Trouble shooting Fatal1ty H97 Performance Ethernet
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=1950
Printed Date: 26 Dec 2024 at 11:30am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Trouble shooting Fatal1ty H97 Performance Ethernet
Posted By: rickster_
Subject: Trouble shooting Fatal1ty H97 Performance Ethernet
Date Posted: 07 Feb 2016 at 6:42am
|
I could use some help troubleshooting problems with my internet. I am having connectivity issues. I can only load text based content, anything video or picture related won't load (or will take minutes to load). Setup: I have a router that has a cat 6 cable that connects to my ethernet port. Trouble shooting: I have plugged the ethernet cable into my laptop (and disabled wifi) and am able to watch youtube/twitch. I have used compressed air to clean out any dust on the ports of my desktop. This problem appears to be related to my PC and not my ethernet cable or router/ISP. Poor internet connectivity has happened before but I was able to fix it by just bending the ethernet cable which I assume made the metal contacts better. This time the trick hasn't worked. I guess I can try to update the drivers, it looks like the ones i have are outdated by 2 months. I'll also run a couple virus scans in case. Any other suggestions before I request an RMA? |
Replies:
Posted By: wardog
Date Posted: 07 Feb 2016 at 10:39am
First you relinquish the ethernet cable of fault ........
Then you turn on a dime and let loose this nugget ...
Can I trust you're going to RMA the ethernet cable FIRST ???? |
rickster_ wrote:Posted By: parsec
Date Posted: 07 Feb 2016 at 1:08pm
|
You have an Intel I218V network chip, which is just an interface to the Intel network support in the H97 chipset. Intel networking hardware is the best there is IMO, and no chance it is a driver issue, even with an automatically installed Windows 10 network driver. For now, keep your network cable attached to your mother board. If you have the Intel network driver installed, open Device Manager, find the I218 in Network adapters, and double click on it to open its Properties. In the Link Speed tab, find the Diagnostics button, and click it. Start with the Cable tab, and click as many test boxes as you can find. You may get up to six test results back. If it tells you your cable is Ok, try the Connection and Hardware tests. Grab a flash light and remove the network cable from the board's IO panel. Look inside the network RJ45 jack. You should see eight nice straight metal connections inside. If those are bent or damaged, you may need to RMA the board, or try carefully bending them yourself. But as wardog said, get yourself a decent cable if there is the slightest question the cable is bad. They are cheap, but buy a decent one or two. This doesn't even begin to check your network connection, but it really sounds like it is just the cable. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
|
Posted By: rickster_
Date Posted: 08 Feb 2016 at 2:48am
I had no connectivity issues when I tested another device on the same cable.
It looks like I passed all the tests (I have windows 7) http://i.imgur.com/lO6Diet.jpg" rel="nofollow - http://i.imgur.com/lO6Diet.jpg I don't think I have network issues, as none of my family members have experienced connectivity problems (wireless or wired). I even switched ports on the router. None of the pins on the Ethernet pins are bent or damaged. The other thing to mention is that I bought the cable from Home Depot and it's run under my house which has a raised foundation. I had to assemble the plugs myself (the cable has worked for 7 months). I don't know what will be more of a pain, dealing with customer support and disassembling and reassembling my PC or trying to fish the wire under the house. I'd rather my computer just work properly. ------------- Desktop - i5 4460 | Fatal1ty H97 Performance | Crucial 8 gigs ram | Samsung 850 EVO 120GB SSD | Nvidia 750GTX | Dell UltraSharp U2412M | Win 7 64 |
Posted By: wardog
Date Posted: 08 Feb 2016 at 5:26am
|
Next time this one looses connectivity, before jiggling the cable(s), re-run the tests. I hear ya on crawl spaces. Not my fav place either. |