Print Page | Close Window

X570 Taichi : can't install windows

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=21227
Printed Date: 20 May 2024 at 1:23am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: X570 Taichi : can't install windows
Posted By: Boomer
Subject: X570 Taichi : can't install windows
Date Posted: 14 Feb 2022 at 10:23am
Hi everyone,

I can't install windows on my brand new pc

I tried installing windows 10, 11, and even 7 just out of despair. But they all give the same problem.

I keep getting the message that "windows could not complete the installation".
Setup starts, copies the files up to 100%, and then reboots as normal. Then, when windows starts detecting hardware, it stops around 50% and then keeps rebooting until I get the message that it could not complete the installation.

Created USB Installation Media and Bootable Drive via Windows Media Creation Tool, and it works perfectly on my laptop and old pc. I tested 2 different USB drives to rule that out, too.

I have tried BIOS 4.40 up to 4.60 (the latest). I tried with default BIOS settings, with CSM enabled/disabled (doesn't find my drives when disabled ?). All overclocks disabled, no other peripherals connected besides mouse & keyboard.
I have tried 2 different M.2 NVM drives. Same problem on both of them.

This is my setup :

- X570 Taichi
- ryzen 9 5900X
- 3080 ti founders edition
- 2 x 16GB G.skill Trident Z Neo, cas 16 3200mhz
- 1TB & 2TB aorus gen4 m.2 nvme drives
- 1000w seasonic prime gold
- fractal design celsius+ s28 watercooler

I spent more than a year saving up for all the parts, and now i'm just desperate because I just can't get it to work..i'm just about to give up and sell everything :(




Replies:
Posted By: Boomer
Date Posted: 14 Feb 2022 at 10:25am
I'm so depressed at the moment, that I promise to paypal $50 to the person that can help me solve this problem


Posted By: Boomer
Date Posted: 15 Feb 2022 at 2:04am
Maybe someone from Asrock can help me ? I?m sitting next to a ??700 new brick right now..


Posted By: kerberos_20
Date Posted: 15 Feb 2022 at 6:33am
well, when installing windows, keep comnnected just single drive, that one where you want your windows installed

aynway this will just help you put boot files on correct drive

as far as windows installation goes, there should be log files available
loacation:
c:\windows\panther\
- setupact.log
- cbs_intl.log
- setuperr.log
c:\windows\inf\
- setupapi.log

if you have any bootable disk with OS like linux live CD or winPE (hiren boot CD), please boot from such media and upload those files mentioned above to some hosting server (onedrive, google drive, mediafire etc) and post links

here are links to bootable operating systems
https://www.hirensbootcd.org/download/" rel="nofollow - https://www.hirensbootcd.org/download/ - windows
https://ubuntu.com/tutorials/try-ubuntu-before-you-install#1-getting-started" rel="nofollow - https://ubuntu.com/tutorials/try-ubuntu-before-you-install#1-getting-started - linux


-------------
http://valid.x86.fr/diq4l4" rel="nofollow">
http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark


Posted By: Boomer
Date Posted: 15 Feb 2022 at 7:22am
Originally posted by kerberos_20 kerberos_20 wrote:

well, when installing windows, keep comnnected just single drive, that one where you want your windows installed

aynway this will just help you put boot files on correct drive

as far as windows installation goes, there should be log files available
loacation:
c:\windows\panther\
- setupact.log
- cbs_intl.log
- setuperr.log
c:\windows\inf\
- setupapi.log

if you have any bootable disk with OS like linux live CD or winPE (hiren boot CD), please boot from such media and upload those files mentioned above to some hosting server (onedrive, google drive, mediafire etc) and post links

here are links to bootable operating systems
https://www.hirensbootcd.org/download/" rel="nofollow - https://www.hirensbootcd.org/download/ - windows
https://ubuntu.com/tutorials/try-ubuntu-before-you-install#1-getting-started" rel="nofollow - https://ubuntu.com/tutorials/try-ubuntu-before-you-install#1-getting-started - linux


Thank you for your reply. How can there be log files if I can?t install Windows ?


Posted By: kerberos_20
Date Posted: 15 Feb 2022 at 7:36am
windows has logs to everything, even during fresh windows install

-------------
http://valid.x86.fr/diq4l4" rel="nofollow">
http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark


Posted By: RLGL
Date Posted: 16 Feb 2022 at 1:56am
Also, remove the computer from the internet until after Windows and its drivers are in place. It's best to have all the latest required drivers on a USB stick prior to the installation.

-------------
Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi



Posted By: Boomer
Date Posted: 16 Feb 2022 at 2:07am
I have disabled the LAN controller in the bios and now I can install + run Windows..
When I enable the LAN controller again afterwards, windows won't boot up


Posted By: kerberos_20
Date Posted: 16 Feb 2022 at 5:44am
can you check that setupapi.log in inf folder what it says?

-------------
http://valid.x86.fr/diq4l4" rel="nofollow">
http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark


Posted By: Boomer
Date Posted: 17 Feb 2022 at 3:30am
Originally posted by kerberos_20 kerberos_20 wrote:

can you check that setupapi.log in inf folder what it says?


Ok, I will look for the log and post it here.
However, I installed Windows with the LAN disabled (can't install with LAN enabled).
So there will not be a reference in the log about the LAN I think, no ?


Posted By: kerberos_20
Date Posted: 17 Feb 2022 at 5:58am
it should be there, even if you connect some usb device later on, everything gets logged

-------------
http://valid.x86.fr/diq4l4" rel="nofollow">
http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark


Posted By: kerberos_20
Date Posted: 17 Feb 2022 at 6:05am
here if i take a peak on mine logs:
!    sto: Unable to open configuration key for driver package 'oem3.inf'. Error = 0x00000002
!    sto: Unable to open configuration key for driver package 'oem9.inf'. Error = 0x00000002
!    sto: Unable to open configuration key for driver package 'oem4.inf'. Error = 0x00000002
!    sto: Unable to open configuration key for driver package 'oem30.inf'. Error = 0x00000002
!    sto: Unable to open configuration key for driver package 'oem20.inf'. Error = 0x00000002
!    sto: Unable to open configuration key for driver package 'oem32.inf'. Error = 0x00000002
!    sto: Unable to open configuration key for driver package 'oem8.inf'. Error = 0x00000002
     sto: Driver package 'oem2.inf' including 'xboxgip.inf' needs reconfiguration.
     sto: Driver package 'oem10.inf' including 'xboxgip.inf' needs reconfiguration.
!    sto: Unable to open configuration key for driver package 'oem12.inf'. Error = 0x00000002
!    sto: Unable to open configuration key for driver package 'wpdfs.inf'. Error = 0x00000002
!    sto: Unable to update all dependent driver configurations. Error = 0x00000002

which is pretty much corrupted files xD but ya everything is there

-------------
http://valid.x86.fr/diq4l4" rel="nofollow">
http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark


Posted By: Boomer
Date Posted: 22 Feb 2022 at 5:07am
Sorry I took so long, but I RMA'd the board and got a new one.
Unfortunately, same problem..!

I copied the logs to my google drive. Can I send them to you in a zip file or something ?


Posted By: kerberos_20
Date Posted: 22 Feb 2022 at 5:09am
you can share link here

-------------
http://valid.x86.fr/diq4l4" rel="nofollow">
http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark


Posted By: Boomer
Date Posted: 22 Feb 2022 at 7:08am
You can find the zip here :

https://www.mediafire.com/file/kvfzaeqhuuwlalc/drive-download-20220221T230631Z-001.zip/file" rel="nofollow - https://www.mediafire.com/file/kvfzaeqhuuwlalc/drive-download-20220221T230631Z-001.zip/file


Posted By: kerberos_20
Date Posted: 22 Feb 2022 at 8:15am
I did quick look
your PC did indeed freeze during intel network driver installation
driver got installed and during device restart system freezed

     dvi:           Restart required for any devices using this driver.
     dvi:           Install Device: Configuring device. 17:58:34.065
     dvi:               Configuration: net1ic64.inf:PCI\VEN_8086&DEV_1539,*
     dvi:           Install Device: Configuring device completed. 17:58:34.065
     dvi:           Device Status: 0x01802000
     dvi:           {Restarting Devices} 17:58:34.065
<ins>
??ã¨?? ?:                                                                                  

as that log got corrupted there,
dvi: {Restarting Devices exit} with timestamp instead of that gibberish should be there

you say it happens with another mainboard too, i dont think i can help you with this one
https://event.asrock.com/tsd.asp" rel="nofollow - https://event.asrock.com/tsd.asp try support

-------------
http://valid.x86.fr/diq4l4" rel="nofollow">
http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark


Posted By: Boomer
Date Posted: 22 Feb 2022 at 8:32am
I uploaded a video of a windows install :
https://www.youtube.com/watch?v=OojjbtrkpYY

At minute 3:33, you can see "apparaten voorbereiden", which means that Windows is initiating/detecting devices. Is this when Windows is installing the drivers ? Because this is when the pc freezes.

When I got the new motherboard today, Asrock support told me that if the problem happens again I should send my CPU for RMA


But how can the CPU be the problem if it works perfectly when LAN is disabled ?


Posted By: kerberos_20
Date Posted: 22 Feb 2022 at 8:54am
CPU is main brain of pc, all devices are connected to it

-------------
http://valid.x86.fr/diq4l4" rel="nofollow">
http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark


Posted By: FastFerdi
Date Posted: 23 Feb 2022 at 3:31am
Hello,

I have the exact same problem. From my notes this is my way to get around it:

* Download latest chipset-driver from amd.com

* Download latest nic driver from intel.com

* Put both drivers on an usb-pendrive

* Before booting from install media, disable both Intel network devices in UEFI-setup

* Install Windows (I did from a german windows 10 21h2 iso with pro flavour)

* If you see the desktop for the first time, copy drives from pendrive to disc and install the chipset driver

* Shutdown with Shift key pressed (or disable fastboot)

* Pull network cable and pen-drive

* Boot computer, enter UEFI-setup and enable I211 network (I left wifi disabled because I didn't use it)

* Be relaxed and let the system boot. I might take a while and maybe a automatic reboot happens

* If you see the desktop next time install the nic-driver

* Be relaxed again. The system freezes and reboots automatically

* If you see the desktop next time plug network cable in and let windows install updates

Finish installation with proper graphics driver etc.

I my optinion the is a big problem with the Intel nic-driver delivered by Microsoft during installation process.

I'm glad my daily driver is https://siduction.org/" rel="nofollow - Siduction and not Windows 10...

Cheers
Ferdi


Posted By: kerberos_20
Date Posted: 23 Feb 2022 at 4:04am
i have same intel i211 and no issues with either win 10 or 11, both were installed multiple times as i have it from 2017

you could test if it happens with CSM enabled and with csm disabled, to see if its uefi related or not
go to bios, under boot page, scroll down to csm compatibility mode
csm disabled or PXE oprom set as uefi is same, both are default
change CSM to enabled (if not enabled already) and change PXE oprom to legacy, thats the network card

-------------
http://valid.x86.fr/diq4l4" rel="nofollow">
http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark


Posted By: Boomer
Date Posted: 23 Feb 2022 at 6:22am
Originally posted by FastFerdi FastFerdi wrote:

Hello,

I have the exact same problem. From my notes this is my way to get around it:

* Download latest chipset-driver from amd.com

* Download latest nic driver from intel.com

* Put both drivers on an usb-pendrive

* Before booting from install media, disable both Intel network devices in UEFI-setup

* Install Windows (I did from a german windows 10 21h2 iso with pro flavour)

* If you see the desktop for the first time, copy drives from pendrive to disc and install the chipset driver

* Shutdown with Shift key pressed (or disable fastboot)

* Pull network cable and pen-drive

* Boot computer, enter UEFI-setup and enable I211 network (I left wifi disabled because I didn't use it)

* Be relaxed and let the system boot. I might take a while and maybe a automatic reboot happens

* If you see the desktop next time install the nic-driver

* Be relaxed again. The system freezes and reboots automatically

* If you see the desktop next time plug network cable in and let windows install updates

Finish installation with proper graphics driver etc.

I my optinion the is a big problem with the Intel nic-driver delivered by Microsoft during installation process.

I'm glad my daily driver is https://siduction.org/" rel="nofollow - Siduction and not Windows 10...

Cheers
Ferdi


I had a similar approach to the problem :)
Disabled LAN, installed Win10 + all drivers, enable LAN again.
It would take 1-2 failed boots & then i'm able to do what I want in Windows.
When trying to install the latest driver, windows indeed freezes and reboots.
So I left the old driver as-is.

I was thinking about loading the newest driver while installing Windows. When selecting which drive you want to install to, you can select that option in the bottom left corner.

Either way, I have found a number of users having this same problem (also an Asus user) and I don't understand how this hasn't been patched/solved yet.
For a motherboard I payed almost 380??for, I am unwilling to work like this or get a seperate NIC card.

I will be returning this board & going with another brand..
When I contact Asrock support over here (who swapped my first board for this one), they keep stating that i'm either installing windows wrong or that my cpu is faulty. But ignore the fact that the LAN controller is acting up


Posted By: Boomer
Date Posted: 23 Feb 2022 at 6:24am
Originally posted by kerberos_20 kerberos_20 wrote:

i have same intel i211 and no issues with either win 10 or 11, both were installed multiple times as i have it from 2017

you could test if it happens with CSM enabled and with csm disabled, to see if its uefi related or not
go to bios, under boot page, scroll down to csm compatibility mode
csm disabled or PXE oprom set as uefi is same, both are default
change CSM to enabled (if not enabled already) and change PXE oprom to legacy, thats the network card


I have tried both options, with CSM disabled or enabled. Doesns't make a difference. I am even on the latest BIOS (the 4.65 Béta)


Posted By: FastFerdi
Date Posted: 23 Feb 2022 at 11:34pm
Originally posted by kerberos_20 kerberos_20 wrote:

i have same intel i211 and no issues with either win 10 or 11, both were installed multiple times as i have it from 2017

you could test if it happens with CSM enabled and with csm disabled, to see if its uefi related or not
go to bios, under boot page, scroll down to csm compatibility mode
csm disabled or PXE oprom set as uefi is same, both are default
change CSM to enabled (if not enabled already) and change PXE oprom to legacy, thats the network card


Hello kerberos_20,

CSM and PXE are disabled. Sorry, I won't test other combinations because this is meanwhile my main system and I don't want to break it by accident. I lost one saturday of my lifetime to get it running. This might be the job of ASRock test engineers to make sure that the product is usable for common skilled customers and compatible with current operation systems. Less rgb and more quality!

Cheers
Ferdi


Posted By: Boomer
Date Posted: 24 Feb 2022 at 4:56am
I have given up on this motherboard & will be buying another brand. I have spend too much time on this board being frustrated, while all of my other components are fine. I am not the only one with this exact problem on this board, and everybody ended up buying another brand.

OS installation should be straight forward and not as cumbersome like this. In my 20 years of building pc's this was the first time buying an Asrock bord & also the last time. I have never experienced these kind of problems with MSI or Gigabyte for example

Thank you for the help guys


Posted By: ChadTerry
Date Posted: 13 Feb 2023 at 10:24pm
Hey there. It can be really frustrating when things don't work as expected, especially when you've spent a lot of time and money on them. I'm glad to hear that you were able to find a solution by switching to a different brand.


Posted By: ChadTerry
Date Posted: 15 Feb 2023 at 6:15am
Originally posted by ChadTerry ChadTerry wrote:

Hey there. It can be really frustrating when things don't work as expected, especially when you've spent a lot of time and money on them. I'm glad to hear that you were able to find a solution by switching to a different brand.


And also, if you want to buy some https://www.reddit.com/r/GetComputerHelp/comments/y17yo3/where_to_get_a_windows_10_key/" rel="nofollow - cheap windows keys , search for them on this Reddit thread. I usually find the most reliable ones over there. It's always better to go for a reputable website. Best of luck with your new motherboard!


Posted By: ps0
Date Posted: 17 Mar 2024 at 5:38am
SOLVED. I had the same problem while installing Windows 10 from USB stick on R3900/Asrock X570 Taichi computer. The installer did not see the hard drive, and the error was ?a media driver your computer needs is missing?? I tried all options for BIOS settings, from secure boot to disabling peripheral devices - the same sh*t. As a result, updating the BIOS from version 3.8 to version 5.61L helped to solve the problem. The Windows installation after BIOS update went absolutely smoothly with the default BIOS settings.



Print Page | Close Window

Forum Software by Web Wiz Forums® version 12.04 - http://www.webwizforums.com
Copyright ©2001-2021 Web Wiz Ltd. - https://www.webwiz.net