[SOLVED] Skylake build randomly freezes/hangs
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=2106
Printed Date: 10 May 2024 at 1:35pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: [SOLVED] Skylake build randomly freezes/hangs
Posted By: Coolshark
Subject: [SOLVED] Skylake build randomly freezes/hangs
Date Posted: 28 Feb 2016 at 11:52pm
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Hello everyone, As soon as I resume my system from Idle state, if I do run any program, game or file from my secondary SSD it goes 100% disk usage and system totally hangs. Windows event log viewer shows the following: Storahci, ID 129, Reset to device, \Device\RaidPort0, was issued ID 51, An error was detected on device \Device\Harddisk2\D during a paging operation (where Harddisk2 is my games ssd) System (OC 4.5Ghz @1,360Vcore, XMP1 3000Mhz): Intel Core i5 6600K Asrock Z170 Extreme4 2x8Gb Corsair Vengeance LPX 3000Mhz Samsung 850EVO (os) Crucial M500 (games) 1Tb WD Red (storage) Gigabyte GTX 970 G1 Gaming EVGA Supernova GS 550W WORKAROUND: http://www.sevenforums.com/tutorials/177819-ahci-link-power-management-enable-hipm-dipm.html" rel="nofollow - (source) By enabling "Adaptive" for HIPM and DIPM in advanced power states I've been able to fix the issue, this wasn't a solution but a workaround because in this condition my hard drives won't go low power consuption anymore, and I don't want it for a long-term system. SOLUTION: http://scottiestech.info/2012/09/01/windows-8-freezes-or-hangs-the-fix-that-worked-for-me/" rel="nofollow - (source) I've been able to fix this issue by setting "Hot-Plug" in Bios for all my SSD & HDD (Asrock Z170 Extreme4). This seems to be related to Windows10 and the new ACHI technology, hope it helps! |
Replies:
Posted By: Xaltar
Date Posted: 29 Feb 2016 at 12:38am
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From accounts here on the forums the best BIOS version for your board would be 2.40. BIOS versions before and after seem to be problematic on some configurations. Try 2.40 and see if that resolves your issues. ------------- 
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Posted By: Coolshark
Date Posted: 29 Feb 2016 at 7:01pm
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Hello Xaltar, I've updated to bios P2.40 but problem still here.
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Posted By: Xaltar
Date Posted: 29 Feb 2016 at 7:17pm
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Looking at the thread you linked on Toms as well as posts here on the ASRock forums it seems this is a very common issue. I have seen it mentioned that increasing the VCCIO to about 1.1 and VCCSA to about 1.15 seems to help in some cases. It may be worth giving it a try. You can also try turning off XMP and running your RAM at 2133 to check for improved stability. From my reading on the subject it seems that the issue is coming from RAM and XMP in most cases. I don't have a Z170 board to test with and my H170 does not allow for RAM speeds greater than 2133 so I have not run into any issues like this on my system. -------------
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Posted By: Coolshark
Date Posted: 29 Feb 2016 at 7:30pm
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Hello Xaltar, seems like my problem isn't a proper hard lock. The system seems to work pretty fine, I can run as many stress test as I want, Prime95, Unigine Heaven, x264 stress test, RealBench, MemTest and many others, everything works just fine! The problem happens totally random, may happen in game, may happen while watching a youtube video, but it's not a black screen or an hard lock, it's a deep stutter/hang I can solve only by rebooting/hard rebooting the system (and in this case system took 2 minutes to reboot). Also seems like the issue happens only after running games from my games ssd.
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Posted By: peroni
Date Posted: 01 Mar 2016 at 5:32pm
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I have a very similar system and I have never experienced this stutter behaviour. My computer has been used heavily for work everyday for the last 40 days and I occasionally play games too, just finished far cry. We have the same memory, I could share my exact ram timings and voltages if it could help. ------------- Z170 PRO4 i5 6600 2x8GB Corsair DDR3000 SSD 950 Pro (OS) 850 Evo (data) GTX 960 4GB 2x LCD |
Posted By: Coolshark
Date Posted: 02 Mar 2016 at 1:14am
Hello Peroni, I just figured out the problem: I had to set "Hot-Plug" for all my Hard Drives and SSD in Bios, this fixed my issue!
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peroni wrote:Posted By: Xaltar
Date Posted: 02 Mar 2016 at 1:26am
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That is very interesting. Thanks for posting what fixed the problem for you, hopefully it will help others experiencing similar issues. -------------
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Posted By: peroni
Date Posted: 02 Mar 2016 at 5:09am
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Interesting, how did you come across the solution? ------------- Z170 PRO4 i5 6600 2x8GB Corsair DDR3000 SSD 950 Pro (OS) 850 Evo (data) GTX 960 4GB 2x LCD |
Posted By: parsec
Date Posted: 02 Mar 2016 at 3:19pm
The solution is curious, but glad it works for you. When you say "... after resuming my system from an Idle state...", do you mean coming out of Windows Sleep mode? Or Hibernate? Did you have SATA Aggressive Link Power Management Enabled in the UEFI, Storage Configuration screen? Do you know what process(es) go(es) to 100% after the resume? Or is it just the drive's IO that goes to 100%? I have seen what you have described very rarely after waking from Sleep. That could be a Link State power management issue. Wake from Sleep bugs can be very strange. I had a PSU and video card combination that caused the video card to not be functional within a time period that Windows 7 deemed appropriate. The video card would then never start although its fan was running, as if Windows then did not allow it to start. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Posted By: Coolshark
Date Posted: 02 Mar 2016 at 4:40pm
By enabling "Adaptive" for HIPM and DIPM in advanced power states I've been able to fix the issue, this wasn't a solution but a workaround because in this condition my hard drives won't go low power consuption anymore, and I don't want it for a long-term system.
Hello parsec, I mean sleep mode, not hibernate.
SATA Aggressive Link Power Management in Storage Configuration is Disabled.
After resuming my system from Idle state any program, game or file launched/opened from my secondary ssd drive caused disk usage 100% until program, game or file termination. I just updated the first post including the Windows Event Log viewer events that helped me identifying the cause of the issue.
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