No video from onboard or graphics card
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=19297
Printed Date: 19 May 2024 at 9:38am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: No video from onboard or graphics card
Posted By: IronRod
Subject: No video from onboard or graphics card
Date Posted: 24 Jul 2021 at 3:12am
[I submitted a tech request on this but thought I'd post here as well.]
Set up this new system and no BIOS display; no video at power up. Intended to use the onboard HDMI but no output according to monitor. I then tried a known-good separate graphics card (Nvidia GT 640) and still no output.
Power LED comes on; fans all power up and spin.
Both ATX and CPU power cables connected.
Monitor, keyboard, and mouse are known-good (borrowed from another computer).
CPU is found in ASRock compatibility list for this motherboard.
RAM inserted in A2 and B2 per manual for dual channel.
Removed CPU, checked that no pins are bent, and reinstalled CPU.
Configuration
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MB: B550M Phantom Gaming 4 [PN: 90-MXBE90-A0UAYZ, SN: DAM0XB084956]
PSU: EVGA 650 GT [PN: 220-GT-0650-Y1, SN: 2103570608835172]
CPU: AMD Ryzen 3 3300X [PN: 100-100000159BOX, SN: 9KE5201R10510]
RAM: Corsair Vengeance LPX DDR4 8GB (4GBx2) [PN: CMK8GX4M2C3000C16]
Storage:
* Samsung 860 EVO500GB SATA 3 6Gb/s [PN: MZ-76E500, SN: S3Z1NY0M408244]
* Samsung 860 EVO500GB SATA 3 6Gb/s [PN: MZ-76E500, SN: S3Z1NY0M408274]
Display: Onboard HDMI
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Replies:
Posted By: RLGL
Date Posted: 24 Jul 2021 at 9:59pm
CPU does not support on board video. You need a discreet graphics adapter. AKA video card.
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Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi
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Posted By: IronRod
Date Posted: 25 Jul 2021 at 12:20am
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Thanks. As noted in the post, I tried a discrete GPU (Nvidia GT 640, known-working from another computer) and still no video via DVI. Tech support replied so we're working through determining what is wrong.
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