RX6800XT Phantom Gaming Can't control RGB
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD and Intel Graphics Card
Forum Description: Question about ASRock AMD and Intel graphics card
URL: https://forum.asrock.com/forum_posts.asp?TID=18339
Printed Date: 28 Apr 2024 at 2:47am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: RX6800XT Phantom Gaming Can't control RGB
Posted By: DoctorBall
Subject: RX6800XT Phantom Gaming Can't control RGB
Date Posted: 12 Mar 2021 at 9:27pm
HI Guys,
I managed to get a an ASRock RX 6800 XT Phantom Gaming card, but I can't get the Polychrome RGB software to work, after install and launching the program (as an admin) to opens a box saying searching for peripherals and then crashes. I have tried this on a clean install of Window 10 Pro to rule out any other RGB software affecting it with the same result. I have googled and tried to whole running wICPFLASHADSBv2 from CMD but this just brings up a window showing my ASUS motherboard and doesn't do anything else. I PC Specs below:
AMD 5600X CPU, 32GB 3200MHz Corsair Vengeance RAM, ASUS B550 E-Gaming Mother board, ASRock RX 6800 XT Phantom Gaming graphics card, Windows 10 Pro 19042.631 (20H2), 750W power supply. Motherboard BIOS up to date as is the graphics card BIOS from what I can tell.
Any help will be greatly appreciated!
Thanks!
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Replies:
Posted By: ASRock_TSD
Date Posted: 16 Mar 2021 at 4:57pm
Dear DoctorBall,
Thank you for posting your query to the ASRock forum.
Please try the suggestions below:
After the Win10 has been cleanly installed, please install the following RGB software.
http://www.asrock.com/Graphics-Card/AMD/Radeon%20RX%206900%20XT%20Phantom%20Gaming%20D%2016G%20OC/#Download" rel="nofollow - http://www.asrock.com/Graphics-Card/AMD/Radeon%20RX%206900%20XT%20Phantom%20Gaming%20D%2016G%20OC/#Download
Please check if the RGB software can be turned on.
If it does not turn on, please follow the steps to verify.
1. Boot up the system and run the Radeon software.
2. Close the Radeon software.
3. Make sure the LED On/Off switch is on.
4. Download the following tool and unzip it.
https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800XT_PGD.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800XT_PGD.zip
5. Run command prompt as Administrator.
6. Run Verify.cmd and take a screenshot.
7. Run Update_RX6800_XT_PG.cmd.
With thanks,
ASRock TSD
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