RX 5600 XT Phantom Gaming D2 RGB not working
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD and Intel Graphics Card
Forum Description: Question about ASRock AMD and Intel graphics card
URL: https://forum.asrock.com/forum_posts.asp?TID=17897
Printed Date: 25 Nov 2024 at 12:19am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: RX 5600 XT Phantom Gaming D2 RGB not working
Posted By: Samneszia
Subject: RX 5600 XT Phantom Gaming D2 RGB not working
Date Posted: 24 Jan 2021 at 11:48pm
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Dear ASRock, I've recently purchased your videocard as shown in title. I'm happy with my purchase but one thing is taking away from the good experience. I wanted to control the rgb light on the videocard so installed the given software for that. But when i open it, it says: "There is no graphics card and Asr USB LED Header!" Then the light turns to green and says that way untill i restart my pc, then the rgb light just turns off and does nothing. I have the latest drivers and everything. I would like a solution to this so i can fully enjoy the otherwise really good graphics card. Thanks in advance! |
Replies:
Posted By: ASRock_TSD
Date Posted: 29 Jan 2021 at 10:20am
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Dear Samneszia, Thank you for choosing ASRock. Regarding your case, please download the firmware update tool from the following link to try. https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX5600%20XT%20Phantom%20Gaming%20D2.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX5600 XT Phantom Gaming D2.zip Steps: 1. Download and unzip the file. 2. Execute [Update_RX5600_PGD2]. 3. After the update is complete, please restart your system. Thank you! Yours truly, ASRock TSD |
Posted By: JJPPeLOtaS
Date Posted: 01 Feb 2021 at 8:48pm
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I have the Exact same problem. Only difference is my graphic card model is: Radeon RX 5600 XT Phantom Gaming D3 6G OC can you give me the link to download and reset the firmware, please :D |
Posted By: ASRock_TSD
Date Posted: 04 Feb 2021 at 8:10pm
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Dear JJPPeLOtaS, Thank you for choosing ASRock. Please download the firmware update tool from the following link. https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX%205600%20XT%20Phantom%20Gaming%20D3.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX 5600 XT Phantom Gaming D3.zip Steps: 1. Download and unzip the file. 2. Execute [Update_RX5600_PGD3]. 3. After the update is complete, please restart your system. Thank you! Yours truly, ASRock TSD |
Posted By: greyzerr
Date Posted: 17 May 2021 at 1:43am
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Hello, I have the same issue with my RX 5600 XT Phantom Gaming D2 but the download link is not working. Can you please fix it. |
Posted By: ASRock_TSD
Date Posted: 18 May 2021 at 2:43pm
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Dear Greyzerr, Thanks for posting! Sorry for the invalid link. We have fixed the link. Please try to download it again via the previous post. With thanks, ASRock TSD |
Posted By: Blitzeno
Date Posted: 11 Jun 2021 at 2:51pm
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Dear Asrock, I too have the same issue with my RX 5500 XT Phantom Gaming D is there any way this can be fixed? 
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Posted By: ASRock_TSD
Date Posted: 11 Jun 2021 at 6:01pm
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Dear Blitzeno, Regarding your case, please download the firmware update tool from the following link to try. https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX5500XT%20PGD%208GO.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX5500XT%20PGD%208GO.zip 1. Download and unzip the file. 2. Execute the command prompt as administrator. 3. Type "cd (The path where the file is located)" and press enter. e.g. cd C:\Users\User\Desktop\RX5500XT PGD 8GO.zip 4. Type "Update_RX5500_PGD.cmd" and hit enter to start flashing the RGB firmware of the graphics card. With thanks, ASRock TSD |