Phantom Gaming d 5700xt RGB not working
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD and Intel Graphics Cards
Forum Description: Question about ASRock AMD and Intel Graphics Cards
URL: https://forum.asrock.com/forum_posts.asp?TID=19206
Printed Date: 31 Oct 2025 at 12:07pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Phantom Gaming d 5700xt RGB not working
Posted By: arifalzari
Subject: Phantom Gaming d 5700xt RGB not working
Date Posted: 05 Jul 2021 at 10:13am
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I have a phantom gaming d 5700xt. My problem is, The RGB on this GPU can't turn on after I upgrade the steel legend b450m motherboard bios to 4.10. The RGB from the motherboard working fine. But only my GPU has the RGB problem. The polychrome software also can't detect the GPU. I try to reflash the RGB for my phantom gaming d 5700xt but it fails to reflash. Should I downgrade the motherboard bios? or just waiting new bios?  ------------- arifalzari |
Replies:
Posted By: ASRock_TSD
Date Posted: 08 Jul 2021 at 2:08pm
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Dear Arifalzari, Thank you for posting. We would like to hear the details about your system, could you fill out the form in the following link for us to take close to the symptom? https://event.asrock.com/tsd.asp" rel="nofollow - https://event.asrock.com/tsd.asp Please provide the following information when sending the form to us: 1. Motherboard BIOS version. 2. CPU version. 3. Which BIOS did you upgraded from. 4. Which software did you use to control the RGB? With thanks, ASRock TSD |
Posted By: arifalzari
Date Posted: 08 Jul 2021 at 6:55pm
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This is my system information Asrock Steel Legend (Bios 4.10) Amd Ryzen 5 2600 I'm using Bios from 4.00 and upgrade into 4.10. Since the upgrade to 4.10 my RGB on GPU(Asrock phantom gaming 5700xt) not running well. currently, I'm using V2.0.96 (firmware)v3.4 for the RGB controller. sometimes the controller can detect the GPU but cannot click anything to change the setting. Should I do the flashing for GPU? Thank you. ------------- arifalzari |
Posted By: ASRock_TSD
Date Posted: 12 Jul 2021 at 8:17pm
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Dear Arifalzari, Thanks for the information. Please try the method listed in the link below to see if the problem will be fixed. http://forum.asrock.com/forum_posts.asp?TID=18416&title=polychrome-not-detecting-5700-xt-gpu" rel="nofollow - http://forum.asrock.com/forum_posts.asp?TID=18416&title=polychrome-not-detecting-5700-xt-gpu With thanks, ASRock TSD |