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Polychrome Error

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=18600
Printed Date: 09 Aug 2025 at 12:43am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Polychrome Error
Posted By: Electro_Blazer82
Subject: Polychrome Error
Date Posted: 10 Apr 2021 at 10:13pm
I was getting an error for the Polychrome RGB program. When I looked into it I downloaded the recent update and got a new error that said "there is no asr graphics card and asr usb led header" So I gave up for a while. Today, I looked into it again and downloaded a newer version of Polychrome and still got the error. When I flashed it, my LEDs started pulsating rainbow and I still get the error. When I flashed it, this is what it said.

----------------------------------------------------------------------
   wICPFLASHADSBv2 v1.0.5 - ASRock Incorporation, all rights reserved
----------------------------------------------------------------------
Project Name = Z390 Phantom Gaming 4S/ac
BIOS Version = P1.20
Reading file: nu51_3.04...0...ok.
Enter ICP mode.
Company ID: 0x000000DA, Device ID: 0x00210050
Erasing:     EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE
Programming: PPPPPPPPPPPPPPPPPPPPPPPPPPPP
Verifying:   VVVVVVVVVVVVVVVVVVVVVVVVVVVV
Exit ICP mode.
Program done.


Enter ICP mode.
Company ID: 0x000000DA, Device ID: 0x00210050
MCU is not locked.
Flash successful.

This project name not in the ini file.
               ########    ###    #### ##
               ##        ## ##    ## ##
               ##        ##   ##   ## ##
               ######   ##     ## ## ##
               ##       ######### ## ##
               ##       ##     ## ## ##
               ##       ##     ## #### ########

This project name not in the ini file.
               ########    ###    #### ##
               ##        ## ##    ## ##
               ##        ##   ##   ## ##
               ######   ##     ## ## ##
               ##       ######### ## ##
               ##       ##     ## ## ##
               ##       ##     ## #### ########

CheckSum: 3018

My computer is a prebuilt from Best Buy. This is it https://www.bestbuy.com/site/ibuypower-gaming-desktop-intel-core-i7-9700k-16gb-memory-nvidia-geforce-rtx-2080-super-1tb-hdd-480gb-ssd-black/6362984.p%3cskuId=6362984" rel="nofollow - https://www.bestbuy.com/site/ibuypower-gaming-desktop-intel-core-i7-9700k-16gb-memory-nvidia-geforce-rtx-2080-super-1tb-hdd-480gb-ssd-black/6362984.p?skuId=6362984

Any help will be appreciated!



Replies:
Posted By: ket
Date Posted: 23 Apr 2021 at 3:29am
That link doesn't work for me. What is the full specification of your system? Best Buy make terrible pre-builts and their customer service is clueless so I wouldn't be surprised if they did something wrong when building that system.



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