Z170 Gaming-ITX/ac HDMI 2 4K60 limited use issues
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=1858
Printed Date: 27 Apr 2024 at 1:08pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z170 Gaming-ITX/ac HDMI 2 4K60 limited use issues
Posted By: -HITMAN-
Subject: Z170 Gaming-ITX/ac HDMI 2 4K60 limited use issues
Date Posted: 29 Jan 2016 at 6:40am
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Hi, Just built a new rig with the title MB and I find that the HDMI 2 port output is very limited regarding Bluray movie playback... Dolby digital / Dts is the only working audio - no high definition formats like TrueHD/DTS-MA pass to my AVR. Audio only works when the main movie is playing, trailers/ADs have no audio. 1080P 3D doesn't work. DP and HDMI 1 work fine. Will there be a fix to these issues, so I can switch between 4K60/1080P3D with full audio? Thanks. |
Replies:
Posted By: wardog
Date Posted: 29 Jan 2016 at 8:05am
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Not sure really here as I have a dedicated BD player. Take a look at the below page and see if it'll help: http://www.asrock.com/support/faq.asp?id=297" rel="nofollow - http://www.asrock.com/support/faq.asp?id=297 In the meantime I'll rattle parsec's cage and hopefully get his attention focused here to maybe offer some of his audio expertise. |
Posted By: parsec
Date Posted: 29 Jan 2016 at 5:02pm
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Obviously using the Intel integrated graphics. What CPU are you using? Intel graphics driver version? Specifications from your board's product page: Supports HDMI with max. resolution up to 4K x 2K (4096x2160) @ 24Hz / (3840x2160) @ 30Hz (on HDMI1) Supports HDMI with max. resolution up to 4K x 2K (4096x2160) @ 60Hz (on HDMI2) Due to chipset limitation, the Blu-ray playback of Intel® HD Graphics is only supported under Windows® 8 / 8 64-bit / 7 / 7 64-bit Intel® InTru??3D is only supported under Windows® 8 / 8 64-bit / 7 / 7 64-bit. http://www.asrock.com/mb/Intel/Fatal1ty%20Z170%20Gaming-ITXac/?cat=Specifications" rel="nofollow - http://www.asrock.com/mb/Intel/Fatal1ty%20Z170%20Gaming-ITXac/?cat=Specifications Given the specs, the two HDMI outputs are not equivalent in their capabilities. HDMI 1.4 cables are required for passing the audio and video. We need to know what CPU you are using to determine what video capabilities it has. Your OS and version is also significant. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Posted By: -HITMAN-
Date Posted: 29 Jan 2016 at 5:53pm
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Thanks guy's, @parsec OS Win 8.1 x64 I have a i7-6700 CPU (Intel iris 530 gpu), yes I know the ports are spec'd slightly differently and I have the lastest drivers installed using the latest ASRock shop download/update utility. Whatever resolution I use on hdmi 2 I can only get Dolby/Dts working as above, I have hdmi 2.0 spec'd cables, Avr and LG 4K OLED TV, I can get 4k60p fine, just as above no 3D with 1080p or HD audio. Current workaround I have - is hdmi 1 and 2 are now connected to my AVR and I have to switch between HDMI 1 for 1080p and 3D with full hd audio and HDMI 2 for 4K60p but with the limited Dolby audio, which is not ideal. Thanks. |
Posted By: -HITMAN-
Date Posted: 30 Jan 2016 at 5:17am
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Well just to update, my workaround was short lived and basically everything broke :( Lost Audio sync - no audio 3D started acting weird that camera changes produced a blurry flicker, like it was out of sync - unwatchable Normal bluray playback - loss of HD audio - out of sync normal audio I have now removed the HDMI 2 connection from my avr and hope I can at least get bluray/3d with in sync audio. I'm going to try swapping outputs around to see if I can just get 1080/3D working right. My setup is 2 displays in extended mode, 1 Dell 24" display I use for web browsing and my other is a TV as above set as extended for bluray etc... I hope the drivers get sorted out as it's currently crippled to use HDMI2 as part of my setup :( |
Posted By: Xaltar
Date Posted: 30 Jan 2016 at 2:21pm
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That is disconcerting. Drivers typically do not "get worse" unless new software was installed that conflicts with it. If no new drivers/software were installed on the system then it may be hardware related. My first stop would be to clear CMOS, possibly both by jumper and battery removal and see if default settings make any difference. Failing that you may want to remove and examine your CPU and socket for bent pins/defects. ------------- 
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Posted By: wardog
Date Posted: 30 Jan 2016 at 3:28pm
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Wagging a finger at neither the board or AVR, what model is the AVR you're using? Also, what brand and length of HDMI cable(s)? |
Posted By: wardog
Date Posted: 30 Jan 2016 at 3:35pm
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What are you using software/program wise to play back BD content? Is this direct from a BD disc inserted, or "ripped' digital BD content residing on a HDD/SSD? If ripped, what container is it in, and maybe what version was used? |
Posted By: -HITMAN-
Date Posted: 31 Jan 2016 at 2:27am
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Thanks Guy's for the help, really appreciated and has help'ed a lot to sift through everything to eventually finding the issue... Ok. Nothing wrong hardware wise, I checked in any case just to rule it out and no issues found. After extensive checking and testing, i managed to find the issue that keeps breaking sync wth 3D and Audio. I've found the intel display driver causing the issue as follows... Intel display settings for the secondary display (4Ktv) for 3D is set to 1080p 23hz (Display port output), now the issue is with the setting for "scaling" for this output. Scaling is set to - maintain display scaling, saved as a profile and then I play a 3D movie, TV detects 3D and goes into 3d mode and all is perfectly fine! However if I stop the 3D movie, the display automatically switches back to 2D, the intel display driver settings also changes itself for scaling from "maintain display scaling" to "maintain aspect ratio" and this is the break issue. If I then restart the 3D movie all is broken and 3D is a blurry on movie camera changes, audio issues occur as above. If I change the scaling setting within the intel display driver back to "maintain display scaling" (by selecting the saved profile I did earlier) - restart the 3d movie - all is well again. So it looks like the transition from 3d back to 2d is causing the display driver to change it's scaling settings behind the scenes to "maintain aspect ratio" and breaking 3D. So need a fix where the display driver keeps it's settings, I don't know how to go about this, ASRock support ticket or direct with Intel?? For clarity i'm using the following software/s and have an Onkyo 646 4K hdmi 2.0 AVR. Powerdvd 15 ultra as the external player, Daemon tools for ISO loading into a virtual rom drive Emby WMC integration /emby server to load iso movies from a NAS (emby uses PDVD as the ext player) OS win 8.1 with windows media center addon (I have tried tons of software and the above setup is the fastest iso loader I have manage to put together). (Just to update the hdmi2 side of things, I tried direct to my AVR - main 4k display and no other display connected to the PC and confirm as reported earlier - no 3d, no hd audio formats, just up to 4k60 with Dolby/Dts only with this connection). |
Posted By: wardog
Date Posted: 31 Jan 2016 at 4:54am
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Definitely Intel themselves. If it is a bug you discovered they, Intel, will need to address it in all future releases. ASRock doesn't make nor create any component drivers themselves, instead relying on component manufacturers for the onboard devices found on their download servers. A BIOS issue is addressable by ASRock. |
Posted By: -HITMAN-
Date Posted: 31 Jan 2016 at 5:53am
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Thought so, thanks wardog. Created a support ticket with intel, took a while to describe the issue only to be met with "ERROR" our system is down at the moment, we are working on the issue, sorry for any inconvenience - doh :o
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Posted By: wardog
Date Posted: 31 Jan 2016 at 11:44am
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Nice ! NOT |
Posted By: wardog
Date Posted: 31 Jan 2016 at 11:50am
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Try VLC playing those ISO's direct, bypassing those other steps. It'll take some configuring in VLC but hey thanks to Intel we have time. |
Posted By: wardog
Date Posted: 31 Jan 2016 at 11:54am
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And I'll be of limited help here as all my ISO's go direct through ethernet to an ASUS HDP-R3 and on to my AVR via HDMI. |
Posted By: Montoya
Date Posted: 01 Feb 2016 at 2:49am
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Are you already using this driver from Intel instead of the Asrock offered Intel driver ? http://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen-" rel="nofollow - http://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen- |
Posted By: -HITMAN-
Date Posted: 01 Feb 2016 at 6:53am
Yes both have exactly the same issue. Further research led me to some disappointing/disheartening results, looks like my HTPC is just an expensive desktop, the Intel drivers have been needing a fix to this issue since mid last year and still not fixed :( See here... https://communities.intel.com/thread/76605?start=0&tstart=0" rel="nofollow - https://communities.intel.com/thread/76605?start=0&tstart=0
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Montoya wrote:Posted By: parsec
Date Posted: 01 Feb 2016 at 1:26pm
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Does Maintain Aspect Ratio work correctly in 2D? If not, that is why it changes from Maintaining Scaling. Can you set a Default profile to Maintain Aspect Ratio? ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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Posted By: -HITMAN-
Date Posted: 03 Feb 2016 at 6:02am
MAR sticks fine when playing 2D, it stays when first playing 3D, it's only when changing from 3D mode back to 2D mode, the display/s re-sync and the setting changes.
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Posted By: eRacoon
Date Posted: 01 Jul 2017 at 3:00am
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I updated my HTPC shortly with the Fatal1ty Z270 Gaming-ITX/ac and a Intel Kaby Lake CPU to get 4K ready. Now I have exactly the same 3D output problem... I didn't get PowerDVD to accept the Display as HDMI 1.4 3D ready. I tried the tip with "maintain display scaling" option and after I changed this, PowerDVD detected the Display as HDMI 1.4 3D ready. But when I start a 3D Bluray, PowerDVD show that it can't start the movie on this display and failback to 2D. I tried nearly any intel driver option but none is working, of course I changed the resolution to 1080p and 24hz for all tests. Is there any fix for that issue? I had never problems with my two old setups and the nativ HDMI 1.4 ports, I guess the problem is the HDMI 2.0 port which is provided via a DP1.2 converter chip (same as from the z170 platform). Sadly the z270 board has no addition old HDMI port, so I can't failback to any other option on that platform. :( Buying the most expensive mini itx board to get nativ HDMI 2.0 without external GPU and now can't run 3D...  |