Black screen in game: have to cut the power off
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=18432
Printed Date: 18 Jul 2025 at 4:33pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Black screen in game: have to cut the power off
Posted By: Maelep
Subject: Black screen in game: have to cut the power off
Date Posted: 21 Mar 2021 at 10:47pm
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My computer crash when I play but never during benchmarks. The problem occurs randomly: sometimes on the main menu, sometimes after 1 minute of play, sometimes after 3 hours of play, ... I got a black screen and the fans are running at full power until I turn off the power (reset doesn't work, I have to cut the power). Computer Type: Desktop GPU: ASROCK Radeon RX 6800 Phantom Gaming D 16G OC BIOS: L02 DRIVER: 21.3.1 (I also tried 20.11.2 WHQL)) Kombustor without crash. FurMark without crash. CPU: AMD Ryzen 5600X Cooling: CORSAIR A500 (ejecting air to the back of the tower) CPU Burner without crash. Motherboard: ASROCK X570 Phantom Gaming 4 BIOS: 3.90 MICROCODE: A20F10/A201009 DRIVER: 2.13.27.501 RAM: CORSAIR VENGEANCE LPX 32GB (2 x 16GB) DDR4 DRAM 3200MHz C16 Memory Kit - Black XMP 2.0: DDR4-3200 1.350V (also tried without XMP) Windows Memory Diagnostic OK. Memtest86 OK. PSU: CORSAIR HX850 850 Watt 80 PLUS® PLATINUM Certified Fully Modular PSU One Daisy Cable per GPU Power Connector (= 2 * 8-pins cables) Case: CORSAIR 110Q Mid-Tower Quiet ATX Case Cooling: 3 * ML120 (aspiring fresh air into the case from the front) Operating System: MICROSOFT Windows 10 Pro License: Official Age: Fresh installation (formatted 2 times because the first time I thought I made a mistake) Version: 20H2 Build: 19042.868 OCCT without error. Event Log: Audit events have been dropped by the transport. 0 Good to Know: Games that crashes: Rust, Hunt: Showdown, Escape From Tarkov, Valheim. Similar to a know issue but now my computer crash on every games. (CF.: Reddit/r/AMDHelp: Newly-built PC immediately restarts when launching some games. 5900x & 6800xt. Appears to have correlation with Easy Anti-Cheat.) The crash randomly occur: sometimes as soon as I start a game, other times I can play multiple game without crash depending the game I play. |
Replies:
Posted By: RLGL
Date Posted: 22 Mar 2021 at 9:41am
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New board, power supply was released 4 years ago. Swap out the PS first. ------------- Asrock Z370 Gaming K6,Intel i7 8700K, Asrock x570 Taichi |
Posted By: Maelep
Date Posted: 22 Mar 2021 at 6:08pm
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I bought my config one month ago, all parts are new. So, I tried to swap my current PSU with my old PSU that works perfectly (650W) and got the same problem. Yesterday I got the same issue multiple times so I tried to reinstall the Graphic Card driver and now it works. Is it possible that the problem comes from the graphic card (hardware)£ Because the problem seems to reappear after an amount of time, without any reason, without changing anything on my computer but reinstalling the graphic card driver seems to resolve it for a time. |
Posted By: ThreeDee
Date Posted: 25 Mar 2021 at 3:57pm
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if you are still running the 3.20 BIOS, update to 3.90. If you are running any RGB type software, EAC can be very fickle... and iCue has been known to cause problems with gaming. Hunt:Showdown is the only game I play anymore .. unless my 12 year old daughter asks me to play Destiny 2 with her  ------------- |Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15| |
Posted By: datonyb
Date Posted: 26 Mar 2021 at 1:50am
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sounds like still some ongoing issues with the radeon adrenalin driver suite amd are working hard on these issues temp possibole solution >>> do windows add/remove for all amd software (chipset and gpu) then delete the c drive amd folder install latest chipset from amd using the installer download the adrenalin driver to desktop BUT THEN DO NOT AUTO INSTALL IT simply click proceed but right click and save the temp extraction folder location then decline the install then go to device manager and click on gpu install driver and browse/paste the TEMP DOWNLOAD location this will install the basic drivers for the 6800 WITHOUT the adrenaline suite , this has been shown to cure a lot of the issues like black screens etc ------------- [url=https://valid.x86.fr/jpg250]  [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |