Complaint
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=17887
Printed Date: 09 Aug 2025 at 5:10pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Complaint
Posted By: Corrosive23
Subject: Complaint
Date Posted: 24 Jan 2021 at 7:41am
|
Asrock has to have the worst support I've seen in 30 years of computing. Jan 8th my son's board died. I go to the support site, no rma form, just an email. Jan 12th, days later, they send me a link to a rma form. I fill it out and send multiple emails asking for the rma number so I can send it off. Jan 20th they say the serial is wrong and to send the correct one. Well their is only one number on the board and it matches nothing on their site that shows what their serial numbers look like. Now I suppose I have to wait another 10 days for a reply. So now who knows when the board will be rma'd.
|
Replies:
Posted By: Gronar
Date Posted: 24 Jan 2021 at 1:28pm
The boards serial number is on a label on the box it came in.
-------------
X570 Taichi, Ryzen 5 5600X, Sabrent Rocket 4 1TB, Corsair Dominator Platinum 3200, Seasonic GX-1000, EVGA RTX 2080S XC Ultra
|
Posted By: Corrosive23
Date Posted: 24 Jan 2021 at 1:33pm
|
Box had long since been discarded. There is a small label on the bottom right of the board with no differentiation between the two numbers printed. And that does still not excuse their poor customer service. 15 days to issue a number with 4-5 between emails? EVGA responded within 1 day and had a new PSU to me in 3 days. These guys cannot even reply to a request in 3 days. All I know is when the replacement does come, I won't buy another ASRock product. I build a new system every 2 years for myself and every 3 for my son and daughter. Asrock won't be in any of them after this.
|
Posted By: RLGL
Date Posted: 24 Jan 2021 at 10:35pm
This is one reason I save the original containers for my PC parts.
-------------
Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi
|
|