Z87 OC Formula Customize fan Problem
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=1772
Printed Date: 10 May 2024 at 8:50am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z87 OC Formula Customize fan Problem
Posted By: Z87OC
Subject: Z87 OC Formula Customize fan Problem
Date Posted: 20 Jan 2016 at 8:30am
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Hi guys I newly have problem with my Z87 OC Formula in Customize Fans, already was correct CPU Fan 1(4-pin Connector) Customize just works on the 4-pin fans(PWM/RPM) and Customize none works with the 3-pin fans and also 3-pin fans stay on full speed even Silent Selected on the Bios! CPU Fan 2(3-pin Connector) none work in Customize, only works by options (Silent, Standard, Performance, Full Speed) Chasis Fan 1(4-pin Connector) it has the same problem similar the CPU Fan 1 Cha Fan 2, 3, 4 have same problem like the CPU Fan 2 I Changed the Bios version to any versions(Update, Upgrade, Downgrade) and Installed the Windows 7,8.1,10 and reassemble CPU(New CPU) & Ram but problem stands I'm so confused, I think this is hardware problem Does anybody have idea about it?   |
Replies:
Posted By: wardog
Date Posted: 20 Jan 2016 at 8:45am
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Out of curiosity, what fan(s) are you using, and where are each connected? I've seen some chatter of manufacturers "claiming' PWM, but it turns out not all are "True" PWM in that sense. |
Posted By: Z87OC
Date Posted: 20 Jan 2016 at 2:42pm
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I using of deepcool, enermax and xigmatek case fan and H80i GT Water Cooler, all connected to Cha Fan 1,2,3 except water cooler, it is connected to Cpu Fan 2 and I already said were true and this is problem newly. Cpu Fan 2 cannot work in Customize the H80i GT pump and fan's First Cha Fan 1 the trouble getting and respectively others |
Posted By: parsec
Date Posted: 20 Jan 2016 at 3:18pm
The CPU Fan1 and Chassis Fan1 are both true PWM controlled fan connectors. They MUST be used with four pin, PWM fans in order for their speed to be controlled. Three pin fans connected to four pin PWM fan connectors will run at full speed all the time and cannot have their speed controlled by a PWM fan connector, that is normal. We cannot use three pin fans on four pin PWM fan headers if we want to control their speed. They are not compatible for controlling their speed. Many CPU coolers have four pin PWM fans supplied with them, including the standard cooler supplied with Intel CPUs. All modern Intel mother boards have at least the CPU Fan header as a four pin PWM header. Three pin and four pin fan headers are defined standards in the PC industry that have been used for many years. You can connect a four pin fan to a three pin fan connector, and control its speed, but three pin fans cannot be controlled by a four pin PWM fan header. Sorry to say, but changing the BIOS version, or changing Windows version, or any hardware changes (except for the fans) will NOT change the way a four pin PWM fan header works. The way these two fan connectors work has been this way for at least 10 years. There is nothing wrong with your mother board's fan connectors, they work by the defined standards of PC fans. The CPU Fan 2 connector will change its speed along with the speed of the fan connected to the CPU FAN 1 connector. It is matched (as much as possible) to the speed of the CPU Fan 1. Since it is a three pin fan connector it can control a three pin or four pin fan, with the built in speed profiles for the CPU Fan 1, like Silent. But if you try to use Customize and have a three pin fan connected to the CPU Fan 1 connector, the fan on the CPU Fan 2 connector will also run at full speed. I don't know exactly what is happening with the fans on the Chassis Fan 2, 3, and 4 connectors. We need to know what models of ALL the fans you are using with this board. Again, this is not a problem with your board, and you cannot change the way these fan headers basically work with a BIOS update, or anything else. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Z87OC wrote:Posted By: Z87OC
Date Posted: 20 Jan 2016 at 3:50pm
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Thank you for your great explanation You saying the CPU Fan 1 and Cha Fan 1 only can do Customize for 4-pin fan's not 3-pin fan's, it's okay BUT Cha Fan 2,3,4 why cannot customize for 3-pin fans? I said already were correct and this is problem newly. These are exactly my fan's and the connected to 3-pin Connectors(Chasis 2,3,4) DeepCool http://www.deepcool.com/product/dcoolingaccessory/casefan/2013-12/47_637.shtml" rel="nofollow - http://www.deepcool.com/product/dcoolingaccessory/casefan/2013-12/47_637.shtml Xigmatek Fan http://www.xigmatek.com/product.php?productid=52&type=specification" rel="nofollow - http://www.xigmatek.com/product.php?productid=52&type=specification Enermax UCEV12 http://www.ebay.com/itm/Enermax-Twister-UCEV12-120mm-Case-Fan-12V-0-25A-/350937480042" rel="nofollow - http://www.ebay.com/itm/Enermax-Twister-UCEV12-120mm-Case-Fan-12V-0-25A-/350937480042 All Chasis 2,3,4 none works with Customize |
Posted By: Z87OC
Date Posted: 21 Jan 2016 at 5:57pm
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Anybody have no idea regarding Chasis Fan 2,3,4? I wrote models of the fan's, I cannot Customize Cha Fan 2,3,4 based on CPU Temperature |
Posted By: wardog
Date Posted: 21 Jan 2016 at 6:34pm
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Care to try something? Can you set/adjust the 3-pin fans from within the Windows program Fan-Tastic EDIT that ASRock supplies? |
Posted By: Z87OC
Date Posted: 21 Jan 2016 at 10:09pm
For example I tested the Chasis Fan 2, you can see the result(CPU Idle, Pressure)     |
Posted By: parsec
Date Posted: 22 Jan 2016 at 3:30am
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I'm not sure how Customize is not working for you for the Chassis 2, 3, and 4 fans. I mean I don't know what is not working right for you. I have an idea why that I will talk about, but some other comments first. The three fans you are using are fine and should work with your board's fan control software. I have a Z87 OC Formula board, so I know how it works. In case you don't know, all PC fans do not work the same. Some fans will start spinning with only 5 Volts, others will need 7 Volts or 9 Volts before they will spin. There is no standard for how PC fans behave, they are all different in how slow and fast they can spin. Since you have three different fans, each one will need to be adjusted for its own behavior. In the FAN-Tastic Tuning screen you posted pictures of, there is a button you can click called Start FAN Test. I can tell you did not do that, since if you did you would see a Fan Speed (RPM) for each Fan Power %. This is what wardog was talking about. For each fan, click on FAN Test. It will take a few minutes to run. You will hear the fan go to full speed and then slowly slow down. When the test is done, the fan will automatically run at full speed, that is normal. When that happens, click on the Apply button and your Customize settings will be applied to the fan. You should hear it slow down. Let's look at your Customize fan speed settings for the Chassis fans. This is what one of my Customize settings looks like in FAN-Tastic Tuning:  CPU temperature is on the bottom (X-axis) of the graph, and Fan Speed % is on the vertical line (Y-axis). At 30C the fan is set to run at 55% of its full speed. At 40C it is set to 60%, at 50C it is 70%, at 60C it is 80%, and at 80C it will run at 100%. Your Chassis Fan2 settings are, at 32C the fan runs at 25%, at 35C it is 53%, at 38C it is 75%, and at 41C it is 100%. So from 32C to 41C, the fan goes from 25% to 100%. That's less than a 10 degree C difference between 25% speed to 100% speed. Is that what you really want that fan's speed to be? The temperature differences are too close together, they need to be farther apart like I have mine in my picture. CPU temperature can change very quickly between 30C and 40C, up and down, over and over. The fan speed control does not have enough time to adjust the fan speed with that small difference between 25% and 100%. I think you have the fan speeds set to closely together for all your fans. Try setting the fan speeds farther apart in CPU temperature, at least 10C for each fan speed change. Do you need to have your fans at 100% at a CPU temperature of 40C? That is really not very hot for an Intel CPU. If you can tell us why you want to have your fans so fast at 40C - 45C, we might be able to understand how you want your fans to work. ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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Posted By: Z87OC
Date Posted: 22 Jan 2016 at 7:39am
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hi @parsec I know and I tested anything, Already Chasis Fan2,3,4 the all worked fine in Customize but newly getting trouble. I always put the temperature differences to 5 steps, Start from 32 to 52. Yes I need but no in 40C because I do overclock the CPU, RAM, GPU Card for this reason speeds of fan need to the rapidly changed cuz warming up. Now is my system in standard position not overclocked since I wanna show the problem to you. I took a video regarding to this problem from my system and I removed the GPU Card for better showing. I've selected Asrock Z87 OC Formula Just for the overclock and must work the anything finely. I think this is hardware problem because I perform anything related to software, What is your idea? Uploaded in iranian upload centers, their speeds not bad. http://uplod.ir/aoiaoe94chb5/MOV1.mp4.htm" rel="nofollow - http://uplod.ir/aoiaoe94chb5/MOV1.mp4.htm   http://s6.picofile.com/file/8234640918/MOV.mp4.html" rel="nofollow - http://s6.picofile.com/file/8234640918/MOV.mp4.html  Indeed my asrock z87 oc formula has the warranty from asrock distributor |
Posted By: Z87OC
Date Posted: 22 Jan 2016 at 7:51am
I forget this but I said not work(doesn't apply) |
Posted By: wardog
Date Posted: 22 Jan 2016 at 10:00am
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Odd. Is the version of FormulaDrive d/l'd and used here the correct version from your MB's d/l page(s)? |
Posted By: parsec
Date Posted: 22 Jan 2016 at 11:26am
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The Formula Drive version for the Z87 OC Formula for Windows 10 is Formula Drive ver:2.0.269. For Windows 8.1, 8, and 7, the version is Formula Drive ver:2.0.49. There are two Beta versions for Windows 7 and 8, Formula Drive ver:1.0.61.3, and Formula Drive ver:2.0.11. If you are using a version of Formula Drive that is NOT one of the versions above, it may not work correctly. Normally it won't install if it is the wrong version. I see what Z87OC is saying is wrong. In his first post with the pictures, we can see Chassis Fan2 at 644 RPM with the CPU at 33C. Then when the CPU is at 44C, Chassis Fan2 is at 652 RPM. So Chassis Fan2 did not change its speed. It seems that the custom settings he chose did not apply, as he said above. If you are using the ENERMAX EVEREST UCEV12 fan on the Chassis Fan2 connector, I know what is wrong. This fan has a built in thermal sensor (heat sensor) that automatically controls its speed. The thermal sensor will control the speed of the fan regardless of the fan speed control it is connected to. Check the description and specifications: http://www.enermax.com/home.php?fn=eng/product_a1_1_2&lv0=4&lv1=13&no=31" rel="nofollow - http://www.enermax.com/home.php?fn=eng/product_a1_1_2&lv0=4&lv1=13&no=31 http://www.enermax.com/files/ProductFile_eng/PF_File/167.pdf" rel="nofollow - http://www.enermax.com/files/ProductFile_eng/PF_File/167.pdf The specifications don't say anything about what speed the fan will spin at, for a given temperature. This kind of fan is not good if you want to control its speed, unless you put the thermal sensor on a hot video card. Unless the air temperature the thermal sensor measures is really warm, it will not change its speed, even when set to 100%. ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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Posted By: Z87OC
Date Posted: 22 Jan 2016 at 7:37pm
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I uploaded 2 videos, one the MOV name and another MOV1 name. In MOV video you can see this fan work correctly in CPU Fan 2 position and quickly with each temperature steps be raise up BUT in video of MOV1 this Fan is connected to the Chasis 2 and anything not happen, if this fan has the thermal sensor measures why work on CPU Fan 2? Why this Xigmatek fan work on CPU Fan2 but not work on Chasis Fan 2,3,4? http://www.xigmatek.com/product.php?productid=52&type=specification" rel="nofollow - http://www.xigmatek.com/product.php?productid=52&type=specification Why this DeepCool fan work on CPU Fan2 but not work on Chasis Fan2,3,4? http://www.deepcool.com/product/dcoolingaccessory/casefan/2013-12/47_637.shtml" rel="nofollow - http://www.deepcool.com/product/dcoolingaccessory/casefan/2013-12/47_637.shtml If you say to me increase the steps of temperature i do it and put here the result than you see nothing happen. Installed this version of Formula Drive.  |
Posted By: wardog
Date Posted: 22 Jan 2016 at 8:40pm
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^^^ Whatever's happening there the pic directly above looks good to me. RPM is represented in a lowing scale as it should be. Yet/BUT, as parsec pointed out, you'll be able to set it in FanTastic(FT) voltage basis wise, which is how FT Test works, BUT that fan with the thermal diode will take over on self-control on a thermal basis as would be expected. Negating and invalidating any BIOS/FT setting. ie: the fans thermal diode will rule over any BIOS/FT settings |
Posted By: wardog
Date Posted: 22 Jan 2016 at 8:43pm
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ie: the fan with the thermal diode self-regulates RPM(by design) irregardless of any BIOS FT setting. |
Posted By: Z87OC
Date Posted: 22 Jan 2016 at 8:54pm
Okay BUT Why work on CPU Fan 2(3-pin Connector)? Whiles already this fan was correctly worked on Cha Fan 2,3,4 |
Posted By: Z87OC
Date Posted: 23 Jan 2016 at 6:17pm
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I changed the Cha Fan 2 with Xigmatek fan and the Cha Fan 3
with DeepCool and also changed the bios settings for Customize.
I put here results of them and you can see the anything not happen again, therefore I went for test with other motherboard from another brand and I tested the Enermax fan with Z97 Gaming 3 and I put here the results. I saying My Z87 OC Formula has problem you say my fan had the thermal diode self-regulates RPM... and problem related to my fan or the better saying my fan's whiles I saying my asrock z87 oc formula worked fine already. Is this really the technical support from asrock?
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Posted By: wardog
Date Posted: 23 Jan 2016 at 6:23pm
No. Where did you get that idea? We here are all experienced Users hanging out and making merry. ASRock Technical Support Email Form link below: http://event.asrock.com/tsd.asp" rel="nofollow - http://event.asrock.com/tsd.asp |
Posted By: Z87OC
Date Posted: 23 Jan 2016 at 6:51pm
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Dear @wardog I thought this forum is related to them. I sent the emails to Asrock_TSD and they said: "Please provide a screen shot(In BIOS temperature information) to us." and "Please check whether your fan is 3-pin or 4-pin.", I sent this page address to them. I'm sure my asrock Z87 OC Formula has problem. |
Posted By: Z87OC
Date Posted: 25 Jan 2016 at 5:50pm
I still waiting from Asrock TSD for the answer.  |
Posted By: ASRock_TSD
Date Posted: 26 Jan 2016 at 5:00pm
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Dear customer, Thank you for the query. According to your information, you feel that your 3-pin fan which connected on Chassis_FAN2,3,4 will not be adjust as you set(the graph of the FAN-Tastic tuning) before. Since Parsec has explained the fan working to you, we did a test for you as below: (Z87 OC Formula, Win7, Formula drive v2.0.49)    You can see that the RPM of 49C is much higher than 37C, which means the fan control is working properly. Please be noted that the 3-pin header control fans by voltage, it's not as fast, accurate as PWM. In addition, the fan has many design with the voltage spec, then, the CPU_FAN2 and Chassis_FAN is using different GPI/O, which might cause the sequence that you saw. We hope you can understand. Kindest Regards, ASRock TSD |
Posted By: Z87OC
Date Posted: 27 Jan 2016 at 9:19pm
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Thanks for responding. I know 3-pin fan's are controlled by motherboard voltage. I set the Chasis fan 2 and 3 like yours. I have shown and written on the images.      Above image in Idle position again. In fourth image you can see the Chasis Fan2 was decreased rpm in load position than in idle position. Now, what is your idea? Are they work properly? |
Posted By: Z87OC
Date Posted: 28 Jan 2016 at 6:09am
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I 've recorded video from my entire desktop. Xigmatek Fan connected to the Chasis Fan 2 and DeepCool connected to the Chasis Fan 3 and Now Enermax connected to the Chasis Fan 4. The water pump is connected to the Cpu Fan 2. You can see the anything how to work in this video. http://s6.picofile.com/file/8235705234/Rec_002.mkv.html" rel="nofollow - http://s6.picofile.com/file/8235705234/Rec_002.mkv.html how to download: After minutes, In Idle:  All Chasis Fan 2,3,4 did not come down Whiles Adjusted from Bios/FAN-Tastic. |
Posted By: parsec
Date Posted: 28 Jan 2016 at 2:49pm
As wardog said, while we are not official ASRock Technical Support employees, we are long time ASRock mother board users. The response from ASRock_TSD is from the official technical support. I've identified two reasons so far why the fan speed control was not broken on your board. That was that PWM fan speed control does not work with three pin fans, and the temperature controlled speed built into the Enermax fan. You don't seem to appreciate this at all. No one likes to be wrong, but this information has helped you to stop wasting time. Insulting us with your comment will not help you. What is it that you expect Technical Support to tell you? That you are right that your board has a problem with the fan speed control when their testing did not? If you know your board has a problem, why are you trying to convince us? Return or RMA the board. ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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Posted By: Xaltar
Date Posted: 28 Jan 2016 at 3:10pm
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Fan speed regulation is not purely contingent on the motherboard. The motherboard adheres to certain specifications and if your fans do not adhere to those same specifications the regulation will not work, it is that simple. The different headers on the board conform to different standards, the 4 pin headers conform to one and the 3 pin to another. Both must be fitted with a compliant fan in order for fan speed to be regulated. The fact that Tech Support was able to test the fan speed regulation on the same motherboard means it is not a fault with the product line or BIOS but more likely a local issue on your own system, be it a defective board or incorrect fan types being utilized. If you are certain that you are using the correct types of fan, which by what I have seen in this thread you are not then you can return the board or get it tested at the supplier. Ultimately, the product belongs to you and if you are not satisfied with it you have the right to return it. Those posting here have tried to assist you and Tech Support has proved that the fault does not lie in the BIOS as their test was successful. The only difference between their setup and yours in so far as fan speed regulation is the types of fans used. That should answer all your questions. Try a different fan, if needed you can ask Tech Support what fans are supported and acquire one they have listed for you. If at that point the regulation still does not work on the noted headers then by all means return your board as it is likely a defect on your particular product and ASRock will be more than happy to help you with an RMA. ------------- 
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Posted By: Z87OC
Date Posted: 28 Jan 2016 at 5:21pm
I never intend the insulting yours, I apologize dear @parsec and many thanks from your help. I'm living in Iran and Sazgar is distributor from Asrock Company. My motherboard has warranty from sazgar BUT I know if send the motherboard to them, they are say it is ok because fans are turned on and they never test the Customize on Chasis 2,3,4 for work or not work and this is my another problem. I want from ASRock_TSD to tell them regarding my problem and they test it to correctly and verify my problem, For this reason I try say my problem here until you become convince. Please see the last video uploaded, I've recorded of Formula Drive and performance it. |
Posted By: Z87OC
Date Posted: 28 Jan 2016 at 5:46pm
I 've explained my fans were okay but to newly have getting trouble. I've recorded the video of Formula Drive and performance it about fans, you can see for better understand. I have 3 fans of different brands therefore Z87 oc formula must be compatible with one of these in the worst situation. |
Posted By: ASRock_TSD
Date Posted: 29 Jan 2016 at 3:06pm
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Dear Customer, Let us explain for this. As we said, the operating mechanism of CHA_FAN2,3,4 is different with CPU_FAN1,2. The temperature sensor of CPU_FAN1,2 has a hardware design to monitor the CPU temperature directly. So it's immediate as you see in Formula drive or another CPU temperature monitor software. And the CHA_FAN2,3,4 is using a sensor called "thermistor", which located at the bottom of CPU socket between the CPU and the socket.  The thermistor can only monitor the temperature of the space that between CPU and the bottom of CPU socket, so it is not as immediate as the CPU_FAN1,2. That's why your fan didn't running faster, because the temperature of the space was heating up very slowly to hit the critical temperature. You can use the Status OLED to check the CPU temperature which is monitor by thermistor instead of the sensor.  Note: The Status OLED will be locked when you running Formula Drive. Therefore, in order to see whether the fan which connecting on CHA_FAN2,3,4, you can modify the graph of Fan-Tasic Tuning to lower temperature, then running some loading program for a while. The fan will running faster as you expect. Thank you for your patience. Kindest Regards, ASRock TSD |
Posted By: Z87OC
Date Posted: 29 Jan 2016 at 5:31pm
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Thank you very much for complete explanation. I tested and put my case in the warm place with the warm air, Specially warm air from back the motherboard and I saw the thermistor perfectly worked and RPM of fans increased up, I changed the warm air to cold air and saw the RPM of fans decreased. My air room is cold cuz winter season and coldest than summer season to this reason the thermistor works slowly. Many thanks again, Now my problem solved. Best Regard's. |
Posted By: Xaltar
Date Posted: 29 Jan 2016 at 6:37pm
That is fantastic news Z87OC  Enjoy your beast of a system  -------------
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Posted By: parsec
Date Posted: 30 Jan 2016 at 11:26am
Don't worry about me, I thought you were angry which never helps a situation. You don't need to apologize to me, but thank you for that. I did not know that those chassis fans were monitoring a different temperature sensor in the CPU socket. This reminded me, there is a reason for using a separate temperature sensor for some of the Chassis fans, instead of the temperature sensors on the CPU. We know an Intel CPU can change its temperature very quickly, even with the best CPU cooling possible. That means the CPU temperature can go up and down by 10C - 20C or more, within a few seconds, if the load on the CPU is caused by some work in Windows, instead of a CPU stress test. If all the fans in a PC were being controlled by the CPU's temperature sensors, then they would be spinning faster and slower all the time, changing their speed very quickly, meaning every five or ten seconds, some of the time. That means we can hear the fans constantly going faster and slower, then faster again, over and over. Many people don't like hearing the fans speeding up and then slowing down several times a minute, over and over again. If the Chassis fan speeds followed the CPU temperature changes exactly and immediately, it would sound like the fans were going crazy, faster and slower all the time. The Chassis fan speed control is designed so it will not immediately change the fan speeds every time the CPU is warmer for a few seconds. The delay of changing the fan speeds is done so we don't get the annoying sound of the fans. The CPU cooler fan(s) will speed up first, since we want that to happen. If the CPU temperature goes down right away, we really don't need the Chassis fans to speed up because there wasn't a lot of extra heat from the CPU put into the PC case. Some people like manual control of their PC case/Chassis fans, so they don't hear the fan noise. They only increase the speed of their Chassis fans when they know they need it. If someone wants all their fans to speed up as soon as the CPU is warmer, as you seem to want to do, that is not automatically a bad thing or wrong, since the fan noise does not seem to bother you. Or you just want your PC to run cool, since it can be very hot where you live. But most people don't want to hear their fans running faster and slower all the time. It also is not very hot where they live, and is much cooler most of the time. So the fan speed control for the Chassis 2, 3, and 4 fans is designed to cause the least amount of fan noise without letting the PC over heat. This design may be good enough for your needs, but if it is not good enough... What you could do is get a manual fan speed controller, and connect your Chassis fans to it. Then you can set those fans to whatever speed you like, at any time. Yes, I know, automatic speed control is better, I agree. What you could also do is get several PWM fans, and a PWM fan splitter cable, and connect it to the four pin PWM CPU Fan1 connector. The splitter cable connects to the PSU for power. With a three or four way PWM fan splitter cable, you could have three or four PWM fans in your PC case that would speed up as soon as the CPU gets warmer. I hope this helps to explain why the fan speed control works as it does, and maybe give you some other ideas to do what you really want your fan speeds to be. ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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