Z97 Extreme4 not seeing RAM or HDD
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=2161
Printed Date: 28 Dec 2024 at 10:12am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z97 Extreme4 not seeing RAM or HDD
Posted By: IPanic11
Subject: Z97 Extreme4 not seeing RAM or HDD
Date Posted: 06 Mar 2016 at 11:50pm
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I am new to building computers. I went to PC Part picker and order all my gear and put it together. The second stick of Ram always gives me a 55 error code and the 4TB Hard drive is not shown it just makes a few annoying sounds (hums and clicks not beeps) and delays the start up. I am running windows 10 and in disk manager it might be seeing it but its not initialized and wont do it (shows it as 0MB drive). I have updated the motherboard to the latest BIOS driver and it still doesn't like the RAM. Anyhelp would be greatly appreciated. This is what I purchased: CPU: Intel i5-4690 3.5GHZ quad core Motherboard: ASrock z97 extreme4 ATX LGA1150 Memory: Mushkin ECO2 16GB (2X8GB) DDR3-1600 Memory Storage: Crucial bx100 250GB 2.5" drive WD Red 4TB 3.5" 5900 RPM drive Video cards: 2 Asus GeForce GTX 950 2GB video card 2 way sli Power supply EVGA Supernova NEX 650W 80+ Gold certified Fully modular ATX power optical Drive: LG WH16NS40 Blu-Ray Operating system Windows 10 64 bit only Wireless network adaptor: TP-Link TL-WDN4800 All in a NZXT Phantom 410 case Again any help would be greatly appreciated ------------- I don't always Panic but when I do I really do |
Replies:
Posted By: Xaltar
Date Posted: 07 Mar 2016 at 12:48am
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Welcome to the forums. I will address the hard disk issue first: The drive is larger than 3tb and therefore requires you to use the 3tb unlocker utility from your product download page. It can be found http://www.asrock.com/mb/Intel/Z97%20Extreme4/?cat=Download&os=All" rel="nofollow - here at the top of the "utilities" section. As for the RAM make sure you have the RAM installed in slots A2 and B2. If you are still getting an error try each module individually to rule out a defective module. If both sticks check out ok then you can try installing them in slots A1 and A2 (single channel mode) and see if you still get an error. If not then you can go ahead and update your BIOS to the latest version and try dual channel again. If you still cannot get both sticks to run in dual channel after this then you can contact ASRock tech support directly as it means that the RAM you purchased is not properly compatible with your board. ------------- 
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Posted By: IPanic11
Date Posted: 07 Mar 2016 at 3:42am
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Thanks for the information. I loaded the 3TB unlocker. It didn't work, or I did something wrong. Probably the latter. I can see it in Disk Management but it shows Disk 1 unknown not initialized tried initializing it with both options that windows gave me. No Joy. This is a brand new drive which I have to format but I can not do it till I initialize it right? Also I do not see it in boot up selection. The RAM works in A1 and A2 not A2 B2 or A1 B1. Not sure why that is but at least its a step in the right direction. ------------- I don't always Panic but when I do I really do |
Posted By: Xaltar
Date Posted: 07 Mar 2016 at 4:33am
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Is the hard disk recognized in the BIOS? If not then try it on another SATA cable and on different ports. It is possible the drive may be defective given your boot device is clearly working. -------------
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Posted By: IPanic11
Date Posted: 09 Mar 2016 at 7:41pm
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Tried another cable did not fix the issue. I gave the hard drive to a friend to see if it works in his computer. ------------- I don't always Panic but when I do I really do |