X570 dual ram not supported / rebooting
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=19224
Printed Date: 04 May 2024 at 9:44am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X570 dual ram not supported / rebooting
Posted By: gabrielgm
Subject: X570 dual ram not supported / rebooting
Date Posted: 11 Jul 2021 at 2:59am
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Hi Guys, I have a problem with my AsRock X570 Phantom Gaming ITX/TB3 (AM4) I am currently running 2.80 BIOS version (I tried with 3.10 too), windows 10 and when I put the second ram into the slot the computer keeps restarting in loop, I thought it was the memory card, but even changing them (swap them) or having only 1 memory ram into the right slot... Currently the computer is working fine with only 1 ram into the slot (32GB), but as soon as I place the second one, it starts the restarting looping. I tried multiple times to make sure that it is right placed... Any advice before I return the motherboard? I don't think there is a BIOS setting where you can "activate" dual ram or something related to this. HyperX Fury, DDR4, 32GB HyperX Fury, DDR4, 32GB AMD Ryzen 9 5950X Palit GeForce RTX 3080 Ti GamingPro Asrock X570 Phantom Gaming ITX/TB3 |
Replies:
Posted By: datonyb
Date Posted: 11 Jul 2021 at 10:39pm
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its struggling to run both sticks at the xmp insert one stick sett bios defaults this should use the jedec spd settings for the ram depending on your sticks its 2133 or maybe upto 2666 test to see it boots at the jedec speeds with one stick then switch off and try second stick then step by step try faster ram speeds ------------- [url=https://valid.x86.fr/jpg250]  [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: Khun_Doug
Date Posted: 12 Jul 2021 at 4:52am
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As Dotany pointed out, this is likely something related to XMP. Disable XMP and step down to 2166. Set the timings to Auto. And be sure to set the voltage to whatever the voltage is supposed to be for that RAM. If that works, you can start bumping up the speeds. Remember that the RAM speed is double the CPU speed (it does two memory cycles). So if you set your RAM at 2600, you need the CPU at 1300. |
Posted By: gabrielgm
Date Posted: 16 Jul 2021 at 10:44pm
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A quick update on my side: The problem was with the motherboard, I sent it back and they confirmed that something wrong was happening. |