Z390 Phantom Gaming-ITX/ac RAM problem
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=21142
Printed Date: 02 May 2024 at 5:39pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z390 Phantom Gaming-ITX/ac RAM problem
Posted By: Hipno92
Subject: Z390 Phantom Gaming-ITX/ac RAM problem
Date Posted: 24 Jan 2022 at 6:39pm
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Hy! I have a Z390 Phantom Gaming-ITX/ac motherboard with I7-9700K and G.SKILL 16GB KIT DDR4 3200MHz CL16 Trident Z RGB. The problem is, our memory can't run faster than 2400 MHz. I try to upgrade and downgrade the bios, try to option manual the freq and the timings, and also with XMP, and it's not working. After post the motherboard, I have a message: Can boot several times etc etc, and I need to go to the bios to correct the settings. When I have this, the RAM's only running on 2133 MHz. I check the Memory QVL and this ram is on the list. Thanks! Hipno ------------- Hipno |
Replies:
Posted By: Xaltar
Date Posted: 25 Jan 2022 at 3:05am
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Make sure your RAM is in slots A2 and B2, these are considered the "primary" slots by your CPU. ------------- 
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Posted By: Hipno92
Date Posted: 22 Feb 2022 at 2:47am
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This motherboard only have 2 slots, so I can't take the our RAM's to an other slot. ------------- Hipno |
Posted By: Xaltar
Date Posted: 22 Feb 2022 at 3:05am
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That is true, sorry. I didn't see the ITX designation. What is the exact model number of your RAM? It should be printed on a sticker on the RAM itself as well as the packaging it came in. It may be incompatible with your board/CPU combination. -------------
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Posted By: kerberos_20
Date Posted: 22 Feb 2022 at 3:51am
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gskill sells two types of 16GB trident Z F4-3200C16D-GTZR - those should be compatible with your platform F4-3200C16D-GTZRX - those arent compatible with your platform ------------- http://valid.x86.fr/diq4l4" rel="nofollow">  http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark |
Posted By: Hipno92
Date Posted: 22 Feb 2022 at 1:54pm
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F4-3200C16D-GTZR - I have this type of the memory, so I think I haven't got the problem with the compatibility. ------------- Hipno |
Posted By: Hipno92
Date Posted: 22 Feb 2022 at 1:57pm
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I have F4-3200C16D-GTZR, and it's on the list, so think I haven't got problem with the compatibilty. ------------- Hipno |