RX6800XT PGD 16GO Black screen
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD and Intel Graphics Card
Forum Description: Question about ASRock AMD and Intel graphics card
URL: https://forum.asrock.com/forum_posts.asp?TID=19783
Printed Date: 30 Nov 2024 at 6:07pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: RX6800XT PGD 16GO Black screen
Posted By: Minkkinen
Subject: RX6800XT PGD 16GO Black screen
Date Posted: 04 Nov 2021 at 3:22am
Black screen crashes when launching games. The stress test passes, but the games and 3DMark tests crash. A clean reinstallation of the driver was performed. All possible operations with Windows and the motherboard are completed. Excess temperatures were not detected according to the GPU-Z data.
PSU Thermaltake GF1 1200 W
MSI B360-A PRO
i7 8700
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Replies:
Posted By: Minkkinen
Date Posted: 04 Nov 2021 at 3:45am
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P.S. the video card was purchased in the Russian Federation.
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Posted By: ASRock_TSD
Date Posted: 04 Nov 2021 at 12:08pm
Dear Minkkinen,
Thank you for posting your query to the ASRock forum.
Regarding your question, please remove the graphics card and run the games and 3DMark with the onboard graphics to see if the problem will still occur.
With thanks,
ASRock TSD
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Posted By: Minkkinen
Date Posted: 04 Nov 2021 at 1:26pm
Problem missing with onboard graphics and RTX2070. The problem was discovered right after the first installation of the video card.
Successful tests in OССT have been carried out on all system components, including the GPU and GPU memory.
6800 XT is connected to the power supply with three separate cables. Another power supply unit was checked with the same result.
Windows with all updates, ufi bios, fast boot disabled. The AMD drivers were installed differently, the result is the same.
Lowering the game resolution to 1080 from 1440 slightly increases the game time, no more than 10 minutes, but the crash still occurs. Time Spy test sometimes passes and sometimes fails. Fire Strike never, sometimes crashes at the beginning, sometimes in the middle. Reducing the voltage and frequencies also gives a slightly longer runtime in the game, the difference is in minutes.Excess temperatures were not noticed in FPS Monotor, also monitored the memory temperature.
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Posted By: ASRock_TSD
Date Posted: 04 Nov 2021 at 1:59pm
Dear Minkkinen,
Thank you so much for the reply.
Regarding your case, the graphics card might need to be checked, kindly contact the distributor where the graphic card was purchased from for further assistance.
With thanks,
ASRock TSD
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Posted By: Minkkinen
Date Posted: 04 Nov 2021 at 2:17pm
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The distributor refused to accept the video card and sent it to an authorized service, but there is no such thing in Russia. We'll have to put it on the shelf and forget.
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Posted By: weston343
Date Posted: 05 Jan 2022 at 12:37pm
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im dealing with a similar issue the card stopped registering on my MB and they Refuse to accept it for repair its not even 1 year old
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