Win Installer hangs at first screen
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=18446
Printed Date: 27 Sep 2024 at 9:03pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Win Installer hangs at first screen
Posted By: CasaDelGato
Subject: Win Installer hangs at first screen
Date Posted: 25 Mar 2021 at 9:02am
I have: X570 Phantom Gaming 4S P3.20
with a: AMD Ryzen 5 2600
The BIOS can see my mouse and keyboard. The Freedos on the CD works with the keyboard as well.
When I use the Win 7 or Win 10 installer, via USB or CD, it gets to the first screen where it's asking to choose language - and I can't do anything.
It's either locked up, or it can't see the keyboard and mouse.
Any suggestions£
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Replies:
Posted By: ThreeDee
Date Posted: 25 Mar 2021 at 3:37pm
can you turn the numlocks or caplocks on/off£ did you try different USB ports£ have you tried unplugging during the installer and then plugging back in£ have you tried different keyboard and/or mouse£ Have you tried remaking your Windows 10 installer£ Do you have other USB peripherals hooked up while you are trying to install Win10£
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|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|
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Posted By: CasaDelGato
Date Posted: 26 Mar 2021 at 8:16am
Did a bunch more tests. I have 2 different keyboards, and 2 different mice.
All of them work just fine with the BIOS screens via F2.
On the keyboard with LEDs - the appropriate ones light up at the correct times.
I've tried a Win 7 USB stick, Win 10 USB stick, Win 7 CD.
For all of these, the keyboard with LED's starts out correct (Numlock lit) and just as Windows puts up the first screen - the LED goes out.
Numlock is lit during "Windows is loading files", and the first half of the time when it shows "Starting Windows".
Then the numlock led goes off - and nothing responds anymore. (tried toggling numlock and capslock, leds don't light)
I also have a little USB hub plugged in, and the USB power is still on.
I've tried multiple USB ports, changing ports while it's running, etc...
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Posted By: ThreeDee
Date Posted: 26 Mar 2021 at 9:58am
have you tried running just 1 memory stick in A2 for testing purposes.. if it locks up .. try running a different stick in A2
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|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|
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Posted By: CasaDelGato
Date Posted: 26 Mar 2021 at 10:08am
Ok, just tried that.
No change.
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Posted By: ThreeDee
Date Posted: 26 Mar 2021 at 11:47am
what about a linux live CD ..whatever distro ..£
What are the rest of your PC specs .. gpu, memory, power supply ..etc
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|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|
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Posted By: CasaDelGato
Date Posted: 27 Mar 2021 at 9:58am
Finally got it working.
A) Win 10 only, Motherboard doesn't support Win 7. (so a bunch of my test failures were due to that.)
B) It really seems like the mouse/keyboard must use the 2 USB ports that are right near the old PS/2 style connector.
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