ASRock B450M Pro4 Audio Issue
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=19069
Printed Date: 06 May 2024 at 7:25am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: ASRock B450M Pro4 Audio Issue
Posted By: rvin
Subject: ASRock B450M Pro4 Audio Issue
Date Posted: 14 Jun 2021 at 3:14pm
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Unfortunately I couldn't get audio to work on my B450M + Ryzer 5 1600AF combo. I tried both the motherboard sound out (green) and the front sound out. Specs: ASRock B450M Pro4 - running latest BIOS AMD Ryzen??5 1600AF GTX 1080 Things I tried:
I couldn't get the audio device to show up in Device Manager, the GPU is showing under the sound devices and audio is working fine over HDMI. Should I downgrade BIOS? (is that even possible?) |
Replies:
Posted By: ket
Date Posted: 15 Jun 2021 at 8:04pm
| Sounds like you have a dead integrated audio chip. You can either RMA the board or send it back to the retailer for replacement or pick yourself up a cheap PCIe audio card, Xonar SE or AE cards are decent and comparable to most on-board audio, which is to say they aren't amazing so if going that route track one down at the lowest possible price, second hand if you must. |
Posted By: rvin
Date Posted: 15 Jun 2021 at 8:28pm
Such a shame. Unfortunately I bought this motherboard in January so RMA is the only option, which leaves the PC without a motherboard for who knows how long. I sent asrock a support ticket to see if there is a software fix, lots of people have the same issue on reddit and other forums - and some of them found drivers which solved the issue, unfortunately none of those solutions helped me. Is there any easy way to verify whenever the chip is dead? |
ket wrote:Posted By: ket
Date Posted: 15 Jun 2021 at 8:44pm
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Typically if you have already updated the firmware, reset to defaults, installed the standard Realtek driver and can't get any audio through headphones or speakers that is a pretty sure indication the audio is dead. You can try this audio package I put together but I doubt it'll make a difference; https://mega.nz/file/vhhhnAIZ#Z1VR4KGv4JlWc_9u__tJntFj509genQMbW0wlJQE6k4" rel="nofollow - https://mega.nz/file/vhhhnAIZ#Z1VR4KGv4JlWc_9u__tJntFj509genQMbW0wlJQE6k4 Make sure you check out the readme for installing the audio console and how to get the latest version of it. |
Posted By: rvin
Date Posted: 15 Jun 2021 at 9:39pm
| Thank you, I will try that and report back on Friday. I don't have physical access to the computer at the moment. Do you think it is worth upgrading/downgrading the BIOS or that is futile effort? |
Posted By: ket
Date Posted: 15 Jun 2021 at 10:42pm
| Not worth it IMO, I don't know of anyone ever bricking onboard audio just by updating the firmware. |
Posted By: rvin
Date Posted: 03 Jul 2021 at 3:31pm
| Update for whoever is interested. I sent the motherboard in (Europe - authorized service) and they rejected it saying that they can't reproduce the issue. I tried literally everything before sending it in and now I am stuck with a fried audio chip. |
Posted By: rvin
Date Posted: 13 Jul 2021 at 3:41pm
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Final update. AsRock told me that since the authorized service couldn't reproduce the issue it doesn't exist. I have swapped the motherboard with an Asus and everything works out of the box. First and last AsRock I will own/recommend. |
Posted By: ket
Date Posted: 30 Jul 2021 at 7:30pm
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Was the RMA center specifically told the on-board audio doesn't work? Service center techs can be pretty stupid sometimes unless there is a specific note added in the box as well. I haven't contacted my Asrock contacts in a while but if you want I can try getting hold of one of them to get this sorted for you. |