Crashes every 5-15 minutes
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=17903
Printed Date: 18 Jul 2025 at 10:36pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Crashes every 5-15 minutes
Posted By: Chachamara
Subject: Crashes every 5-15 minutes
Date Posted: 26 Jan 2021 at 3:11am
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CPU: AMD Ryzen 5 2600X Mobo: ASRock B450M Pro4 GPU: Radeon R9 290 (Club3D royalKing) RAM: 2x8GB DDR4 3200MHz (XPG Gammix D10) PSU: 650W (Thermaltake SPR-065F-R) Storage: 250GB NVMe SSD (WD Blue SN550) I'm encountering issues somewhat similar to this guy: [URL=http://forum.asrock.com/forum_posts.asp?TID=10819&title=b450m-pro4-ryzen-5-2400g-constantly-crashing]B450m Pro4, Ryzen 5 2400G constantly crashing[/URL] Windows 10 installs just fine. However, when I do anything that taxes the system even remotely, the computer either fully reboots (i.e. the screen goes black for a couple seconds, fans ramp up, then the BIOS splash screen appears) or will completely freeze (can't even move the mouse) forcing me to power off. No blue screen or anything; reliability monitor only recognizes these events as as "Windows was not properly shut down". I've tried:
At this point the only other things I can think of are swapping the CPU or the motherboard, but unfortunately I don't have spares of either. As I mentioned, it tends to crash every 5-15 minutes, but in case it matters, here are some specific events that have caused crashes:
Other miscellaneous notes:
Any suggestions would be greatly appreciated. |
Replies:
Posted By: muziqaz
Date Posted: 26 Jan 2021 at 5:31pm
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If memory passes Memtest86, the only things that are left to check is CPU and GPU. Run some tests on CPU only, to see if it crashes once under load. Memtest86 does not load the CPU, i believe ------------- folding@home |
Posted By: ThreeDee
Date Posted: 26 Jan 2021 at 5:32pm
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Memory in slots A2/B2? .. are you able to get the latest chipset drivers installed? Does it ever crash just sitting in the BIOS? Have you tried a different drive to install windows on? Have you tried the other M.2 slot? Have you checked the drive in another PC or for errors? Was the TIM you used non-conductive? ------------- |Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15| |
Posted By: Chachamara
Date Posted: 27 Jan 2021 at 2:53am
Regarding the first three: yes, yes, no. I will try another drive. Haven't tried another M.2 slot, or checked the drive in another PC. And I used MasterGel Pro, which has "high CPU/GPU conductivity (8 W/m.k)" https://www.coolermaster.com/catalog/coolers/thermal-grease/mastergel-pro/ |
ThreeDee wrote:Posted By: Chachamara
Date Posted: 27 Jan 2021 at 2:54am
I can try running Prime95, but I can guarantee you it will crash, given that almost everything does. |
Posted By: muziqaz
Date Posted: 27 Jan 2021 at 7:16pm
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It is perfectly possible that CPU has been damaged :( ------------- folding@home |
Posted By: Chachamara
Date Posted: 28 Jan 2021 at 8:41am
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It seems like ThreeDee was on the right track. I ran Prime95 (small FFTs) for about 20 minutes before it crashed. Then I booted to Ultimate Boot CD from a USB and ran the Mersenne Prime Test (small FFTs). It was still going 5 hours later. I swapped out the SSD for an EVO 960 from my main rig (same M.2 slot), and ran Prime95 again. It's only been 30 minutes so far, but that's the longest Windows uptime I've ever had on this machine. I'm going to let it keep going for another 12 hours just to be sure. But it seems like either the WD Blue SN550 is faulty, or it's somehow incompatible with the board. I'll plug it into my main rig after I'm done running Prime95 and see what happens. By the way, thank you everyone for the suggestions. |
Posted By: muziqaz
Date Posted: 28 Jan 2021 at 3:03pm
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Do any SSD/HDD health checking utilities report any issues with that drive? ------------- folding@home |
Posted By: Chachamara
Date Posted: 08 Feb 2021 at 8:07am
I apologize for taking so long to get back to you. The SN550 went on sale last week, so I bought the 500 GB variant and returned the original. Since then, everything has been working flawlessly. I never ended up doing an SSD health check, but I think it's safe to say it was just a defective drive. |
Posted By: Xaltar
Date Posted: 08 Feb 2021 at 8:40am
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Thanks for posting back with an update, it really does help a lot of people. ------------- 
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Posted By: muziqaz
Date Posted: 08 Feb 2021 at 3:15pm
Glad that culprit has been found. ------------- folding@home |