Asrock 6800 Challenger Pro Black Screen
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD and Intel Graphics Card
Forum Description: Question about ASRock AMD and Intel graphics card
URL: https://forum.asrock.com/forum_posts.asp?TID=18802
Printed Date: 27 Nov 2024 at 3:00pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Asrock 6800 Challenger Pro Black Screen
Posted By: Lakritz93
Subject: Asrock 6800 Challenger Pro Black Screen
Date Posted: 09 May 2021 at 9:35pm
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I have a problem with my GPU Asrock 6800 Challenger Pro. During gaming, my monitor go black, the GPU fans sometimes swing at full speed or remain at the same fan level, all lights are still on, the audio cuts off 4-5 seconds after that happens, then the lights turn off. I can't do anything except hard reset the PC. That happened often with PlayerUnknown?™s Battlegrounds, shadow of the tomb Raider. I tried with everything to find a solution for this issue. CPU: AMD Ryzen 5 3600 4,2 GHz CPU Cooler: AMD wraith prism mainboard: Asrock B550m pro4 RAM: 16 GB DDR4 3200 G.skill aegis Monitor: LG 27GL850 PSU: Seasonic S12III 650W 1 SSD 500 GB Samsung Evo 970 1 HDD 3 Tb 4 Fans No RGB |
Replies:
Posted By: ASRock_TSD
Date Posted: 11 May 2021 at 6:22pm
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Dear Lakritz93, Thank you for posting your query to the ASRock forum. Sorry, we couldn't reply to you sooner. Regarding your question, kindly update the vBIOS L04 from the link below: https://www.asrock.com/Graphics-Card/AMD/Radeon%20RX%206800%20Challenger%20Pro%2016G%20OC/index.asp#BIOS" rel="nofollow - https://www.asrock.com/Graphics-Card/AMD/Radeon%20RX%206800%20Challenger%20Pro%2016G%20OC/index.asp#BIOS With thanks, ASRock TSD |
Posted By: Solon
Date Posted: 12 May 2021 at 12:29am
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Hi guys, Same issues here as described by Lakritz93. Tried to upgrade to vBios L04, but it did not give a message of 'success'. Instead just rebooted of itself. In windows 10, I started GPU-Z, and it stated that it was still on the L02 version. Everything still working, except heavy gaming and 3Dmark stress test, as it results in even more frequent black screen, reboot loops and sometimes fans going berserk. AM4 Agesa 12.0 and later (Asus x570 E-gaming here), Resize BAR and latest Adrenalin drivers (21.4.1 and 21.5.1) seem to (adversely) affect the occurrence of the black screen fan issues and instant reboot (at face value from own experience and reading forum posts of other 6000 series owners. And having a 3900xt CPU (instead of 5000 series) and BAR enabled may mess up things further. Can you guys give a more elaborate explanation of why these symptoms might occur, and if possible, provide GPU bioses to Techpowerup's database? Since you are already actively suggesting customers to upgrade the GPU bios, this might be a lifesaver for some with single vbios (as is the case with rx 6800 challenger pro), and preventing possibly unnecessary RMA's. Take care guys |
Posted By: Solon
Date Posted: 12 May 2021 at 2:22am
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Small correction: AMD AM4 AGESA V2 PI 1.2.0.0 and later Edit: if it helps anyone just google the following; this is one of the most recurring errors I have encountered last month (from event viewer): Event ID 41, Task Category (63), Keywords: (70368744177664),(2) Also the problems seemed to have intensified after installing Windows 10 20H2 update KB5001330, and was/is affecting gamers having similar symptoms and stuttering. Despite server side Microsoft 'fixes' I am still narrowing down and have extensively tested DDR ram, CPU, cables etc. Good luck Lakritz93 and anyone with similar issues. And backup your GPU Bios before flashing! :) |
Posted By: ASRock_TSD
Date Posted: 14 May 2021 at 3:03pm
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Dear Solon, Flashing the vBIOS while system is unstable might cause the behaviors that was described. For the further assistance, please contact technical support by filling out the form in the following link: https://event.asrock.com/tsd.asp" rel="nofollow - https://event.asrock.com/tsd.asp With thanks, ASRock TSD |
Posted By: Solon
Date Posted: 14 May 2021 at 7:59pm
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Thanks for the response and clearing up why flashing caused this behaviour (instant reboot without 'success' message) |
Posted By: Solon
Date Posted: 10 Jun 2021 at 5:11am
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Great Bios update (L04)! My pc build seems to run more stable now. Thanks! Small side note on increased stability: Instead of daisy chain I now use two cables from (Corsair RM850x) PSU to GPU and I also added an extra 4 pins from PSU to CPU (8 + 4 pins on motherboard) Thanks again guys |
Posted By: weston343
Date Posted: 05 Jan 2022 at 12:42pm
| My card is having the EXACT issue you describe except mine now has hit its last black screen the card does not register on my MB anymore after the last random Black screen and they REFUSE to accept my card for repair even thought its under a year old and under warranty for 2 years yet im becoming fed up with ASrock and lack of customer Support. a 1300$ card and i cannot have it fixed under warranty what is the warranty for then??? |
Posted By: weston343
Date Posted: 05 Jan 2022 at 12:43pm
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I Attempted to update Bios but my card no longer registers on my MB so the Bios update for the Card Failed. |
Posted By: weston343
Date Posted: 05 Jan 2022 at 12:47pm
i have the AMD Radeon RX 6800 Challenger Pro 16G OC by the way if any help is possible please help since they wont take my card for repair 
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