Polychrome not detecting 6700 XT GPU
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD and Intel Graphics Card
Forum Description: Question about ASRock AMD and Intel graphics card
URL: https://forum.asrock.com/forum_posts.asp?TID=21192
Printed Date: 25 Apr 2024 at 8:37am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Polychrome not detecting 6700 XT GPU
Posted By: apc01352
Subject: Polychrome not detecting 6700 XT GPU
Date Posted: 05 Feb 2022 at 11:59pm
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I just purchased the phantom gaming d 6700xt. Two issues: as stated in the title, polychrome will not detect the GPU. The RGB is stuck on purple/blue which i believe are the opening colors of the RGB rainbow. Also, fan speed cannot be detected by monitoring software. Motherboard (PG velocita) has most recent bios. Polychrome is on version 2.0.94 I had this exact same issue with my phantom gaming d 5700xt and was provided the below instructions and software. Is there a similar fix for this card? Regarding your question, kindly refer to the following: 1. Boot up the system and install the graphics card driver. 2. Download the following tool and unzip it. https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX5700XT_PGD.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX5700XT_PGD.zip 3. Run command prompt as Administrator. 4. Go to the directory of where the tool is located. e.g. Type cd (Directory of the RX5700XT_PGD file) 5. Run the update tool by typing "Update_RX5700_PG.cmd" 6. The update process may take a while. 7. When the message "Update Pass" shows up, it means that the graphics card firmware has been flashed successfully. 8. Please turn on the RGB software and check if the RGB can be controlled properly. https://download.asrock.com/Utility/RGB/PolychromeRGB" rel="nofollow - https://download.asrock.com/Utility/RGB/PolychromeRGB (v2.0.94).zip |
Replies:
Posted By: ASRock_TSD
Date Posted: 09 Feb 2022 at 5:39pm
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Dear Apc01352, Thank you for posting your query to the ASRock forum. We are currently making the RGB firmware, kindly stay tuned. With thanks, ASRock TSD |
Posted By: ASRock_TSD
Date Posted: 10 Feb 2022 at 2:51pm
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Dear Apc01352, Thank you so much for your patience. kindly refer to the following steps to reflash the RGB of the graphics card. 1. Boot up the system and install the graphics card driver. 2. Download the following tool and unzip it. https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6700XT%20PGD%2012GO.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6700XT%20PGD%2012GO.zip 3. Run command prompt as Administrator. 4. Go to the directory of where the tool is located. e.g. Type cd (Directory of the RX6700XT PGD 12GO file) 5. Run the update tool by typing "Update_RX6700_XT_PGD.cmd" 6. The update process may take a while. 7. When the message "Update Pass" shows up, it means that the graphics card firmware has been flashed successfully. 8. Please turn on the RGB software and check if the RGB can be controlled properly. With thanks, ASRock TSD |
Posted By: gembos77
Date Posted: 11 Feb 2022 at 11:31am
| Do you have download link for RX 6800 XT Phantom gaming LED Firmware? |
Posted By: ASRock_TSD
Date Posted: 11 Feb 2022 at 2:46pm
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Dear Gembos77, Thanks for posting. Here is the link requested: https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800XT_PGD.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800XT_PGD.zip With thanks, ASRock TSD |
Posted By: apc01352
Date Posted: 12 Mar 2022 at 8:57pm
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This only partially fixed the problem. Initially when i change the color on only the GPU, the Graphic Card LED defaults to all channels and i cannot unselect this. When i change the color only the top strip of LED changes colors. Fan LED and the RGB header on the card do not change colors. Then when i select On Board LED and sync all products, all LEDS on the GPU do change color however, i now no longer have the ability to change the color of the GPU on its own without all products being synced |
Posted By: apc01352
Date Posted: 13 Mar 2022 at 1:34am
| RPM still doesnt show either |
Posted By: rimu922
Date Posted: 06 Sep 2022 at 2:31pm
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I have the same problem on my 8Gb Phantom gaming RX 5500XT. Polychrome can't detect it and the rgb is stuck on yellow green, I Can't modify it. I Hope you can help me too. Thanks |
Posted By: ASRock_TSD
Date Posted: 08 Sep 2022 at 8:03pm
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Dear forum users, kindly refer to the following steps to reflash the RGB of the RX5500XT PGD 8GO. 1. Boot up the system and install the graphics card driver. 2. Download the following tool and unzip it. https://download.asrock.com/TSD/Desktop/Clark/Forum%20Link/RX%205500%20XT%20Phantom%20Gaming%20D%208G%20OC.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Clark/Forum%20Link/RX%205500%20XT%20Phantom%20Gaming%20D%208G%20OC.zip 3. Run command prompt as Administrator. 4. Go to the directory of where the tool is located. e.g. Type cd (Directory of the RX 5500 XT Phantom Gaming D 8G OC file) 5. Run the update tool by typing "Update_RX5500_PGD.cmd" 6. The update process may take a while. 7. When the message "Update Pass" shows up, it means that the graphics card firmware has been flashed successfully. 8. Please turn on the RGB software and check if the RGB can be controlled properly. With thanks, ASRock TSD |
Posted By: kumatoki
Date Posted: 05 Oct 2022 at 3:48am
| Hi, do you have the download for the RX 6900 XT Phantom Gaming D 16G OC? The rgb software isn't recognizing my card. |
Posted By: ASRock_TSD
Date Posted: 07 Oct 2022 at 9:04pm
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Dear Kumatoki, Thanks for posting. Here is the tool for RX 6900 XT Phantom Gaming D 16G OC. https://download.asrock.com/TSD/Desktop/Temp/RX%206900%20XT%20Phantom%20Gaming%20D%20.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Temp/RX%206900%20XT%20Phantom%20Gaming%20D%20.zip With thanks, ASRock TSD |
Posted By: Zedekiah
Date Posted: 22 Oct 2022 at 12:00pm
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Hi! how are you doing ? Im having a problem using the tool for my RX 6900XT Phantom Gaming 16 OC. I trayed using from cmd (using administrator) also using directly the cmd from the download from the folder of windows. The led from the "white label" its stuck in blue , and the fan its off completly. When running the script, it goes okey, but it FAILS in " Jump to LDROM" part, whit a update fail message.Thx in advance! ------------- Carlos |
Posted By: ReconFX
Date Posted: 23 Nov 2022 at 2:29pm
Hi, will this also work for the OC edition? |
ASRock_TSD wrote:Posted By: ASRock_TSD
Date Posted: 24 Nov 2022 at 11:53am
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Dear ReconFX, Thanks for posting! Yes, the tool will work on the AMD Radeon RX 6900 XT Phantom Gaming D 16G OC. Here is the link: https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX%206900%20XT%20Phantom%20Gaming%20D%20.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX%206900%20XT%20Phantom%20Gaming%20D%20.zip With thanks, ASRock TSD |
Posted By: wiresfired
Date Posted: 19 Dec 2022 at 12:48pm
| I think i need the rx6800 phantom gaming tool, not detected in polychromesync and stuck on colors. Thanks! |
Posted By: wiresfired
Date Posted: 19 Dec 2022 at 1:38pm
| nevermind, i fixed it by dissecting the 6900xt script! i might write a utility for this as all the files to fix it are probably already in the polychromesync suite. but thanks anyway! |
Posted By: wiresfired
Date Posted: 19 Dec 2022 at 1:52pm
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Poly Chrome Sync Asrock RGB Phantom Gaming ASRRGBLED So check it out! Straight from the UpdateFW file..... [Check_VGA_6800_PG] Enable = 1 LD_CKSUM = 0x1FD5 LD_VER = 0x01000100 LD_DATE = 0x20190830 LD_FILE = LDROM_VGA_190918.bin AP_CKSUM = 0x7EB9 AP_VER = 0x01000101 AP_DATE = 0x20201201 AP_FILE = APROM_VGA_201201_7EB9.bin DATA_CKSUM = 0x556C DATA_FILE = RX6800_PG_201126.dat DATA_CFG = 0x00007600 ISP_CKSUM = 0x67AE ISP_VER = 0x01000001 ISP_DATE = 0x20191101 ISP_FILE = APROM_VGA_ISP_191101.bin There`s all your file names and the commands are in the mentioned script. |
Posted By: number9ok
Date Posted: 20 Dec 2022 at 6:25pm
| i need the link for the RX5500XT PGD 8GO rgb flash tool, the old one on this forum doesnt work |
Posted By: ASRock_TSD
Date Posted: 21 Dec 2022 at 11:34am
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Dear Number9ok. Kindly try the following: https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX5500XT_PGD_221221.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX5500XT_PGD_221221.zip With thanks, ASRock TSD |
Posted By: tontonflodu
Date Posted: 05 Jan 2023 at 3:20pm
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Hi, I would need the RGB firmware for: RX 5700 XT Phantom Gaming D 8G OC Thanks! |
Posted By: ASRock_TSD
Date Posted: 06 Jan 2023 at 1:51pm
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Dear tontonflodu, Please refer to the following link to download the FW for the RX5700XT PGD 8GO. https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX5700XT_PGD.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX5700XT_PGD.zip With thanks, ASRock TSD |
Posted By: tontonflodu
Date Posted: 06 Jan 2023 at 4:30pm
| Works perfectly now! Thanks for the quick update! |
Posted By: LeonS1006
Date Posted: 15 Jan 2023 at 4:05am
| Hello, the link for the RX6700Xt does not work anymore. Do you have a new one so i might fix my problem? Thank you. |
Posted By: ASRock_TSD
Date Posted: 18 Jan 2023 at 9:32am
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Dear LeonS1006, Thank you for posting, please try the link below for the RX6700XT PGD 12GO RGB FW. https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX6700XT%20PGD%2012GO.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX6700XT%20PGD%2012GO.zip With thanks, ASRock TSD |
Posted By: EuphoricTribble
Date Posted: 16 Feb 2023 at 1:03pm
| I'm having a similar issue with my RX 6800 Phantom Gaming D 16G OC. Can I have the firmware driver for that? |
Posted By: ASRock_TSD
Date Posted: 17 Feb 2023 at 11:58am
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Dear EuphoricTribble, Please try the link below for the FW: https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX6800%20PGD%2016GO.zip" rel="nofollow - https://download.asrock.com/TSD/Desktop/Tool/RGB FW/RX6800 PGD 16GO.zip With thanks, ASRock TSD |
Posted By: matko_st
Date Posted: 04 Mar 2023 at 7:24pm
| I just bought RX 6750 xt Phantom Gaming card and I have same problem, polychrome don't see it. Do you have firmware for it please? |
Posted By: ASRock_TSD
Date Posted: 06 Mar 2023 at 4:05pm
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Dear Matko_st, Please refer to the following link for the correct graphics card LED firmware. https://www.asrock.com/support/faq.asp?id=524" rel="nofollow - https://www.asrock.com/support/faq.asp?id=524 With thanks, ASRock TSD |
Posted By: matko_st
Date Posted: 06 Mar 2023 at 10:50pm
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I did all you said and now polychrome is showing my graphic card is rx 590 instead of phantom gaming xt 6750 and I cant control RGB's. My old graphic card was rx 580 (and not 590), but I installed drivers for 6750 immediatelly after I bought it. I dont know if old graphic card drivers files are still somewhere around and causing problem maybe? Best regards! |
Posted By: ASRock_TSD
Date Posted: 07 Mar 2023 at 11:48am
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Dear Matko_st, Thanks for the reply. Kindly fill out the form at the following link the technical support from ASRock shall provide further assistance on this. https://tw.asrock.com/events/tsd.asp" rel="nofollow - https://tw.asrock.com/events/tsd.asp With thanks, ASRock TSD |
Posted By: OwlyEagle
Date Posted: 28 Jun 2023 at 2:10am
| Getting update fail for my taichi 6800 xt |
Posted By: MartinM
Date Posted: 16 Jul 2023 at 12:17am
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Hi, when I try to run the update I get a "Can´t find adapter" and "Update Fail" message. Driver version for my RX6800 is 31.0.14037.17019. |