w/p/N82E16817151228?Item=N82E16817151228 Thanks for any help that you can give. I bought the board back in November but just received it yesterday (Jan 2) because shipping delays... Not sure if I can return the board :(. |
Replies:
Posted By: datonyb
Date Posted: 03 Jan 2021 at 11:22pm
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try the lower pcie slot to see if it gets you into bios ------------- [url=https://valid.x86.fr/jpg250]  [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: vanillarut
Date Posted: 03 Jan 2021 at 11:41pm
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Thanks @datonb. I moved the vid card to the lower slot with no luck :( ------------- -thanks |
Posted By: datonyb
Date Posted: 03 Jan 2021 at 11:58pm
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hmmmmmmm something is broken them im guessing i know there can be an issue with the gpu bios in the top slot hence why i suggested using bottom pci x4 slot which seems to ignore this problem to boot the only other thing i can think of is check to make sure your video cables DO NOT use a convertor of any kind e.g. dvi to vga plugs for old monitors etc ------------- [url=https://valid.x86.fr/jpg250] [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: vanillarut
Date Posted: 04 Jan 2021 at 1:14am
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ya cables are straight up HDMI > HDMI or when I connect to DisplayPort, they are DisplayPort > DisplayPort. Cables and monitors work fine when connected to other computers. ------------- -thanks |
Posted By: vanillarut
Date Posted: 04 Jan 2021 at 1:54am
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oddly enough, when I plug in a USB keyboard, it doesn't seem to be running power to the keyboard as well. The NumLock, Scroll lock lights on the keyboard do not light up either. I tried using all the available USB ports and none of the USB ports appear to be working. ------------- -thanks |
Posted By: Allen is stuck
Date Posted: 23 Apr 2021 at 10:40pm
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Vanillarut, Did you get the problem resolved? I am wondering if our problems are related (see "Allen is stuck" post about Numlock). You mentioned that the numlock light did not come on, maybe that is not a power issue but a not connecting at all issue (which if you can't see screen, you would not know that the numlock is off?). Anyway just wondering if you got it fixed.... Allen ------------- I REALLY appreciate your help, Allen |
Posted By: ket
Date Posted: 27 Apr 2021 at 4:27am
| Disconnect all non-essential devices, remove one stick of RAM and systematically test the memory stick in each DIMM slot, repeat the process for the second stick. |