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Trouble installing operating system

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: http://forum.asrock.com/forum_posts.asp?TID=1959
Printed Date: 02 Mar 2024 at 3:48am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Trouble installing operating system
Posted By: jebutler3
Subject: Trouble installing operating system
Date Posted: 09 Feb 2016 at 1:23am
Hello all,

I am a newbie on computer builds, however I have done some upgrades and minor changes etc., to a few of my other computers.  I have completed my first build.  (I will give the details below)  The build is primarily going to be an HTPC.  I got everything installed and everything powered up perfectly.  I am able to get into the UEFI/BIOS just fine and make changes.  I changed the boot order to USB (I'm installing Windows 10 from the USB stick it came with).  Once I save and exit, the screen will give the splash screen as it always does, but then it goes black, and I have a blinking cursor in the upper left corner.  

I have tried changing multiple settings, changed different USB locations on the board and still the same thing. I really don't believe there is an issue with the hardware, just a setting I am missing or doing incorrectly.

ALL help would be GREATLY appreciated.

Here is my setup... 
Brand new hardware:
ASRock FM2A88X-ITX+
AMD A6 6400K 3.9GHz
Hyper X 4GB DDR3 1600 (1 Stick)
Kingston SSD now300 120GB SATA HD
Antec ISK300-150 Case
Windows 10 (on USB)
LG Blu-ray (currently not installed)



Replies:
Posted By: wardog
Date Posted: 09 Feb 2016 at 4:54am
Instead of changing the boot order in the BIOS

1. First set the Kingston SSD as number 1, no need here now for booting from usb

2. When you reboot, at the first moment you're offered, press one of the F key choices that will show something along the line of Selectively Boot, and choose "UEFI: Your Named USB Stick"




Posted By: jebutler3
Date Posted: 09 Feb 2016 at 5:36am
Wardog,

Thank you for replying.
I did this and now I get a black screen and no blinking cursor.


Posted By: wardog
Date Posted: 09 Feb 2016 at 6:52am
Check you installation media on the USB. Recreate it.

That it didn't work on your first post method here hints at something not being right with it(usb files).

What program did you use to create the bootable usb stick with?


Posted By: jebutler3
Date Posted: 09 Feb 2016 at 6:58am
The stick is actually a purchased version of Windows 10.
I tried connecting my blu-ray drive and using the CD that came with the ASRock motherboard.  The disk drive will show activity, but I get a black screen and blinking cursor again


Posted By: wardog
Date Posted: 09 Feb 2016 at 7:48am
Oh! Ok.

Different tack .......

How is it connected to the monitor? Try the lowest "spec' cable the the motherboard and monitor shares.
And no video card listed so I'm going on your using the iGPU of the A6, correct?

What's the part number of your memory?


Posted By: jebutler3
Date Posted: 09 Feb 2016 at 8:02am
The monitor is connected via the Blue VGA cable.  I am using a View Sonic monitor if that helps.  LOL
I also thought that this was an issue yesterday, so I tried my TV connected via my HDMI port.  Same issue with back screen and blinking cursor
 
The info on the memory is...
4GB DDR3 - 1600 CL10 240 -Pin
Hyper X is the brand
Part# HX316C10F/4

You are correct.  Not using a video card. Just using the iGPU.


Posted By: wardog
Date Posted: 09 Feb 2016 at 9:46am
Well, in now knowing what memory it's looking like it's not compatible with your board. That p/n doesn't show up on the list below anyways. Not a good sign.

Nor does it show in ASRocks Memory QVL for the board.
http://www.kingston.com/us/memory/search/Default.aspx?DeviceType=7&Mfr=ASR&Line=Motherboard&Model=89019&DisPart=&Description=Kingston_ValueRam_Memory_HyperX_Memory_for_ASRock_Motherboard_Fatal1ty_990FX_Killer" rel="nofollow -
http://www.kingston.com/us/memory/search/Default.aspx?DeviceType=7&Mfr=ASR&Line=Motherboard&Model=89019&DisPart=&Description=Kingston_ValueRam_Memory_HyperX_Memory_for_ASRock_Motherboard_Fatal1ty_990FX_Killer



Another possibility is maybe, just maybe, it's just a matter of somehow getting the BIOS updated to the latest. But you'll need at least one working and compatible stick for it to boot and then you can flash using.

Have a friend or co-worker you might be able to borrow memory from?



At the lower right of the motherboard, directly below the SATA ports, is your BIOS chip with a white sticker over it. So long as the board is new, not second hand, open boxed etc.... , what is printed on it is the BIOS it is running with. What is typed on the sticker?







Posted By: jebutler3
Date Posted: 09 Feb 2016 at 11:35am
Wardog,

I'm kinda confused on the RAM piece.  The link you had was for 8gb.  Here is the link for the 4gb that I have.  It shows the one that I have at the bottom. (blue in color)
http://www.kingston.com/us/memory/search/Default.aspx?DeviceType=7&Mfr=ASR&Line=Motherboard&Model=89019&DisPart=&Description=Kingston_ValueRam_Memory_HyperX_Memory_for_ASRock_Motherboard_Fatal1ty_990FX_Killer

As far as the BIOS piece, the board says 3.00.  I updated the BIOS when I first setup everything before trying to install Windows.  I was able to Instant Flash it.  The BIOS is currently at 3.40. 


Posted By: jebutler3
Date Posted: 09 Feb 2016 at 11:39am
Sorry.  I tried the link I copied and pasted, however it brought me to the same page you linked.
Sorry about that.

But if you select 4gb at the left and 1600, you'll see the one that I have. (in blue at the bottom)


Posted By: wardog
Date Posted: 09 Feb 2016 at 12:23pm
PM'ing you.




Posted By: wardog
Date Posted: 09 Feb 2016 at 12:37pm
Compliments of tenforums.com, follow the steps of Option 2 linked below to boot the sticks UEFI 10 installation. Nothing beats a graphical step-through.

http://www.tenforums.com/tutorials/21756-usb-drive-boot-windows-10-a.html#option2" rel="nofollow - http://www.tenforums.com/tutorials/21756-usb-drive-boot-windows-10-a.html#option2

Post back after following that guide on just what happens there.


Posted By: parsec
Date Posted: 09 Feb 2016 at 1:37pm
Originally posted by jebutler3 jebutler3 wrote:

Hello all,

I am a newbie on computer builds, however I have done some upgrades and minor changes etc., to a few of my other computers.  I have completed my first build.  (I will give the details below)  The build is primarily going to be an HTPC.  I got everything installed and everything powered up perfectly.  I am able to get into the UEFI/BIOS just fine and make changes.  I changed the boot order to USB (I'm installing Windows 10 from the USB stick it came with).  Once I save and exit, the screen will give the splash screen as it always does, but then it goes black, and I have a blinking cursor in the upper left corner.  

I have tried changing multiple settings, changed different USB locations on the board and still the same thing. I really don't believe there is an issue with the hardware, just a setting I am missing or doing incorrectly.

ALL help would be GREATLY appreciated.

Here is my setup... 
Brand new hardware:
ASRock FM2A88X-ITX+
AMD A6 6400K 3.9GHz
Hyper X 4GB DDR3 1600 (1 Stick)
Kingston SSD now300 120GB SATA HD
Antec ISK300-150 Case
Windows 10 (on USB)
LG Blu-ray (currently not installed)


wardog, I don't know if you caught this, or frankly if it even matters, but jebutler3 is using a new to Microsoft type of media, a USB flash drive for Win 10 supplied by Microsoft with the installation files on the USB flash drive. So NO optical disk supplied with the Win 10 license, instead a USB flash drive.

I've used USB flash drives to install Windows for years now, of course created by me either from an optical disk, or a download of an ISO Windows installation file. The guide you linked to is perfectly good for a self-created USB flash drive Windows installation media.

But I wonder if this new USB installation media from MSoft has some special instructions included with it. I've never used one supplied by MSoft, so I don't know either way.

jebutler3, can you check the Win 10 package you have for any instruction for using the USB flash drive?

Personally, I always select the USB flash drive installation media in the Boot Order list in the UEFI/BIOS. There is a specific reason I do this, which is indirectly related to using a USB flash drive.

I have never had a problem when the PC reboots after the installation, of the installation media booting again instead of the OS installation on the target drive.

Questions for you jebutler3:

Are you using all default UEFI settings when you try to install Win 10?

If not, what SATA mode are you using? AHCI? Or something else?

I assume you see, as wardog said, to use the entry on the boot selection screen of "UEFI: <flash drive name>". Do you see any other entries, such as "AHCI: <flash drive name>"?

If you do see an entry, "AHCI: <flash drive name>", or "RAID:" if you are using RAID, choose that one instead and see what happens.


-------------
http://valid.x86.fr/48rujh" rel="nofollow">


Posted By: wardog
Date Posted: 09 Feb 2016 at 1:50pm
Originally posted by parsec parsec wrote:


wardog, I don't know if you caught this, or frankly if it even matters, but jebutler3 is using a new to Microsoft type of media, a USB flash drive for Win 10 supplied by Microsoft with the installation files on the USB flash drive. So NO optical disk supplied with the Win 10 license, instead a USB flash drive.

I've used USB flash drives to install Windows for years now, of course created by me either from an optical disk, or a download of an ISO Windows installation file. The guide you linked to is perfectly good for a self-created USB flash drive Windows installation media.

But I wonder if this new USB installation media from MSoft has some special instructions included with it. I've never used one supplied by MSoft, so I don't know either way.


I did , and did.

Yet I can not for one minute understand what any special instructions would be. It has to boot in UEFI, right? So any new board should be primed and ready to perform that, given the correct UEFI installation steps be followed.

I find it much easier to follow along with pictures. Head outta the gutter buddy. Head outta the gutter. That's why I linked what I did. Pictures are worth a thousand words and my fingers are tired. Head outta the gutter. Tongue





Posted By: wardog
Date Posted: 09 Feb 2016 at 1:58pm
Jeebus. You don't have a son or daughter that may have erased that stick for homework purposes do you?

Now's probably a good time to look at just what is on the stick. It may have become corrupted too.


Posted By: parsec
Date Posted: 09 Feb 2016 at 2:25pm
Originally posted by wardog wardog wrote:

Originally posted by parsec parsec wrote:


wardog, I don't know if you caught this, or frankly if it even matters, but jebutler3 is using a new to Microsoft type of media, a USB flash drive for Win 10 supplied by Microsoft with the installation files on the USB flash drive. So NO optical disk supplied with the Win 10 license, instead a USB flash drive.

I've used USB flash drives to install Windows for years now, of course created by me either from an optical disk, or a download of an ISO Windows installation file. The guide you linked to is perfectly good for a self-created USB flash drive Windows installation media.

But I wonder if this new USB installation media from MSoft has some special instructions included with it. I've never used one supplied by MSoft, so I don't know either way.


I did , and did.

Yet I can not for one minute understand what any special instructions would be. It has to boot in UEFI, right? So any new board should be primed and ready to perform that, given the correct UEFI installation steps be followed.

I find it much easier to follow along with pictures. Head outta the gutter buddy. Head outta the gutter. That's why I linked what I did. Pictures are worth a thousand words and my fingers are tired. Head outta the gutter. Tongue





Nope, it is not required to boot in UEFI mode with a USB flash drive. A properly formatted USB flash drive gives us the option to install and boot in UEFI mode. I see two entries every time I use a USB flash drive installer, "UEFI:" and usually "RAID:", since I use that alot, or "AHCI:", the default SATA mode.

The UEFI entry tries to use the EFI boot loader and the EFI Option ROM. But if CSM is not set right, the latter won't be used.

AHCI will use the standard boot loader and standard Option ROM, unless CSM is configured to use the EFI stuff. Intel RAID, at least on new boards, will use the EFI Option ROM regardless of the CSM configuration, but that is due to Intel allowing RAID arrays of PCIe SSDs, and NVMe PCIe SSDs. Clap The mixture of storage protocols is the cause for this kludge, so a double edged sword. Dead

But mix all that stuff together, and it is a big mess. Some might argue inconsistent, I would agree. It is not helping people understand how CSM works, and how UEFI and Legacy booting works. The two are related, but the kludge mentioned above makes it more confusing. Not to mention that MSoft does not follow the EFI rules completely in their UEFI installations. Which I think is a good idea by MSoft. That allows you to boot your installation in both UEFI and Legacy mode. Why not?

I've been playing with this stuff for several years now, plus the new PCIe SSDs, and I barely get it. Confused


-------------
http://valid.x86.fr/48rujh" rel="nofollow">


Posted By: wardog
Date Posted: 09 Feb 2016 at 9:40pm
""It has to boot in UEFI, right?""

I realize it can boot either way. My point there was it(the stick) wouldn't be confined to only a NON-UEFI installation.



Posted By: jebutler3
Date Posted: 10 Feb 2016 at 2:04am
ok...Going to try to answer all of the asks...

first...correct.  It is a USB stick from Microsoft.  The instructions are very basic...
1.)Insert USB Into device
2.)Power on computer and config to boot from USB
3.)If prompted, enter product key
4.)Read and accept license terms

Kids haven't messed with this one.  Only been with me in this computer on my work desk.
Tried it on another computer i have.  It has all of the Windows stuff on it.  I didn't want to try installing it, so I didn't mess up that computer.  But it has all of the lovely Microsoft stuff on it, boot folders, setup etc.
 
I don't think it is the MSFT USB stick...  
I connected my blu-ray and put in the ASRock CD that comes with the motherboard.  I should be able to boot to this also.  

When I F11 and select the Blu-Ray drive
When I select AHCI P2: (hp  BD MLT UJ240), the screen will go black, and I will get a blinking cursor in the top left.

When I select UEFI: (hp  BD MLT UJ240), the screen just goes black. No cursor.

When I select USB: with the content description (KDI-MSFTWindows 10 PMAP) the screen will go black, and I'll get a blinking cursor in the top left

When I select UEFI: with the content description (KDI-MSFTWindows 10 PMAP) the screen just goes black.  No cursor.

In the BIOS under the Boot tab for Boot Option Priorities, it says...
Boot Option 1: AHCI and my SSD
Boot Option 2: HP Blu-Ray
Boot Option 3: USB KDI-MSFTWindows 10 PMAP
Boot Option 4: UEFI KDI-MSFTWindows 10 PMAP
Boot Option 5: UEFI Built-in EFI Shell 

But I'm guessing this gets overridden when I select F11 and select where I want to boot to.

As far as SATA Mode...
Under the Advanced tab...All of the things listed there are...
SATA Controllers - Enabled
SATA Mode - AHCI Mode
AMD AHCI BIOS ROM - Disabled
SATA IDE Combined Mode - Enabled
HARD DISK S.M.A.R.T - Enabled

Then it list the SATA slots...
SATA3_1 - SSD
SATA3_3 - HP Blu-Ray

It lists more slots...I just omitted the ones that don't have anything connected.


Posted By: wardog
Date Posted: 10 Feb 2016 at 3:22am
Change
SATA IDE Combined Mode - Enabled

To
SATA IDE Combined Mode - Disabled


And retry please.


Posted By: jebutler3
Date Posted: 10 Feb 2016 at 4:53am
Made the change....
Tried to boot on USB & UEFI for the MSFT stick... Same results.


Posted By: onexistence
Date Posted: 09 May 2016 at 10:20pm
Any updates on this? I'm having the same issue trying to install openELEC via USB. Same MB/CPU/mem combination. I can get into BIOS fine (at least at first). Sometimes video disappears while I'm in there. If I try to boot from usb, video is lost immediately. Starting to wonder if it's mem incompatibility, although I'm not sure if that would result in this issue..? Would expect to not be able to POST in that case, but maybe not. I'm still on BIOS version the MB shipped with. Need to check what that is when I get home tonight. Might try instant flash to latest. I'll also try to dig up a different mem module to test with. Just curious if OP has had any luck since initial discussion since it's been several months. I'll update here if/when I figure out the problem. Thanks in advance for any help.

MB: ASRock FM2A88X-ITX+
CPU: AMD A6-6400K -- AD640KOKHLBOX
Mem: Kingston HyperX Fury 4GB 1600 DDR3 -- HX316C10F/4


Posted By: jebutler3
Date Posted: 09 May 2016 at 11:11pm
Onexistence,

Final update on this one...
I ended up calling ASROCK tech support.  The tech rep was very good.  We did a ton of troubleshooting.  Come to find out it was the actual board.  He suggested since it was only a week old, I contact the place I purchased it from and get it exchanged.  

Once I received the new one, I installed it and didn't update the BIOS and installed Windows directly from the USB as the instructions stated.  SUCCESS!  So it may have been the board, the BIOS update, bad cloudy day, I don't know.  

I still haven't updated the BIOS, for fear of losing the system, however to this day, my HTPC has been "ASROCK" solid!  :-)

Give tech support a call and troubleshoot with them.  Make sure you have time and are in front of the system.  There will be a number of steps for you to complete.

Good luck,
James


Posted By: onexistence
Date Posted: 09 May 2016 at 11:31pm
Thanks for the quick reply! I was just hoping it was a simple obvious fix. I'm going to check all the connections one more time when I get a chance. I've already checked the 20-pin and 4-pin power connectors multiple times, so I'm confident it's not that. Maybe the memory is not fully seated or the usb headers are connected improperly. Failing that, I might be looking at an RMA. :( I'll post an update when I get to a bootable state.


Posted By: onexistence
Date Posted: 15 May 2016 at 3:48am
Quick update. Tried cpu and memory from another computer (both compatible with the motherboard). Also tried updating bios to 3.40. Same result in every scenario. I emailed ASRock tech support. Waiting to hear back in case they have any other ideas, but I'm assuming I'll need to RMA at this point.


Posted By: jebutler3
Date Posted: 15 May 2016 at 7:13am
Unfortunately that was my same result. But like I said, this one has been pretty solid.
Good luck with tech support. They were excellent when I dealt with them.


Posted By: onexistence
Date Posted: 14 Jun 2016 at 9:25pm
Final update:

Took me awhile to get back to this. RMA'd the mobo and bought the same model again. Fired it up last night and had no issues getting past POST. I seem to be running into a software issue with openELEC now, but obviously that's a separate issue.



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