USB compatibility issue
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=22269
Printed Date: 27 Dec 2024 at 3:27pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: USB compatibility issue
Posted By: H610M-HDV
Subject: USB compatibility issue
Date Posted: 24 Feb 2022 at 7:48pm
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I submitted a request at https://event.asrock.com/tsd.asp" rel="nofollow - https://event.asrock.com/tsd.asp a week ago, only got an automated notification email without any further reply. Here are the issues I have: Product: H610M-HDV/M.2 BIOS: 4.02 Other hardware: i3-12100 ADATA DDR4 3200 8GB x 2 MSI GTX950 ADATA SP920SS SATA SSD Toshiba 4TB HDD FSP HV Pro 550W Dell U2417H SanDisk Ultra Fit SDCZ43 32GB OS: Windows 10/11, MX-21_x64 ahs So far, everything is fine, typical stress tests, benchmarks, memtest and so on. I don't OC. However, some USB3 products, including the SanDisk thumb drive and the USB3 hub on the Dell monitor behave strangely. For the SanDisk, all USB3 ports, including front and back panel, are fine when reading (approx 140MB/s). When writing a somewhat large single file (e.g. over 3GB), regardless of file system (FAT32/NTFS/exFAT), both Windows 10 and 11 shows error 0x800701B1. For Linux it shows "Error splicing file. Input/output error" in the middle of writing. The worst thing is when this happens, there is about 30-50% chance that all USB hardware, including mouse and keyboard on USB2 ports will stop working. That means if I don't have PS/2 keyboard/mouse, the only thing can I do is to power cycle the computer. As for the USB3 hub on my Dell U2417H, while it showed up as "SuperSpeed" in Device Manager, is not really operating in USB3 speed. Thumb drives and external HDD with independent AC adapter only have USB2 (~40MB/s) reading speed. Same slow speed on Linux as well. All OSes have built-in USB3 support, no additional drivers are involved. I tried to unplug the GPU card and only use the Intel GPU, also tried to disconnect internal HDD/SSD, cleared CMOS, changed XHCI hand off and fiddled with C-States and such in BIOS, used contact cleaner on USB3 ports/cables, nothing has changed. All of the mentioned USB3 devices with same USB3 cables work flawlessly with my old computer using ASRock B85M Pro4 mainboard. |
Replies:
Posted By: kerberos_20
Date Posted: 24 Feb 2022 at 11:22pm
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if it happens just during writing, then your drive needs more power than mainboard can provide, which is probably why your other usb ports stops working, as your usb power trips try with powered usb hub, if not usb hub, you can also go by with powered Y cable which is usualy advertised as power cable for external drives https://www.amazon.co.uk/Cable-Cables-Adapter-Female-Extension-Black/dp/B01N0VBH63" rel="nofollow - https://www.amazon.co.uk/Cable-Cables-Adapter-Female-Extension-Black/dp/B01N0VBH63 wehre you connect one usb cable to phone charger or powerbank and data cable to pc ------------- http://valid.x86.fr/diq4l4" rel="nofollow">  http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark |
Posted By: H610M-HDV
Date Posted: 25 Feb 2022 at 12:30am
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Thanks for the reply. I have another older and slower USB3 thumb drive works fine with the new mainboard when writing, perhaps that one draws less power. My HDD enclosure with AC adapter is running at USB3 speed when connected to the new mainboard without issue during read and write as well. However the Dell monitor's hub is powered by the monitor's own power supply because I can use it to fast charge smartphones without using a USB3 cable to connect with the mainboard, so it's strange why it runs at USB2 speed when using with the new mainboard. |
Posted By: BengaminMitchel
Date Posted: 16 Apr 2023 at 6:51pm
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