Print Page | Close Window

Polychrome not detecting 6700 XT GPU

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD and Intel Graphics Card
Forum Description: Question about ASRock AMD and Intel graphics card
URL: http://forum.asrock.com/forum_posts.asp?TID=21192
Printed Date: 29 Nov 2023 at 7:42am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Polychrome not detecting 6700 XT GPU
Posted By: apc01352
Subject: Polychrome not detecting 6700 XT GPU
Date Posted: 05 Feb 2022 at 11:59pm
I just purchased the phantom gaming d 6700xt. Two issues: as stated in the title, polychrome will not detect the GPU. The RGB is stuck on purple/blue which i believe are the opening colors of the RGB rainbow. Also, fan speed cannot be detected by monitoring software.

Motherboard (PG velocita) has most recent bios. Polychrome is on version 2.0.94

I had this exact same issue with my phantom gaming d 5700xt and was provided the below instructions and software. Is there a similar fix for this card?



Regarding your question, kindly refer to the following:
1. Boot up the system and install the graphics card driver.
2. Download the following tool and unzip it.
    https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX5700XT_PGD.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX5700XT_PGD.zip
3. Run command prompt as Administrator.
4. Go to the directory of where the tool is located.
   e.g. Type cd (Directory of the RX5700XT_PGD file)
5. Run the update tool by typing "Update_RX5700_PG.cmd"
6. The update process may take a while.
7. When the message "Update Pass" shows up, it means that the graphics card firmware has been flashed successfully.
8. Please turn on the RGB software and check if the RGB can be controlled properly.
    https://download.asrock.com/Utility/RGB/PolychromeRGB" rel="nofollow - https://download.asrock.com/Utility/RGB/PolychromeRGB (v2.0.94).zip



Replies:
Posted By: ASRock_TSD
Date Posted: 09 Feb 2022 at 5:39pm
Dear Apc01352,

Thank you for posting your query to the ASRock forum.

We are currently making the RGB firmware, kindly stay tuned.

With thanks,
ASRock TSD


Posted By: ASRock_TSD
Date Posted: 10 Feb 2022 at 2:51pm
Dear Apc01352,

Thank you so much for your patience.

kindly refer to the following steps to reflash the RGB of the graphics card.

1. Boot up the system and install the graphics card driver.
2. Download the following tool and unzip it.
    https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6700XT%20PGD%2012GO.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6700XT%20PGD%2012GO.zip
3. Run command prompt as Administrator.
4. Go to the directory of where the tool is located.
   e.g. Type cd (Directory of the RX6700XT PGD 12GO file)
5. Run the update tool by typing "Update_RX6700_XT_PGD.cmd"
6. The update process may take a while.
7. When the message "Update Pass" shows up, it means that the graphics card firmware has been flashed successfully.
8. Please turn on the RGB software and check if the RGB can be controlled properly.

With thanks,
ASRock TSD


Posted By: gembos77
Date Posted: 11 Feb 2022 at 11:31am
Do you have download link for RX 6800 XT Phantom gaming LED Firmware?


Posted By: ASRock_TSD
Date Posted: 11 Feb 2022 at 2:46pm
Dear Gembos77,

Thanks for posting.

Here is the link requested:
https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800XT_PGD.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800XT_PGD.zip

With thanks,
ASRock TSD


Posted By: apc01352
Date Posted: 12 Mar 2022 at 8:57pm
This only partially fixed the problem. Initially when i change the color on only the GPU, the Graphic Card LED defaults to all channels and i cannot unselect this. When i change the color only the top strip of LED changes colors. Fan LED and the RGB header on the card do not change colors.

Then when i select On Board LED and sync all products, all LEDS on the GPU do change color however, i now no longer have the ability to change the color of the GPU on its own without all products being synced


Posted By: apc01352
Date Posted: 13 Mar 2022 at 1:34am
RPM still doesnt show either


Posted By: rimu922
Date Posted: 06 Sep 2022 at 2:31pm
I have the same problem on my 8Gb Phantom gaming RX 5500XT. Polychrome can't detect it and the rgb is stuck on yellow green, I Can't modify it. I Hope you can help me too.

Thanks


Posted By: ASRock_TSD
Date Posted: 08 Sep 2022 at 8:03pm
Dear forum users,

kindly refer to the following steps to reflash the RGB of the RX5500XT PGD 8GO.

1. Boot up the system and install the graphics card driver.
2. Download the following tool and unzip it. https://download.asrock.com/TSD/Desktop/Clark/Forum%20Link/RX%205500%20XT%20Phantom%20Gaming%20D%208G%20OC.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Clark/Forum%20Link/RX%205500%20XT%20Phantom%20Gaming%20D%208G%20OC.zip
3. Run command prompt as Administrator.
4. Go to the directory of where the tool is located.
   e.g. Type cd (Directory of the RX 5500 XT Phantom Gaming D 8G OC file)
5. Run the update tool by typing "Update_RX5500_PGD.cmd"
6. The update process may take a while.
7. When the message "Update Pass" shows up, it means that the graphics card firmware has been flashed successfully.
8. Please turn on the RGB software and check if the RGB can be controlled properly.

With thanks,
ASRock TSD


Posted By: kumatoki
Date Posted: 05 Oct 2022 at 3:48am
Hi, do you have the download for the RX 6900 XT Phantom Gaming D 16G OC? The rgb software isn't recognizing my card.


Posted By: ASRock_TSD
Date Posted: 07 Oct 2022 at 9:04pm
Dear Kumatoki,

Thanks for posting.

Here is the tool for RX 6900 XT Phantom Gaming D 16G OC.
https://download.asrock.com/TSD/Desktop/Temp/RX%206900%20XT%20Phantom%20Gaming%20D%20.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Temp/RX%206900%20XT%20Phantom%20Gaming%20D%20.zip

With thanks,
ASRock TSD


Posted By: Zedekiah
Date Posted: 22 Oct 2022 at 12:00pm

Hi! how are you doing ?
Im having a problem using the tool for my RX 6900XT Phantom Gaming 16 OC. I trayed using from cmd (using administrator) also using directly the cmd from the download from the folder of windows. The led from the "white label" its stuck in blue , and the fan its off completly. When running the script, it goes okey, but it FAILS in " Jump to LDROM" part, whit a update fail message.Thx in advance!

-------------
Carlos


Posted By: ReconFX
Date Posted: 23 Nov 2022 at 2:29pm
Originally posted by ASRock_TSD ASRock_TSD wrote:

Dear Kumatoki,

Thanks for posting.

Here is the tool for RX 6900 XT Phantom Gaming D 16G OC.
https://download.asrock.com/TSD/Desktop/Temp/RX%206900%20XT%20Phantom%20Gaming%20D%20.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Temp/RX%206900%20XT%20Phantom%20Gaming%20D%20.zip

With thanks,
ASRock TSD



Hi, will this also work for the OC edition?


Posted By: ASRock_TSD
Date Posted: 24 Nov 2022 at 11:53am
Dear ReconFX,

Thanks for posting!

Yes, the tool will work on the AMD Radeon RX 6900 XT Phantom Gaming D 16G OC.
Here is the link:
https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX%206900%20XT%20Phantom%20Gaming%20D%20.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX%206900%20XT%20Phantom%20Gaming%20D%20.zip

With thanks,
ASRock TSD


Posted By: wiresfired
Date Posted: 19 Dec 2022 at 12:48pm
I think i need the rx6800 phantom gaming tool, not detected in polychromesync and stuck on colors. Thanks!


Posted By: wiresfired
Date Posted: 19 Dec 2022 at 1:38pm
nevermind, i fixed it by dissecting the 6900xt script! i might write a utility for this as all the files to fix it are probably already in the polychromesync suite. but thanks anyway!


Posted By: wiresfired
Date Posted: 19 Dec 2022 at 1:52pm
Poly Chrome Sync Asrock RGB Phantom Gaming ASRRGBLED



So check it out!
Straight from the UpdateFW file.....

[Check_VGA_6800_PG]
Enable = 1

LD_CKSUM = 0x1FD5
LD_VER = 0x01000100
LD_DATE = 0x20190830
LD_FILE = LDROM_VGA_190918.bin

AP_CKSUM = 0x7EB9
AP_VER = 0x01000101
AP_DATE = 0x20201201
AP_FILE = APROM_VGA_201201_7EB9.bin

DATA_CKSUM = 0x556C
DATA_FILE = RX6800_PG_201126.dat
DATA_CFG = 0x00007600

ISP_CKSUM = 0x67AE
ISP_VER = 0x01000001
ISP_DATE = 0x20191101
ISP_FILE = APROM_VGA_ISP_191101.bin



There`s all your file names and the commands are in the mentioned script.



Posted By: number9ok
Date Posted: 20 Dec 2022 at 6:25pm
i need the link for the RX5500XT PGD 8GO rgb flash tool, the old one on this forum doesnt work


Posted By: ASRock_TSD
Date Posted: 21 Dec 2022 at 11:34am
Dear Number9ok.

Kindly try the following:
https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX5500XT_PGD_221221.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX5500XT_PGD_221221.zip

With thanks,
ASRock TSD


Posted By: tontonflodu
Date Posted: 05 Jan 2023 at 3:20pm
Hi,
I would need the RGB firmware for:
RX 5700 XT Phantom Gaming D 8G OC

Thanks!


Posted By: ASRock_TSD
Date Posted: 06 Jan 2023 at 1:51pm
Dear tontonflodu,

Please refer to the following link to download the FW for the RX5700XT PGD 8GO.
https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX5700XT_PGD.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX5700XT_PGD.zip

With thanks,
ASRock TSD


Posted By: tontonflodu
Date Posted: 06 Jan 2023 at 4:30pm
Works perfectly now! Thanks for the quick update!


Posted By: LeonS1006
Date Posted: 15 Jan 2023 at 4:05am
Hello, the link for the RX6700Xt does not work anymore. Do you have a new one so i might fix my problem? Thank you.


Posted By: ASRock_TSD
Date Posted: 18 Jan 2023 at 9:32am
Dear LeonS1006,

Thank you for posting, please try the link below for the RX6700XT PGD 12GO RGB FW.
https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX6700XT%20PGD%2012GO.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX6700XT%20PGD%2012GO.zip

With thanks,
ASRock TSD


Posted By: EuphoricTribble
Date Posted: 16 Feb 2023 at 1:03pm
I'm having a similar issue with my RX 6800 Phantom Gaming D 16G OC. Can I have the firmware driver for that?


Posted By: ASRock_TSD
Date Posted: 17 Feb 2023 at 11:58am
Dear EuphoricTribble,

Please try the link below for the FW:
https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX6800%20PGD%2016GO.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Tool/RGB FW/RX6800 PGD 16GO.zip

With thanks,
ASRock TSD


Posted By: matko_st
Date Posted: 04 Mar 2023 at 7:24pm
I just bought RX 6750 xt Phantom Gaming card and I have same problem, polychrome don't see it. Do you have firmware for it please?


Posted By: ASRock_TSD
Date Posted: 06 Mar 2023 at 4:05pm
Dear Matko_st,

Please refer to the following link for the correct graphics card LED firmware.
https://www.asrock.com/support/faq.asp?id=524" rel="nofollow - https://www.asrock.com/support/faq.asp?id=524

With thanks,
ASRock TSD


Posted By: matko_st
Date Posted: 06 Mar 2023 at 10:50pm
I did all you said and now polychrome is showing my graphic card is rx 590 instead of phantom gaming xt 6750 and I cant control RGB's.

My old graphic card was rx 580 (and not 590), but I installed drivers for 6750 immediatelly after I bought it.

I dont know if old graphic card drivers files are still somewhere around and causing problem maybe?

Best regards!



Posted By: ASRock_TSD
Date Posted: 07 Mar 2023 at 11:48am
Dear Matko_st,

Thanks for the reply.

Kindly fill out the form at the following link the technical support from ASRock shall provide further assistance on this.
https://tw.asrock.com/events/tsd.asp" rel="nofollow - https://tw.asrock.com/events/tsd.asp

With thanks,
ASRock TSD


Posted By: OwlyEagle
Date Posted: 28 Jun 2023 at 2:10am
Getting update fail for my taichi 6800 xt


Posted By: MartinM
Date Posted: 16 Jul 2023 at 12:17am
Hi,

when I try to run the update I get a "CanĀ“t find adapter" and "Update Fail" message. Driver version for my RX6800 is 31.0.14037.17019.




Print Page | Close Window

Forum Software by Web Wiz Forums® version 12.04 - http://www.webwizforums.com
Copyright ©2001-2021 Web Wiz Ltd. - https://www.webwiz.net