Asrock p67 pro 3 error code 62
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=1965
Printed Date: 26 Dec 2024 at 2:42pm Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Asrock p67 pro 3 error code 62
Posted By: G_Kelley
Subject: Asrock p67 pro 3 error code 62
Date Posted: 09 Feb 2016 at 4:23pm
So i got a second hand 7870 to replace the gtx 560 that i was using and i was thinking no problem ill jsut install the nvidia drivers and the install the 7870 and be good but i was wron when i press the start button it goes through all the debug codes like normal until it gets to 62 then in freezes i know that debug code is something to do with the southbridge runtime process is there any way to fix this btw i have tried clearing the cmos all 3 ways using only 1 stick of ram and i even tried different bios and i still get the same error.
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Replies:
Posted By: Xaltar
Date Posted: 09 Feb 2016 at 4:50pm
What BIOS version are you using? The reason I ask is because the latest states "Improve VGA Compatibility" which adds support for newer GPUs.
Before you go updating the BIOS read below carefully.
BIOS updates for Sandybridge boards to add Ivybridge support have been known to be problematic if the correct steps are not followed exactly. This is not a problem if you are using an Ivybridge CPU as that would mean the potentially problematic update is already in place. Once that update has been performed all subsequent updates will behave as normal. If memory serves the update process is 2 fold and will continue after the initial flashing stage on the next boot. Removing the flash drive containing the update or powering off the system prior to the second phase completing will brick the BIOS. If you do choose to go ahead with an update and you are using a Sandybridge CPU you must keep this in mind. Use instant flash with the update saved to a fat32 formated flash drive and do not remove the drive or power off the system until it has successfully passed the post process and begun loading the OS. I would recommend allowing it to boot into the OS then restarting at least once from within the OS before powering off the system just to be safe.
Scary as all this may sound the reality is actually pretty simple, the update in question updates 2 elements of the boards functionality requiring a restart between the 2 stages, interrupting between the 2 stages is what causes the issue.
Now all this is moot if you are already using an Ivybridge CPU, in which case go ahead and update to v3.30 if you have not already. It is always wise after an update to allow the system to fully boot before removing the flash drive containing the update or shutting the system down however Users who follow that basic precaution never encountered the issue I mentioned above.
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Posted By: G_Kelley
Date Posted: 10 Feb 2016 at 2:44pm
Im still using a sandybridge i7 and cant for the life of me find the instant flash 3.20 bios download. The only option from the asrock website for my motherboard is to update through widows(via .exe installer) and its kind of aggravating for me to try to figure out how to create a bootable usb for the bios ( i have never had to do this before so im kind of a noob at it ) and i dont have the money to take it to the local pc shop to get it working so is there any easy way to create a bootable usb for the bios update
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Posted By: Xaltar
Date Posted: 10 Feb 2016 at 2:53pm
I can download the instant flash version but for some reason it is not listed on the download page. ASRock usually takes things down for a reason so to be on the safe side I guess you can try the windows flash. Just be sure to follow the instructions.
What BIOS are you currently running? If it isn't 3.10 or greater then you may need to flash to 3.10 first and then to 3.30.
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Posted By: G_Kelley
Date Posted: 10 Feb 2016 at 3:56pm
i was running 2. something then i got the 3.10 like you suggested then i got the 3.30 and folowed all steps and i m still getting the same error and from what i have found error code 62 is pretty common with the p67 pro3 after updating the bios to 3.10 and above
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Posted By: Xaltar
Date Posted: 10 Feb 2016 at 4:45pm
Ok so I have done some poking around on this issue and it seems there are a lot of posts out there about it. I will reiterate some of what I found here for you to try.
1. You have switched from Nvidia to AMD on the GPU, some threads suggest that not removing the old drivers correctly can cause a 62 post code. Try booting off the old GPU and using DDU (display driver uninstaller) from safe mode. Not sure how this could cause a post code error but I found the same info in a few different places so it's worth a shot. In all honesty though I would just try disconnecting the HDDs and see if it posts without one.
2. Have you tested the new GPU in another system or otherwise know for sure that it is working? You can try cleaning the contacts on the GPU and blow out the PCIe slot with some canned air. If the old GPU had been in the system for a long time it is possible some dust may be causing poor contact.
3. Make sure no peripherals are connected to the system, apparently some USB devices can cause the 62 post code in conjunction with certain GPUs.
The BIOS version should remain on 3.30 as it will have maximum compatibility for your setup. I am afraid this list isn't as helpful as I would have liked
Good luck
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Posted By: G_Kelley
Date Posted: 11 Feb 2016 at 4:13am
do you think that it could be my psu (antech tp3 550w) i read a forum post saying that a psu that isnt able to supply enough power could cause this problem. That being said my psu has 18amps on the 12volt rail and the 7870 requires at least 23amps on a 12volt rail do youthink that this could be the issue
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Posted By: Xaltar
Date Posted: 11 Feb 2016 at 4:38am
At this point I would try and verify that the GPU actually works. You stated that it is second hand so it is possible that it could be dead/faulty. The power supply could be the culprit yes but I think you should verify the GPU is working before you replace the PSU.
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Posted By: roast79
Date Posted: 11 Feb 2016 at 5:12pm
Am having the same problem, dr Debug 62,
It was working fine one day, then yesterday nothing
I have a z170 / 6600k / 16 gig ram and nvidia 980 ti, 250 ssd am running bios 1.20.
I have email ASrock and they gave me the link to update, but my system crashes just gets a black screen. I have to go into my bios B and copy B>A.
It is getting so frustrating.
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Posted By: G_Kelley
Date Posted: 11 Feb 2016 at 11:11pm
I'm actually in my way right now to get the card tested. Hopefully I didn't buy a bricked card but for $22 I couldn't pass it up
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Posted By: wardog
Date Posted: 12 Feb 2016 at 3:15am
G_Kelley wrote:
do you think that it could be my psu (antech tp3 550w)...
....That being said my psu has 18amps on the 12volt rail and the 7870 requires at least 23amps on a 12volt rail do you think that this could be the issue |
Yea. That math just doesn't add up. The Antec you have is an 18a single 12v rail psu. That 18a rail just isn't going to output 23a magically.
New psu time IMO.
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Posted By: G_Kelley
Date Posted: 12 Feb 2016 at 11:45am
But what I don't understand about the psu is I'm running a dying gtx 560 (it has started artifacting) which requires 24amps on a single 12v rail thats what I don't understand they have very similar power draw and psu requirements. I had the 7870 tested and it wasn't giving a signal to the monitor on their test bed anyways I'm about to go over it with a magnifier glass and see if anything is missing. I am determined I to use this 7870
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Posted By: parsec
Date Posted: 12 Feb 2016 at 2:30pm
roast79 wrote:
Am having the same problem, dr Debug 62,
It was working fine one day, then yesterday nothing
I have a z170 / 6600k / 16 gig ram and nvidia 980 ti, 250 ssd am running bios 1.20.
I have email ASrock and they gave me the link to update, but my system crashes just gets a black screen. I have to go into my bios B and copy B>A.
It is getting so frustrating.
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The OP of this thread is using a P67 chipset board, released at the end of 2011, using an Intel 2nd Generation processors.
Your board has a Z170 chipset, released in the second half of 2015, using an Intel 6th Generation processor.
Very different boards, years apart.
Plus we don't even know what model of mother board you are using.
ASRock gave you a link to update... what?
Please start your own thread and include the model of board you are using plus the information in this post.
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Posted By: Xaltar
Date Posted: 12 Feb 2016 at 2:45pm
There are any number of ways a GPU can die and it can be very difficult to figure out. There are some things you can try but you will need to seek help on that from a more GPU centric forum. From my own experience though here are a few things that it could be:
It could be a bad VBIOS flash that has bricked the card The memory may have failed The VRMs could be dead The core could be cracked due to messing with the cooler Something could be shorting on the PCB (fluid from water cooling, cat pee etc) Blown output fuses/resistors, you would have to locate these and test them with a multi-meter.
The best place to start is to strip off the cooling unit and thoroughly examine the PCB with a magnifying glass looking for residue, burn marks, missing components and a cracked/chipped core.
Once you have done that and if everything looks to be in order you can clean the card carefully with isopropyl alcohol and an old soft toothbrush. Be sure you clean the contacts on the PCIe connector thoroughly.
Now when you say there is no signal from the GPU, do you know if the GPU is detected by the OS? To test this you would need to run it in a system with an iGPU so you can boot from the onboard graphics with the 7870 connected to the system. If it is detecting in the OS then there may be hope. If not you can try and download the latest vBIOS for the GPU from it's manufacturer website and see if you can flash the vBIOS using the correct tools. If it was a bad flash that may revive the card.
There are other more drastic steps that can be taken but it is best to try all this first as the "last resort" I have in mind could just kill the GPU completely.
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Posted By: parsec
Date Posted: 12 Feb 2016 at 3:11pm
G_Kelley wrote:
But what I don't understand about the psu is I'm running a dying gtx 560 (it has started artifacting) which requires 24amps on a single 12v rail thats what I don't understand they have very similar power draw and psu requirements. I had the 7870 tested and it wasn't giving a signal to the monitor on their test bed anyways I'm about to go over it with a magnifier glass and see if anything is missing. I am determined I to use this 7870
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How long have you had your Antec TP3-550? It was introduced in 2006, and sold apparently until 2009. So minimally about seven years old.
Let's look at the specs on this PSU itself and see what we find:
While it shows 18A maximum for each of the three +12V rails, we can see below the main specs that the total of the three +12V rails at the same time has a maximum load of 42A.
That is not quite the simple total of 18A x 3 = 54A.
If we assume an equal load distributed on each of the three +12V rails, 42A / 3 = 14A or 168W per rail.
If the PCIe power cables are wired with one on each of the three +12V rails, or two on two of the +12V rails, then it might be possible to power the video cards fine with this PSU. That wiring would make sense, but is an unknown.
Next, note that a total power output of 42A from the three +12V rails, is 42A x 12V = 504W. That leaves 46W for the load on the +5V and +3.3V rails combined.
Finally, we have not yet taken into account the +12V power needs of everything besides the video card. That is the CPU, HDDs, fans, mother board, etc.
Regardless, with the correct connections, you can (and have) get by with using the GTX 560 with that PSU. That is because you aren't constantly using the card at full power.
BUT, you are stressing that PSU to near or at its maximum capacity while gaming. The 7870 can use even more power.
Your GTX 560 may be artifacting because it is not getting enough power. That card may not be failing, but the PSU is instead.
Checking the 7870 for missing parts is not a bad idea. Look for damaged or burnt parts too. Also, memory chips, the GPU chip itself, and others, may be bad and show no signs of damage.
I just looked up 7870 cards for sale, Used, on Amazon. None were less than ~$150. Given what you paid, I hope it works.
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Posted By: Xaltar
Date Posted: 12 Feb 2016 at 3:35pm
parsec wrote:
I just looked up 7870 cards for sale, Used, on Amazon. None were less than ~$150. Given what you paid, I hope it works.
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Indeed, for that price it is totally worth having some fun with it and trying to make it work again. Once he has done all the things suggested already I can suggest a few more things I have done on old GPUs to breathe life back into them in the past.
I used to have a bin full of old, dead GPUs that I would pirate parts from (usually fans and coolers) and occasionally when I was bored would try and revive some of them. The most common cause of failures on higher end cards were failed attempts at "unlocking" them via vBIOS updates. In many cases flashing them back to stock revived them but the process can be tricky. The next most common was failed attempts at adding aftermarket cooling/water cooling where the user cracked/chipped the core. Sadly that is not correctable.
I also agree with Parsec and Wardog on the PSU issue, I would replace it and see if your 560 stops artifacting.
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Posted By: G_Kelley
Date Posted: 12 Feb 2016 at 4:32pm
ive got an old nvidia 8x gpu in there now and i run speccy and the 7870 was detected as a "basic amd video adapter" but i cant seem to find a bios that i can download i went to the power color website looked at my exact card and nothing. I did find a russian website that had a link for a bios download but when i clicked on it nothing happened. I did lean the card and look it over and everything seemed to be fine i hope that its just a bricked bios btw i get no video but the fans work just fine on it
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Posted By: Xaltar
Date Posted: 12 Feb 2016 at 4:57pm
If the card is detected then it is not the vBIOS. The vBIOS determines everything about the card at post so if it is corrupt or broken the card will not detect at all, not even as "basic xxxx". If it is detecting then the issue is coming from elsewhere and now you need to determine if it is just an output problem, blown fuses or resistors on the outputs or if there is a deeper issue. Right near the HDMI/DVI/ect connectors there should be a collection of resistors and components that trace directly to the outputs. This is where you will need to look, very carefully, for any burned/missing components.
I personally suspect that the outputs are blown. If it was bad memory or a bad core typically the card will display something, usually flashing colors, garbled nonsense etc. There should be tiny fuses connecting to each of the display outputs but also a further array of fuses and circuitry that connects to all of those. If all the outputs are providing no signal then likely something is damaged at a point before the signal is split to all the outputs. Trace the circuits very carefully back from one of the outputs and find the point the signal is split. Examine the components in that area very carefully, you should find a blown fuse, resistor or IC.
Interestingly, if you know any electronics gurus this problem should be easy for them to trace and correct, if it is only an output issue then it is no different than the circuitry found on a TV, radio or any other device that has inputs/outputs. I have a friend that usually does this kind of stuff for me for free but depending on where you live it may be cheaper and easier to give it to a professional to check the output circuitry.
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Posted By: G_Kelley
Date Posted: 12 Feb 2016 at 5:18pm
so what does said blown fuse look like the reason i am asking i couldn't find a picture of one and thanks to every one who is helping me trouble shooting this "deep" is new to me
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Posted By: Xaltar
Date Posted: 12 Feb 2016 at 5:48pm
You will likely need to use a digital multimeter to test for resistance. If you google search "GPU output fuse" you should find a lot of images of both resistors and fuses used on various GPUs. They can look vastly different from one manufacturer to the next so I can't describe what they will look like.
All the components following a circuit trace should provide resistance though so if you find one that does not that looks anything like these:
They should absolutely have a resistance rating on a test meter. If you find one that does not (it must look visually similar to these, the color can vary) you can try the pencil trick.
For the pencil trick you basically draw a line on the resistor/fuse in pencil that connects the 2 solder points. This should be conductive enough to get signal on the GPU if that is the only damaged component. The thicker the line the greater the conductivity. Generally any component soldered on to the PCB at each end like this should have a resistance rating. Now, once you identify the damaged component/components and tested with the pencil trick you really should replace the broken components with matching ones. There should be numbers on the components that will allow you to order them. If you do get this far you need to be careful to orient the replacements the right way or you will damage other components and probably brick the GPU completely.
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Posted By: wardog
Date Posted: 12 Feb 2016 at 6:22pm
Time for troubleshooting basics .........
Fire it up with that GTX 560(btw, https://www.techpowerup.com/reviews/ASUS/GeForce_GTX_560_TOP_Direct_Cu_II/25.html" rel="nofollow - GTX 560 TOP Direct Cu II 1GB @ MAX of 220W 18.3A ), run your game of choice and place your hand at the exhaust side of the PSU.
How warm is the air exhausting from it? My guess, for a psu mind you, is very warm to hot.
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Posted By: wardog
Date Posted: 12 Feb 2016 at 6:26pm
wardog wrote:
Time for troubleshooting basics .........
Fire it up with that GTX 560(btw, https://www.techpowerup.com/reviews/ASUS/GeForce_GTX_560_TOP_Direct_Cu_II/25.html" rel="nofollow - GTX 560 TOP Direct Cu II 1GB @ MAX of 220W 18.3A ), run your game of choice and place your hand at the exhaust side of the PSU.
How warm is the air exhausting from it? My guess, for a psu mind you, is very warm to hot. |
I should add .......
If you have a vacuum cleaner with 11 fans acting as your case do this with the side panel off to get a better representation of how hard your psu is straining to keep up.
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Posted By: G_Kelley
Date Posted: 12 Feb 2016 at 6:55pm
if i game for like 24hrs strait its gets warm but for most of my gaming sessions 2-8 hrs its blowing cold air out and this is with the side panel off at all times as my 212 evo wouldn't fit with the side panel on
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Posted By: G_Kelley
Date Posted: 14 Feb 2016 at 6:47am
so speaking of psu what you you all recommend
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Posted By: G_Kelley
Date Posted: 14 Feb 2016 at 5:28pm
Well I cleaned the x16 slot in my mobo and out and out the 7870 in again and run speccy (I'm still using a x8 pci gpu) and it now shows ati amd radeon 7800 series (ati aib) but still freezes up at dr. Debug code 62
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