AMD and Intel Graphics Card - RX 5700 XT Taichi OC green screen

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RX 5700 XT Taichi OC green screen

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD and Intel Graphics Card
Forum Description: Question about ASRock AMD and Intel graphics card
URL: https://forum.asrock.com/forum_posts.asp?TID=18900
Printed Date: 22 Nov 2024 at 1:54am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: RX 5700 XT Taichi OC green screen

Posted By: alkazelcer
Subject: RX 5700 XT Taichi OC green screen
Date Posted: 20 May 2021 at 4:18pm

Hi I bought RX 5700 XT taichi OC some time ago. And from the beginning I am receiving green screen of death and driver fault almost every day when I was playing gpu loaded games. My thoughts were that it is driver fault and I always updated to newest and beta drivers but problem still exists.
Several weeks ago I manually decreased core frequency by 20% using amd software. I am not receiving green screen or driver fault now (so this is not software issue) but it is not the reason why I bought OC version of card to downclock it to have frequency less than reference card.

My other components:
HyperX 32GB (2x16GB) 3200MHz CL16 Fury
ASRock B450 Pro4
AMD Ryzen 5 3600
Thermaltake Toughpower Grand RGB 650W 80 Plus Gold

I also rised ticket on support page but receive only auto email that it was accepted and after that noone wrote to me

Replies:

Posted By: ASRock_TSD
Date Posted: 21 May 2021 at 2:14pm

Dear Alkazelcer,

Thanks for posting your query.

We had our team check all of the emails with RX5700 XT Taichi, however, we couldn't find your email.

Could you tell us when you have submitted the ticket? Also, if it's possible, please private message your email address + title of the submission letter + the country where you filled out the form to us.

Thanks again.

With thanks,
ASRock TSD