B550 Phantom Gaming 4 iGPU issues with Ryzen 5700g
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=19754
Printed Date: 05 May 2024 at 4:40am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: B550 Phantom Gaming 4 iGPU issues with Ryzen 5700g
Posted By: Constream
Subject: B550 Phantom Gaming 4 iGPU issues with Ryzen 5700g
Date Posted: 27 Oct 2021 at 12:08pm
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So I had a Ryzen 3 3200g on this board before. I was using the iGPU as my primary video adaptor and the new version of the GeForce GT 710 with 4 HDMI outputs as my secondary adaptor for my 2 extra monitors. All was working fine. I just upgraded to a Ryzen 7 5700g and the iGPU just wont work. I tried to remove the GeForce and then it wont boot and sticks on the bios debug led, as if there were no GPU present. I am using the latest version of the bios, which is supposed to support the 5000g series. I am really at a loss here. I found that the specific model number supported for the 5700g is 100-000000263-00 which is the OEM one and I bought the retail one 100-100000263BOX. Could it be as stupid as that why it's not working? The "CPU part" is working fine however, scoring within the benchmark margin of error. Links : My CPU : https://www.newegg.com/amd-ryzen-7-5700g-ryzen-7-5000-g-series/p/N82E16819113682?quicklink=true" rel="nofollow - https://www.newegg.com/amd-ryzen-7-5700g-ryzen-7-5000-g-series/p/N82E16819113682?quicklink=true CPU Support list : https://www.asrock.com/mb/AMD/B550%20Phantom%20Gaming%204/#CPU" rel="nofollow - https://www.asrock.com/mb/AMD/B550%20Phantom%20Gaming%204/#CPU Bios : https://www.asrock.com/mb/AMD/B550%20Phantom%20Gaming%204/#BIOS" rel="nofollow - https://www.asrock.com/mb/AMD/B550%20Phantom%20Gaming%204/#BIOS Something weird about the bios I don't understand is they write "To support Ryzen 5000 G-series processors, it requires to update the BIOS with Matisse, Renoir or Vermeer CPU". But my CPU is a Cezanne core... Any insights would be helpful thanks! |
Replies:
Posted By: Constream
Date Posted: 27 Oct 2021 at 12:57pm
| Actually got the answer from tomsharware forum, just had to clear my CMOS. |
Posted By: Xaltar
Date Posted: 27 Oct 2021 at 2:17pm
Thanks for getting back to us with your fix. Enjoy the upgrade  ------------- 
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Posted By: Mountainman360
Date Posted: 27 Dec 2021 at 11:19pm
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Xaltar Thanks for commenting back. I'm having problems now with a new build and was wondering if clearing the cmos would help. Would shorting it out with a screw driver or anything metal work? Asrock didn't send a cmos cap with the motherboard. ------------- niles |