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USB3 Problem

Printed From: ASRock.com
Category: OverClocking(OC) Zone
Forum Name: OC Technical Discussion
Forum Description: OC enthusiast's tech talk
URL: https://forum.asrock.com/forum_posts.asp?TID=1819
Printed Date: 19 Apr 2024 at 2:06pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: USB3 Problem

Posted By: xpetr11
Subject: USB3 Problem
Date Posted: 25 Jan 2016 at 9:57pm

Hello i have this motherboard http://www.asrock.com/mb/AMD/960GM-VGS3%20FX/

and after installing windows 10 (Enterprise)my usb3 does not appears anywhere.

i had all the installs (X-FAST LAN.X-FAST USB)

i go to :(system properties-device manager-universal serial bus controller) but the usb3 does not appears anywhere,

is a problem with drivers or something else?

Thank you

Replies:

Posted By: wardog
Date Posted: 25 Jan 2016 at 10:18pm

First you'll need to convice me it HAS on-board USB 3.0 .

In looking over the MB web pages and drivers just now I am of the conclusion it does not offer USB 3.0

Where, page link please, are you reading that it has USB 3.0 on-board?

Posted By: xpetr11
Date Posted: 25 Jan 2016 at 10:39pm

I did not say that the usb3 was on board.

I buy this gaming pc new,with 4 usb2 ports,and one usb3,but why does not appear ?

Posted By: wardog
Date Posted: 26 Jan 2016 at 4:11am

xpetr11 wrote:

I did not say that the usb3 was on board.

No. No you didn't. But you should have!

Posted By: xpetr11
Date Posted: 26 Jan 2016 at 7:09pm

Thanks for your help

Posted By: wardog
Date Posted: 26 Jan 2016 at 10:33pm

Have you installed the driver for the 3.0 card?

Posted By: xpetr11
Date Posted: 26 Jan 2016 at 11:22pm

wardog wrote:

Have you installed the driver for the 3.0 card?

In the product page ( asrock 960gm-vgs3fx - downloads - windows 10 & windows 10x64 ) there is only drivers for realteak.

Where i can find drivers for windows 10 x64?

Posted By: wardog
Date Posted: 26 Jan 2016 at 11:26pm

The proper/correct driver should have come with the card.

What Manufacturer and Model Number is the USB 3.0 card you purchased?

I'll find the latest driver for you.

Posted By: wardog
Date Posted: 26 Jan 2016 at 11:41pm

wardog wrote:

The proper/correct driver should have come with the card.

I forgot. You purchased a complete system from a vendor.

Here, to keep your troubles and headaches to a minimum, not to mention possible Voiding ithe system Warranty, I should might maybe direct you to the Vendor for Support.

But, if you'd like, and knowing full well it might void the/your Warranty, reply back with the 3.0 cards manufacturer and model and I'll locate the correct driver for you.

Posted By: xpetr11
Date Posted: 03 Feb 2016 at 10:37pm

the usb3 cable from the pc is a 20 pin header cable

is this motherboard has a 20 pin USB3 connector?

i can see only 10 pin connector.i must convert the 20 pin usb3 cable to a 10pin?

Posted By: parsec
Date Posted: 07 Feb 2016 at 2:09pm

xpetr11 wrote:

Hello i have this motherboard http://www.asrock.com/mb/AMD/960GM-VGS3%20FX/

and after installing windows 10 (Enterprise)my usb3 does not appears anywhere.

i had all the installs (X-FAST LAN.X-FAST USB)

i go to :(system properties-device manager-universal serial bus controller) but the usb3 does not appears anywhere,

is a problem with drivers or something else?

Thank you

Either we are not understanding you, or we are all not understanding each other.

You said your board is this one, right?

http://www.asrock.com/mb/AMD/960GM-VGS3%20FX/" rel="nofollow - http://www.asrock.com/mb/AMD/960GM-VGS3%20FX/

That board does NOT have any USB 3.0 support at all built into it. So maybe you have a different board.

Is your board this one:

http://www.asrock.com/mb/AMD/960GMU3S3%20FX/" rel="nofollow - http://www.asrock.com/mb/AMD/960GMU3S3%20FX/

This board has two USB 3.0 ports, but you said your PC has one USB 3.0 port. Is the USB 3.0 port on the front of the PC case?

What you call "the usb3 cable from the pc is a 20 pin header cable", sound like a USB 3.0 cable from the front of the PC case that you connect to the mother board.

But the mother board MUST have a 20 pin USB 3.0 header. The 10 pin header on your board is a USB 2.0 header.

You can convert a 10 pin USB 2.0 header to connect to a 20 pin USB 3.0 cable, but the USB port will NOT be USB 3.0, it will be USB 2.0.

The mother board that you said you have does NOT have any USB 3.0 drivers for any version of Windows, not Windows 7, and not Windows 8.

Windows 10 has a USB 3.0 driver built into it, just like a USB 2.0 driver. No mother board has a download for USB 3.0 and Windows 10.

Unless you can explain how you have a USB 3.0 port in your PC, we don't understand why you say you have one.

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